Do not make the same mistake as I did. Do not do business with this company. I purchased their "deluxe" coverage package which ultimately did not cover any repairs. So, not only did I pay the Service Contract Price, I also paid for repairs out of pocket. It was nearly impossible to cancel...spent an hour on the phone with an intense customer service representative to learn that I needed to send a letter requesting cancellation which needed to my name, reason for cancellation, mileage, and a signature and date.
I received a call from this company telling me that my 2004 Ford Explorer would have full coverage until it has 140000 miles. after having the policy for almost a year I had a problem with the front end it ended up being a defective steering rack, well to my surprise it was not covered as I was told and promissed from this company. I then cancelled the policy in writing on November 4, 2010 and after over 15 calls to the company looking for my refund I was told it was mailed then it was not mailed then it was mailed then it was not mailed and then finnally it would be mailed out on January 14th 2011. But as of today 1/31/2011 I still have not received a check, I have been told its in the mail, another day I was told they had a bad snow storm and it could be the reason I have not received it. DO NOT DO BUSINESS WITH THIS COMPANY RIPOFF!!!
I bought a used 1 ton dual pickup used & I bought a warrenty from this company & I have paid the money to keep it going & now the transmission went out & the warrenty company said that there was a miliage discreptantcy with car fax & that they refuse to pay the 2017.00 transmission bill. I told them that the proof of purchase & the title show actual miles & they still dont believe me & now Im stuck with a huge bill. What ever you do dont buy from this company there a JOKE & need to be prosicuted fully
Really, what is being done to stop fake companies such as Stop (annoying me) Repair Bills. Makes me think the commercials companies are getting a kickback as well. Really showing truly how classy these individuals really are. Here's an idea, why not have a commerical right after the goofy stop repair bills skit showing all the complaints about this company. And maybe ask where these people exist so we can see how reputable this company really is. One more idea and then im out. Here's a hint, why dont we start going after these companies so that we can deter this kind of behavior in the future.
I had a contract with Stop Repair Bills, I refinanced my car the company that I did this with offers a car repair warranty. The new car warranty is alot cheaper it covers all the same things that Stop Repair Bills claims to cover plus I don't have to pay a deductable. I called to cancel the coverage with Stop Repair Bills I ended up talking with four differant people, they all tried to talk me out of cancelling even though the contract says purchaser has the right to cancel this agreement. Despite telling them time & time again to cancel they still proceeded to try & talk me out of it. After all the yelling at them they finally gave in but it was no easy task. I am the customer I am paying for the service if I choose to cancel then cancel! Beware once you are in with this company you will pay hell to get out!!
After numerous attempts to get them to cover a repair that was listed in the contract I was angry. I called in many times as well as the repair shop with nothing being done. After a week of fighting with them I called and canceled the contract on the day the payment was due. I was told the amount wouldn't be taken out, but they did anyway. I am now fighting to get my money back.
I have to say I shouldn't have had to fight to get my vehicle fixed. I followed all of rules threw out the contract terms.
This company is boguss. We called in to get a quote. Once we got the initial quote the caller refused to let us hang up. He kept lowering the price of the quote and when we told him we wanted to discuss it further, he told us that was just silly. What honest company would care if you wanted to discuss whether or not to take them up on their offer. I would definetly recommend staying away from this company.
STOP REPAIR BILLS IS A JOKE!!! Take it from a former employee. ! The main warranty we were trainned to pitch, has the worst approval rate for repairs by any other insurance. Pro-Long will deny every claim with fine print in their contract. Pro-Long is also a PRODUCT warranty. That means u dump crap into your engine and radiator over flow as your warranty, these products are supposed to prevent breakdowns. Even when a covered component needs to be repaired you have to provide and unreasonable ammount of documentation showing that you had a proffesional service you vehicle as recommended by the manufactorer. If you miss anything even by a mile it gives them grounds to deny your claim. STOP REPAIR BILLS knows this but they will pitch that coverage because they make commisions and only have to insure that you dont cancel your coverage with them for 1 month. The only way you can cancel your coverage is if you total your vehicle or get it repod then it still takes months to get a refund. I think its incredibly sleezy and would never recommend purchasing any coverage for them. Also every one of the warranties is marked up at least 1400.00!!! You can bet whatever rep you speak to is also stoned, zanexed, oxycontined, and even coked out of there mind while they are trying to pitch you this sale in an attemp to bonus and feed their fix. I got word from a friend who still remains employed there, 2 of the employees were busted in the parking lot snorting heroin and smoke marijunna, What happened to these employees? NOTHING AT ALL!!! The 2 employees attempted to bargain with the cops who busted them to set up a drug dealer in order to save their own ###. This is probably 1 of the most underhanded warrenty companies around please beware!
Well, after about 20 mins of talking they pressured me and kept doing it!, started at 300 for intial set up...