Zara reviews and complaints

With the help of Zara, I diversified my everyday wardrobe and my looks became much better. I love this brand for the possibility to buy clothes quite often because prices are quite good (of course even at Zara you can buy really expensive clothes, for example, if you buy a leather jacket or boots they will definitely cost higher than the jacket or boots from eco-leather). I am always pleased to visit Zara stores, because of the excellently selected staff, modern repair of each store and good selection of things. I also like online store for th possibility to choose th clothe you like and it will be delivered to your door in few days.

When I requested for a item that the are unable to in find the right size or colour for, Zara staff will check their online system to see if the requested item is available in stock. If the item is available at another branch, they are able to request for it to be delivered to their branch. Alternatively, if the customer prefers to pick it up on their own, the can choose to do so.
If the item is currently out of stock and the new stock is expected soon, the store will contact the customer when the new stock arrives.
At a nominal cost, Zara also provides an alteration service for items that require some adjustment. They are very helpful!

Yesterday my Daughter and I had a wonderful shopping exierience at Zara in the Houston Galleria! A beautiful Associate called Nora went above and beyond helping us with sizes and making wise decisions about our selections! I've lived in Houston 20 years and happy to report this was the first time I encountered someone like Nora who loves Fashion and is incredibly knowledgable! It was a joy! I hope Nora is there when we return! She is a role model for Her co workers and I believe she creates a very happy atmosphere! Fashion should be fun! If your bored working in a store find a new career! Thank you Nora! We love you! And will shop in Zara again!

Zara has some of my most cherished shoes! $25.00 for a cute pair of boots? Just count me in! I really enjoy buying their clothing. All works together to provide you with the hottest looks. So much to choose that at times it can get frustrating. I suggest that when it comes to putting goods in the correct area, they could use some better organisational skills. The order came sooner than expected and my shoes were right in size and design. I'm thoroughly pleased with my decision to purchase these shoes. I still receive compliments. But with customer support, they could be swifter. It's difficult when you have people who don't react quickly enough. I don't have to sit on the phone for 30 minutes. I

Really don't understand what everyone on here is talking about. I have been shopping Zara online for over a year now (probably at least once a month) and it's wonderful. Shipping is free (over 50 - very reasonable) and fast! I always receive my orders within about 3 days. Customer service is also very great. I have never ever had a problem. Ive had to contact them a few times via phone and they solve the problem super quick, within minutes! Just my last order I used my prepaid return label and decided I then wanted to return another item so I asked if I could have another one or would I have to pay for the second return myself (which would have made sense) and they sent me another one immediately! Zara is definitely my favourite go-to online store.

I came on here because I could not directly review any of their items on their site. My first initial experience with Zara was frustrating. They have processes for returning items and they will not budge. However, once I followed their tedious process I received my refund, including shipping. Since then I have had nothing but good experiences with them. I order an item, I receive it within four days and it's beautifully packaged (instead of thrown inside a plastic bag which seems to be the norm with online retail). I have never ordered anything but baby girl clothes from them but everything I have ordered is the best quality and so unique. S&H is also very cheap (4.95) and QUICK. For these two reasons (quality & speed) I love Zara. To sum it up, it sounds like as long as you don't have to deal with customer service, Zara provides a pleasant experience :)

Clothing runs small between a half to a full size, and shoes can run large by as much as an entire size, in my experience especially if you are a narrow width. I'm returning two pairs of shoes which are one size too large in length, not width, and cannot be exchanged due to one now being sold out by the time I received them late, and the other also feeling wobbly and unsafe for a high heel.

Outside of that, I'm happy with my purchases but find it a problem sometimes that a physical ZARA store is not nearby to allow me to try things on first before ordering, particularly the shoes. I have a narrow foot but to be fair, two other pairs of shoes fit me extremely well and appear to be well made, so I'm willing to try ZARA again. The sizing charts appear to be accurate for the most part, so take your measurements and compare them if you are unsure. Customer Service could only suggest to me that I order the same item in two different sizes, outside of using the size chart, or return for an exchange (but you take the chance the item will sell out in the interim).

