Troy's Ornamental Iron Craft reviews and complaints
Poor craftsmanship and customer service
I used this company for installing a power double swing entry gate for my driveway. It was a complete nightmare that almost ended up in court. They did suck a terrible job that I had to hire a mobile welder to repair the mistakes that they made. I refused to pay for their shabby work and they resorted to hiring their own lawyer (another Arab like them) to...
Read full complaintDelivered Wrong Product, Rude and Offensive
Ordered an Iron Gate and was informed it would take 4-6 weeks. Contacted them at 6 week mark and informed it would be another5-6 days. Attempted to deliver gate on a Friday, 6 days later, and the gate was not wide enough. Made a piece to close gap between gate and the fence which we told them we did not want we wanted the right size gate. Owner came and remeasured and several days later after constant calling returned with a different gate (the right size this time) and told us it was the same gate. We liked the gate and told him we liked it but also informed him it wasn't the gate they previously tried to deliver. At that time he became irate and nearly assaulted my wife leaving with the gate and said he would return our $300.
Company Business Name: Troy's Ornamental Iron Craft
Country of complaint: United States
Address: Laguna Niguel, California
The complaint has been investigated and resolved to the customer’s satisfaction.
We have received your comment. Thank you!