www.PrepaidGiftBalance.com reviews and complaints

My 100 year old father was given a $25 credit card for his birthday. It didn't work so I called the company. They admitted it wasn't activated but had $25 on it. When I asked them to forward a new card that worked, they said I had to fax them three pieces of identification. My driver's license, personal information, and address. When I asked them to send an email they said they couldn't. They said they were attached to Kroger and I should use a fax machine somewhere.

they had the card on file. I gave them the last eight digits on the back, the three-digit code, and the sixteen-digit card number. I clearly had the card in my hand. This is a scam, no question about it, and my family just got stiffed. I wasn't talking to someone from the U.S. They transferred me and then hung up. I called back and he said he couldn't help me unless I sent personal information. They shouldn't be allowed to continue to fraud people.

I received a gift card as a gift from a friend. This Gift card was purchased from Kroger, Plano, Tx. When I checked the account balance after few days, it had zero balance due to an unauthorized transaction. I reached out to the number given at the back of the card after multiple attempts and they filed a complaint and asked me to wait for 90 days to resolve this issue. I was not provided with any ticket or reference number and i was told calling back that number is the only way to track the issue.