I also feel the quality is excellent for the price point and love the design aesthetic of ZARA.

I have had problems with ZARA delivery times being extended twice now from what was promised and am not happy with that. For my inconvenience, ZARA issued me a credit for free shipping on my next order. It was not applied, however, and required an extra phone call to Customer Service. I feel like they should give a promo code in future that would be applied at time of order, instead of retroactively, as was the case in this instance.

Return service is efficient and I have received all credits due me to my bank account which were pending as of July 27,2017. Another return is still in transit so I will update this review later, as to the status of the credit to be issued for that. UPDATE Sun August 13,2017: I received my return credit to my bank checking account THE SAME DAY ZARA RECEIVED THE RETURN OF MY ITEMS. This is AMAZING, IMHO. I really do not understand all of the bad reviews on this site for ZARA. Am I that lucky or such an isolated instance as to my ZARA experience? Somehow, I don't think so!

I wish I could afford designer investment pieces on the regular, but until such a day as I can, my new go to for fashionable, affordable, dressing for all occasions is ZARA! I love the quality of their shoes, too. Having said that, I will update in future as to how the clothing and shoes hold up with repeated use and launderings where applicable.

On January 25 and 28 2018 I had purchased order number *** and *** for an upcoming trip to Jamaica dated February 14,2018. Order number *** and *** both was delivered to my door, which I had never received. I used my credit card to make these purchases and paid back my credit card for items I had never received. I believe to be a valued customer for I shop at Zara often for my children, family, and myself; weather it is online or in-store. If you look at the history of my online account you will see that over the last year or more, I make regular orders from your company Zara. I am an honest unemployed single mother of two who is currently a student at York University in Toronto. I am studying for my honors in Business and Society to one-day work in a non-profit organization or to create one myself in the near future. I am currently working on an online store for affordable accessories so I some what have an understanding of providing items to customers that makes them satisfied with the money they spend. In my situation I received nothing for the approximately total of $300 Canadian dollars I spent with Zara company. Stealing is not apart of my history or personality and the conclusion of this investigation suggested that I could have possibly stolen these items. I have requested that the person who had delivered these items to be investigated and my request was pushed aside from the representative that called me on behalf of Zara. Even though the GPS has shown that the truck was located at my building, there is no actual confirmation that items were left at my door. I have spoken to maintenance for the building property regarding my packages and I can say without a doubt if the packages were left at my apartment door, maintenance would have brought it to my attention to avoid theft and this did not happen. I've seen in the past experiences, with other companies where the delivery person did not appropriate complete their job and went against work policy, stole from their own delivery company, and I believe investigating the delivery person should be an option to be fair on my behalf.

I was told Zara would not be responsible for any lost or stolen items, because delivery was set to have items sent to address without having a signature upon arrival. I did not request this; I was even home that day and did not receive a knock on my door. This is extremely disappointing for me because, I love Zara items, these orders where not one or two single items for myself, but for family and friends. This investigation has broken my loyalty to your company, where Zara will no longer be my first option to shop at anymore especially for online purposes. I live in an apartment building and leaving packages at the door, without signature is not permitted in my apartment building. I was told I requested this option, which is ultimately false for there is no option for that online and I am accustomed to receiving an attempt to deliver notice and picking up packages at my local post office when packages has not been accounted for. In the past I had inquired having packages left with building management or at my door; the instructions I had received was delivery companies do not leave items unless it's a house and initially for theft purposes. There have been times, I would request for an in-store pick-up at the nearest Zara location, but because I had made plans to leave the country, having items delivered to me was the best option at the time. I am very disappointed with Zara for I believe the company has some part of responsibility of returning either the items or my funds back. For me, $300 Canadian dollars is a lot, to the company Zara that should be small change. I feel disrespected, unhappy, and unsatisfied as a loyal customer. My history with Zara both online and in-store has drastically shifted to a negative place and I can honestly say sad about this situation for it is not just about the money. I had NEVER requested to have items delivered without signature at any recent orders, and now I look like a liar to my family and friends, which I despise such image. It is unfortunate on my behalf for some of the items were supposed to be given to my god daughter who turned 6 on February 16,2018 and I had to leave the country without giving her a gift.

