T.G.I. Fridays Complaints & Reviews

T.G.I. FridaysTHIEVES, HARASSERERS, AND LIARS

im going to try and compress this as much as possible, so my cousin and some of his friends came to visit from out of state, we spent our day at KNOTTS berry farm.
at the end of the day we walked across the street to the TGI FRIDAYS that is right outside of the park. There was a total of 6 of us, we ordered 4 entrees.
just as we finished eating our server let us know he was going on his lunch break and the other waitress would take care of us.
so we are waiting, and waiting for our check. finally she brings our check and books it again. after waiting more i bring the check to the front hostess asking if i can get the check split, she tells me to go back and wait for my waitress. so finally our waitress comes back, splits the check and leaves again.
[[[DONT YOU WANT TO TAKE OUR MONEY? HOW HARD IS IT TO PAY FOR A MEAL?! ]]] so after getting fed-up with waiting i go back to the hostess and said "CAN I JUST PAY RIGHT HERE, IT IS TAKING FOREVER AND I JUST WANT TO GET OUT OF HERE!" so she goes and runs my card, and my friends leave their appropriate money on the table. so finally we can leave... NOT! we decided to go back for one last ride on ghost rider, and as we are walking up the line we are approached by a a cop/security guard i dont know what this guys real title is. he gathers our group up not telling us anything then we are escorted back to TGI FRIDAYS being accused of running out on our check [he said only one of us paid]. we are escorted through the park by about 3 officers, i like how they escorted us through the park for all to see and not just out the exit that was 50 feet away [[its funny how they unstrap their holster and set their hand on their weapon]]. so we go back in the store and there are a total of 5 officers now, as well as the manager (JUSTIN is his name, big white dude with blonde spikey hair). they are continually harassing us not letting us tell our side of the story before they get their power-trip ''you are all criminals'' out of their system. THE FUNNIEST THING IS THAT NONE OF THESE PEOPLE HAD ANY IDEA OF THE SITUATION AND THEY ARE ACCUSING US OF TRYING TO SCAM THEM, SAYING WE BOLTED FOR THE DOOR, THE COPS THAT WERENT EVEN THERE ARE SAYING WE ARE LIARS, THAT THEY DONT BELIEVE US AND TRYING TO MAKE IT LIKE WE ARE SOME HOW IN TROUBLE. so we finally get it straightened out and guess what this was all about, A DOLLAR AND FIFTY CENTS!!! THAT WAS PART OF THE B.S. 18% GRATUITY FEE THAT WAS ATTACHED TO OUR BILLS.. I dont see how 18% gratuity is justifiable when we had the worst dining experience of my life. so we pay and they tell us to get out 0f the store and then once we are outside THE OFFICERS CONTINUE TO HARASS US AND THEN FURTHER MORE THEY TELL US WE ARE NO LONGER WELCOME AT THE PARK AND WE HAVE TO LEAVE!!! i didnt see it with my own eyes but my friend WAS pushed by one of the 4-foot-nothing-female officers. I WILL NEVER GO BACK TO TGI FRIDAYS AGAIN THEY ARE SUCH A RIP-OFF AS IT IS, AND FOR THEM TO PUT US THROUGH HELL WITH KNOTTS SECURITY I WILL NEVER GO BACK TO KNOTTS BERRY FARM EITHER.

  • Su
    SuperVepr Aug 04, 2009

    You should have tazed them, bro.

    -1 Votes
  • Te
    Teri Gary Aug 31, 2009

    First of all, 18% is located at the bottom of the menu. T.G.I Fridays' at Knotts. is a very busy restaurant and inpatient customers like you have never been in the hospitality buss. so try to understand. You walking out shows guilt so don't play the little puppy role. I must take it that you and your group are over 18, and only children and intolerable people act that way.

    0 Votes
  • Ni
    Nick88 Oct 25, 2009

    we all have to pay our bills somehow that 1.50 is a 1.50 less in his paycheck us waiters only get paid 2.13 a hour

    0 Votes
  • Ni
    Nick88 Oct 25, 2009

    oh and for those of you who do not know TIPS stand For TO INSURE PROPER SERVICE did you get your drinks your food? usuelly when checks are split it takes people time to figure out money situations 5 mins is usuelly normal because i bet thats all it was..

    0 Votes
  • Re
    RebeccaJ Apr 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    The only thing I don't understand is that Friday's only adds gratuity when there are 8+ people. Other than that...I'm with all the other commenters.

    0 Votes
  • Sk
    S K White Apr 25, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I hate this restaurant. I ate there my first and last time in Mobile, AL. We waited over an hour for our food for a party of five. The restaurant was not that busy. The food is overpriced for what you get. I wil NEVER go back. Usually, a manager will come by your table and ask how the food was. I never saw a manger. If they closed tomorrow, it would be just fine with me.

    0 Votes
  • Pa
    PaulWasHere May 10, 2011

    That place is garbage. It is the only time that I have EVER been to a restaurant that the food was completely inedible. I have never sent a plate back in my life. I told the waitress that there was something "wrong" with my shrimp and she blew me off. I went no further with it. I just left hungry and will never go back. Go next door to Bonefish if you want a good meal.

    0 Votes
  • Ju
    Julia Moore Feb 11, 2012

    Your right they do put gratuity on 8 but this fridays starts with 6. Also you have the right to ask that the gratuity is taken off, i do not believe in paying for bad service, and there is definitely alot of that at this terrible fridays. To many young incompitent workers here, and the food is nasty, along with some of the dirty workers.

    0 Votes
  • Ju
    Julia Moore Feb 11, 2012

    As for Teri Gary, the place is truly hideous. Point blank, and is privately owned by Knotts, thats why they get away with so much. To all here it sounds like this teri gary, person is an employee, taking up for this dirty disgusting place.

    0 Votes

T.G.I. FridaysBad service

I had placed an order from T.G.I.Fridays in the City of Woodland Hills, CA. I ordered the Brushetta Chicken pasta and Oh goodness, I do believe I was given someone's left-overs. This order had no bread, no chicken and I asked for extra cheese and dressing...NOTHING! This plate of digusting food was over-dosed with Garlic slices and soggy tomatoes..How Gross and I was still charged, How dare they and to top it off, I complained in a civil manner and I was offered a new plate...why would I take another plate of disgust. Please don't go there, unless you like eating someone's else left-over food.

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem