Sri Lankan Airlines reviews and complaints
Refund for all tickets
I wish I could give less than 1 star. A lot of promises were made at the time of booking flights, but none of them was addressed. At the time of booking, the airline offered me a free date change and a full refund if I wished to cancel within 48 hours. I requested a date change and was asked to pay $400 per ticket, $1600 for four tickets, plus the fair...
Read full complaintPoor customer service
Dear Sir/ Madam,
I have a purchased ticket from Sri Lankan air line for my son. This is his first long trip & he is going to Canada as a student.
Ticket ref#[protected]
Name - P. C.D. Panawala.
He took yesterday early on the morning flight no. UL563 & due to delay of UL flight he couldn't catch Connecting flight AC 873. Now he is stay in Paris air port more than 24 hrs & Non of Sri Lankan air line grounds staff haven't contact them. And no food or accommodations not provided till now & he has given a ticket to go to Toronto around 2 O'clock.
We have booked a ticket to go Winnipeg from Toronto but due to delay we changed that ticket & we have to paid another $145 .
And we try to contact Sri lanken air line last night but not possible. But today i was able to contact customer service & according to her Sr Lanken air cant do any thing for our losses.
Also connecting flight missed his baggeges,
We are very disappointed about Si Lankan service & kindly request from you to pay our losses.
My Contact no-[protected]
Country of complaint: Sri Lanka
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