If I can have this matter looked further into I would greatly appreciate it for the way this situation was dealt with over the phone also I was not pleased. I am sure there is a recording to this conversation and could be found with patience. The attitude of the representative was similar to a "snooze you loose" attitude. I did not receive these items because they were delivered to my door without knocking, notification, or signature.

Placed an order that never arrived. Learned that their service that checks for valid addresses is incorrect and automatically enters our address in wrong. The address it uses is not a valid address. We've spent countless hours trying to resolve this. We called and the agent assured us the address was corrected only to learn it was still shipped to the wrong address. The next agent told us they can't change the address. We're also told by phone reps that they'll take care of it and then we receive an email stating its not their fault and they will not be sending a replacement. Terrible consumer experience. Its a shame, the primary customer here is my teenage daughter and they may very well have lost a current and future customer(s) over this.

I attempted to make a return in store withim a week of purchasing an item. Though I could not locate my original receipt, the tags were still on the item, and I had my original form of payment with me. The store clerk told me they could not look up the purchase with my credit card and that I would have to contact customer support. I contacted customer support and it has now been seven days and they still have not sent me my receipt even though they have located my purchase in their system. This report is based on excessive effort being put in by the consumer to make a simple return. I would simply like a refund for my purchase or an exchange. They were unable to exchange my item in store because the shirt did not come in a larger size. When I called Zara to tell them that it had been nearly 7 days and I still had not received my receipt, I received an attitude from the associate I spoke to. This is a ridiculous amount of effort and time for an item that only cost $10.

Dear CSR Team

I hope this message finds you well. My Team and I are concerned consumer and advocate for responsible fashion, I am writing on behalf of them to express our concerns about Zara's current business model and its impact on the environment and the people working in the supply chain. We believe that Zara, as a prominent player in the fashion industry, has a unique opportunity to lead the way in transforming the fast fashion sector towards more sustainable and ethical practices.

While I recognize Zara's efforts to improve sustainability, such as the commitment to using more sustainable fabrics by 2025, I would like to stress the importance of implementing more comprehensive measures to address the broader issues associated with fast fashion. These include excessive resource consumption, waste generation, and labour rights violations.

To make meaningful progress, we suggest the following areas for improvement:

1. Supply chain transparency: Providing detailed information about the origin of materials, manufacturing processes, and labour conditions will empower consumers to make more informed choices and hold Zara accountable for its practices.

2. Enhanced labour practices: Ensuring fair wages, safe working conditions, and ethical treatment of workers throughout the supply chain is critical to upholding human rights and promoting social justice.

3. Focus on durability and quality: Shifting the emphasis from rapidly changing trends to producing durable, high-quality clothing can help reduce resource consumption and waste while offering consumers better value for their purchases.

By taking decisive action in these areas, Zara can demonstrate its commitment to sustainability and ethical practices, setting an example for other brands in the fashion industry. We would greatly appreciate any information you can provide on your current initiatives and future to address these concerns.

Thank you for your time and consideration. We look forward to seeing Zara's progress in becoming a more responsible and sustainable fashion brand.

Best regards,

Flora and Team.

I recently purchased a pair of men's lace-up shoes from Zara's website for 3,990/-. As someone who travels frequently, I requested delivery to my hometown. However, when I received the shoes a week later, I found that the size was smaller than what was quoted. Despite all my other shoes being a size 9, Zara's size 9 didn't fit my foot, so I had to travel 20+ kilometers to exchange it for a size 10 at their store. The store manager insisted that I visit the store rather than exchanging it at my place of residence, which was inconvenient for me.

After exchanging the shoes, I noticed that one of the laces was shorter than the other. While I didn't want to go back and forth to the store, I managed to change it and even watched YouTube videos to learn how to tie knots that would cover the short lace. Despite this, the shoes looked good and were appreciated by people at home. I even considered purchasing another pair, only to find out that the prices had been slashed to 1,990/- as the product was now on sale.

A week later, I had to travel internationally and thought it would be a good time to take my new shoes with me. However, I was disappointed to find that the shoe lace started to loosen its grip, the material on the top got holes, the color faded, and there were spots all around the top/front of the shoe. When I approached Zara's customer service, they initially requested pictures and later called me to say that it was my fault and that they wouldn't replace the item. I found this response to be unacceptable, as the shoes had only been used for a month and were already worn out. The customer service representative claimed that it was due to my usage, but I don't play rugby or football with my shoes in the office.

I was extremely disappointed with Zara's customer service and the poor quality of their products. It's unacceptable for such a big brand to provide such cheap service and lower standard materials to their customers. If all they want is to steal money from others, I suggest they tell their CEO or top officials to beg instead. I would be happier donating my money than being robbed by a company that doesn't stand behind their products. If the product isn't replaced within a week, I plan to take legal action against Zara. I've seen so many complaints about their products and customer service, and I call upon everyone to file a class action lawsuit. Either the management needs to address our complaints or the judicial system should close their business for good to prevent future white and blue-collar robberies of this sort.

Clothing is the first thing I want to talk about when it comes to Zara. I gotta say, I'm a big fan of their clothing and I'd give it a solid 4 stars. It's my go-to brand for children's clothes because everything is just so darn cute and fits really well. Plus, they have a great variety of styles so your kiddos won't look like they're wearing a uniform from head to toe. The quality is pretty good for the price, but I have noticed that some items tend to get damaged pretty quickly. For example, I've had a few items with holes from strings sticking out that my kids pull on or buttons that get broken on pants. But hey, for the price and cuteness, I think it's worth the risk.

Now, let's talk about customer service. I gotta be honest, I'd only give them 0.5 stars for this. And it's not just based on one bad experience, but many. If you ever have to deal with customer service, be prepared to be extremely frustrated. It feels like they're trained to just repeat policy over and over again, without actually trying to help you find a solution to your problem. Some of the people I've talked to were super rude and loud, which just makes the whole process even more painful. They have a really strict return policy and won't budge on it. For example, I was 34 days past the purchase date (but only 27 days since I received the item) and they wouldn't exchange it for a different size, even though both sizes were in stock and available on their website. I mean, come on, that's a little too intense, don't you think?

Let me tell you about another experience I had. I made a purchase in-store while on vacation, but when I got home, I noticed that one of the items had a hole in it. I called customer service immediately and let them know about the problem. They told me there was nothing they could do except return it to the store (which was 10 hours away). They said they would make a note of it and have someone call me back, but they never did. I emailed and called them four times over the next month, but the response time was anywhere from 6 days to never. By the time they finally reviewed my case and found a solution, I had already sent the item back. And guess what? They could only issue me an in-store credit for the lowest sale price because it was past the 30-day return policy. After a few more phone calls and emails to see if they would budge (since it was their fault it was past 30 days), they still said no and sent me a gift card for only a portion of the price I paid.

Those are just two of the many poor experiences I've had with Zara's customer service. If I were to average out my scores, it would be a 2.25, but I'll give them the benefit of the doubt and bump it up to a 3. If you never plan on calling customer service, then you're probably fine. But if you do have to call, just be prepared to want to cry or swear.

So, I had a bit of a rough time with Zara's online store, zara.com. I ordered some items and was excited to receive them, but unfortunately, the delivery process was a nightmare. Hermes, the delivery company, claimed to have attempted delivery on days when I was home all day, but I never received any notification or heard anyone at my door. When I contacted Hermes, they told me to talk to Zara.

I called Zara's customer care number and spoke to a gentleman who said he could change the delivery address to my partner's office. He warned me that it could take up to 5 days, but assured me it had been done. However, after waiting 5 days, I called again and was told that Hermes never changed the delivery address on their system. I was frustrated, but agreed to wait for my parcel to be returned to the warehouse and then be shipped back out to the new delivery address, even though it could take up to 8 days.

Nine days later, I still hadn't received my parcel, and I received an email from ***@zara.com telling me that my parcel had been returned to their warehouse and that I needed to phone customer care to arrange a redelivery or change of address. I was annoyed that I had to keep chasing them for updates, and their customer care service was not helpful at all. Despite my two lengthy calls with them, my address change still hadn't filtered through.

I tried to raise a formal complaint, but it was a ridiculous situation where I was told to email ***@zara.com to raise an official complaint, and then I received another response saying I needed to email the same address to raise an official complaint. It was a lot of emails and no resolution at all.

In the end, I decided to ask for a refund on my items because I had lost faith in Zara's ability to deliver them to me. It's a shame because I really like their clothes, but the delivery process was a nightmare. I hope they can improve their customer care service and delivery process in the future.

Zara is a company that I have had to deal with twice this year due to their extremely bad customer service. The website does not have an easy form that can be filled out when there is a problem with an order. Instead, you have to send an email to ***@zara.com and fill in all the details of your order yourself. This is not efficient and surprising for a company of this size.

It takes at least 3 days for Zara to get back to you, and when they do, they do not even mention your order number in the email. You cannot reply to the email to follow up on the problem, so you have to start the process all over again.

When Zara makes a mistake and delivers the wrong item or someone else's order, they expect you to take all the necessary initiatives to make up for their mistake. For example, if they deliver someone else's order, they demand that you go to UPS to return the package. They do not offer to have UPS call you to schedule a pick-up, so you have to take care of that yourself. Once you return the package, they tell you that none of the items you initially ordered are available now. So, you do not get what you initially ordered, and they keep your money during the whole 2-3 weeks of the process.

In another situation, they sent me the wrong item, and I had to send it back myself. They expected me to contact them again with the tracking details to have the original item I ordered delivered to me. They keep your money all the while.

Zara has the worst customer service ever. I am slowly quitting buying stuff from them.

I bought a pair of jeans from Zara in October 2017 at their Chicago, IL store. I live in Ann Arbor, MI, so it was a bit of a trek to get there, but I was excited to try out their clothing. When I got home and wore the jeans for the first time, I noticed that the inseam on my left leg kept moving to the front of my ankle. I wore them a few more times and everyone kept noticing the same issue. When I held the jeans up, it was clear that the inseam was sewn incorrectly, making it a defective pair of jeans.

I was unsure of what to do since I no longer had the receipt and the closest Zara store was either in Columbus, OH or Chicago, IL, both of which were over three hours away. However, I recently heard that a new Zara store opened up at the Somerset mall in Troy, MI. I chatted with someone online at Zara and explained the situation. They assured me that it was okay that I didn't have the receipt and that as long as they could verify the item was defective, they would swap them out for me.

So, I planned a day to go to Somerset, which was an hour away from where I live, to get my jeans exchanged. Unfortunately, this turned out to be the worst experience I've ever had at a retail location. The line was absolutely insane, with only two people working the register. Once I finally got up to the cashier, I explained my situation and she called over a manager. The manager instantly asked me for my receipt, which I didn't have, and said she couldn't do anything for me because I cut off the black tag on the inside of the jeans (I do that to all my jeans because it itches me). They also didn't have my size, so they wouldn't have been able to do anything for me anyway.

The manager was incredibly rude and dismissive. I wasn't asking for any money back, just a non-defective pair of jeans. I understand that I didn't have a receipt and I ripped off the tag, but the issue with this item was a manufacturing defect, not my doing. I wrote to ZaraCare online via Facebook, hoping for a better outcome. However, this turned into another mess. They acted like they were going to help me, asked for my credit card number and the date of purchase, as if they were going to look up the receipt. I also sent them pictures of my jeans, clearly showing the problem. However, they just wrote back stating that after an extensive review, they had confirmed that the defect reported was not a manufacturing issue.

I wrote back asking how they could determine that the item was not defective if they didn't see it in person. You can clearly see the defect in the picture. I am never shopping at Zara again, and I will write this review on every website, social media, etc. I paid $50 for those jeans (they are on sale for $15.99 right now), and I actually love the way they fit. I even considered buying another pair, but not after this experience. Zara does not take care of their customers, and they definitely don't take ownership of their defective products.

I sent an email to Zara inquiring about a bag that I had my heart set on as a Christmas gift. I was disappointed to receive a response stating that the item was not scheduled to come back in stock. However, I was so desperate to have the bag that I paid an extra ?60.00 to have it shipped from another country to the UK. To my surprise, less than 24 hours later, the bag was restocked and has been available ever since. I was frustrated and wrote a letter of complaint to Zara's customer service. When I called, a lady explained that the email should have stated that there was a chance of the item being restocked, but it was not yet confirmed. I was upset that Zara had not been clear in their communication. The lady on the phone promised me some offers to make up for my loss, but less than 24 hours later, I received an email stating that there was nothing Zara could offer me. I felt like I had wasted my time and money on a company that I had been loyal to for years.

To make matters worse, the staff at my local Zara store were rude and impolite. I purchased a top with a huge stain, and they refused to give me a discount. When I asked if I could return it if the stain didn't come out, they agreed and wrote it on the receipt. However, when I returned it, they claimed that there was no signature on the receipt and suggested that I had done it myself. I asked them to check the CCTV, but two months later, I still hadn't heard back from them. I also bought a ?100.00 voucher for my brother, but when he tried to use it, it was invalid. Zara told me that there was nothing they could do.

Overall, I feel like Zara owes me ?160 plus a refund for the stained top. The customer service is terrible, and the lack of communication is frustrating. I hope that Zara can improve their service in the future so that other customers don't have to go through what I did.

I recently ordered a pair of denim jeans from Zara's website on February 3rd, and to my surprise, the package was delivered to my doorstep on February 10th. However, upon opening the box, I discovered that the jeans I received were not the ones that I had ordered. I was quite frustrated and decided to call Zara's customer care to resolve the issue. After waiting for a while, I finally got through to a young woman who listened to my complaint and assured me that I would receive the correct pair of jeans.

To get the correct pair of jeans, I was required to print off a return product code page and a separate shipping label. Once I had done that, I had to call Zara with the Canada Post tracking number, and they would send me the correct pair of jeans that I had originally ordered. However, things didn't go as smoothly as I had hoped. The young woman asked me to read off a barcode number on a tag that was sewn to the jeans. Then she asked me to read off the barcode number tag that was on the price tag label attached to the jeans by a cord. To my surprise, those numbers didn't match, which was Zara's mistake.

I asked the customer care representative to put a hold on the pants I originally ordered in case my size runs out and send them out to me asap as it was THEIR SCREWUP! However, I was told that they don't do that, and I had to send the package back, call them with the tracking number, and they would send out a pair of the jeans I originally wanted, express of course! I was quite frustrated with this response, but I had no choice but to comply.

As the post office was closed by the time I got the "wrong jeans," I mailed them off first thing in the morning. I called Zara, as I was asked, to let them know the tracking number and to verify that the new jeans would be shipped express. The first person I talked to was a young man who told me that Canada Post didn't have that tracking number registered. I was quite angry at this point and told him that I had personally checked the tracking number with Canada Post, and the package was "in transit." I was quite disappointed with the customer service I had received thus far.

I called Zara back, and this time I was quite angry and frustrated. I unloaded in no minced words what had happened over the past 24 hours, especially the last three minutes, and it was all Zara's fault! The customer care representative quickly put me on hold and came back to tell me that the package was indeed in shipment to them, and her manager would personally oversee the picking and packaging of my jeans, sent EXPRESS to me, of course.

I ended the conversation with the young lady by stating that if I don't receive the jeans I ordered this next time, be PREPARED! Overall, I was quite disappointed with the customer service I received from Zara. I have bought many items online over the years, and I know the difference between a great customer service representative that will work with you and do anything to keep you as a client and a [censored] customer service representative that doesn't give a crap.

Zara USA is a store that I would not recommend to anyone. Their service department is completely incompetent. I had a terrible experience with them on 11/30/20 when I purchased six items that totaled about $300.00. During the purchase, the sales representative experienced a charge error on the regular system, so Alex (the sales rep) rung me up on an external sales processing device referred to as the Hypercom or FD 130. Due to their fitting policy regarding the Covid pandemic at the Santa Monica, CA location on the promenade, customers now have to purchase the clothing items to try them on outside of the store since the fitting rooms are now closed. This causes a monstrosity of chaos for the store and customers. The lines are long due to people intending to return items constantly throughout the day, and the sales representatives seem to be overworked from the influx of additional activity, hence, my current dilemma.

After my purchase, I went to a nearby department store to try the items on, and I wasn't satisfied. I returned my items and received the refund receipt, but after several days, I noticed in my bank account the refund never occurred. I contacted the bank for due diligence, and I was told the merchant has not issued a refund, and there wasn't one pending. This escalated into several conversations with the Zara USA service team. I spoke to in-store managers, the General Manager, the service representatives who caused the issue, several online & over the phone corporate service representatives, and even a regional manager named Rodrigo was contacted, and I still have not received a refund nor a proper response when and how this will be resolved. It has been nearly two months now.

The in-store manager, Eric, was honest enough to tell me after a very livid conversation it was completely their fault. The sales representative never refunded me from the FD 130 system. The representative had only communicated to the regular sales system to process a refund that printed the receipt, but my card was never charged there, so it could not issue a refund. So again, it was charged to the external system only, and the refund was not processed there. Therefore, they have not refunded me nor complied with following up to provide a proper resolution. I have asked for cash, a refund to the card, double store credit, and even picking new items that total my amount spent. Each time I have not only been denied but ridiculed and belittled.

I am highly disappointed as I have invested thousands of dollars in wardrobe from this brand and even over a thousand in November 2020 alone. I simply want an immediate refund and a formal apology that elaborates on their irresponsibility as a company and that particular franchise location. The pompous attitudes from the staff members are devious and lackadaisical in efforts of thinking critically to be truthful and supportive of their clients. It seems to be an overpriced fabric house, nesting to entrap honest hardworking citizens for their earnings through malpractice.

I shop at Zara quite often, but I have to say that the store assistants are not very friendly. In fact, they are downright rude! Every time I go into the store, I feel like they are looking at me like I'm bothering them. It's really frustrating because I'm just trying to shop and spend my money, but they make it so difficult. I've even complained to Zara about this before, but they didn't seem to care. It's like they're more concerned with making money than providing good customer service.

One time, I bought a bag from Zara and it was damaged. I didn't notice until I got home, so I took it back to the store the next day. The store assistant refused to return the bag and the store manager was really rude to me. They accused me of damaging the bag myself, which was not true. I was so embarrassed because they were yelling at me in front of other customers. I tried to complain to Zara about this, but they didn't do anything to help me. I ended up having to keep the damaged bag and I lost my money.

Overall, I've had so many bad experiences with Zara that I'm really disappointed. It seems like they don't care about their customers at all. They just want to sell their fast fashion and make a profit. I would caution anyone who is thinking about shopping at Zara to be very careful. Make sure you check your purchases carefully and don't expect good customer service if you have a problem. The employees are not helpful and the managers will always take their side. It's really frustrating and I wish Zara would do something to improve their customer service.