Snow Joe LLC reviews and complaints

As of 12/12 I emailed the snowjoe co. in regards to the snow blower that was exchanged out for me through the mail the beginning of 2021 due to the prior one i had purchased online at Home depot did not work at all after 2 times, I didnt use the new one they sent me in 1 of 2021 until 12/12 since it wasnt needed until then , as it turned out that one wouldnt work at all either, because they sent me a faulty machine , the belt was to small & they had me take it apart to find this out, i asked for them to sent me out a new belt , they said they dont have anymore, after emailing w/ them a total of 43 plus emails its up to now, they agreed to honor me my refund w/ the invoice that i sent to them, long story short, i sent the snow blower back to them ups - pickup date w/ the labels snowjoe sent me on 12/29,, snowjoe informed me it would be 8 to 10 wks until i get my refund. its been over 10 wks , i emailed them on 3/14 asking when can i expect my refund they sent a request # *** saying they'll get back to me soon. They never did & i called them & talked to a lady repeating all the same info & would be 10 wks to get my refund , i said its been 10 weeks & i want it, she told me they would get back to me in 3 days, no one has gotten back to me & its been way over the 3 days. I sent a couple more emails asking when i will hear from someone & they sent another ticket # *** saying again someone will get back to me & they are clearly ignoring me & looks as if they thought I'd have forgotten about my refund since its been so long w/ them dragging their feet & they wont communicate to me & i have proof of all the emails & the invoice receipt or the amount of $ 260.18 that i want refunded back to me ASAP , they are giving me misleading & inaccurate information on my refund.

I am trying to get a refund for a defective snowblower that I purchased in December 22 I got 2 replacement ones but they ended up not working. So I told them i didn't want another one, I wanted a refund. I have made several attempts to get it resolved and I get no where. They have $469 of mine and I can't get any thing from them.This is the emails from them I have called several times and claim number are #*** / #*** (Support) Tue 12/7 1:40 PM # Please type your reply above this line #You are registered as a cc on this help desk request and are thus receiving email notifications on all updatesto the request.Reply to this email to add a comment to the request.*** (Snow Joe + Sun Joe)Dec 7, 2021, 4:40 PM EST I have located your name in our registration system and I have created an order to have a replacement unit shipped out to you. You will receive a separate email order confirmation within 48 hours that contain instructions and a prepaid return shipping label for you to send your non-working unit back to us. You have 30 days to send back the non-working unit back to us. Please print and use that label to send your non working unit back to us. Once we receive the original unit, your replacement will be shipped out.Should you need anything else please do not hesitate to contact us.Thank you *** Dec 7, 2021, 1:20 PM EST Ok. I will still take the replacement one. Can you also send what battery I will need so I can order a spare one. Thanks On Dec 7, 2021, at 11:59 AM, *** (Support) wrote:*** (Snow Joe + Sun Joe)Dec 7, 2021, 12:59 PM ESTUnfortunately they use different batteries .

Back in November , I purchase a snow joe snow blower from Amazon. I didn't have the opportunity to use it until February . When I went to use it, it worked for about 10 minutes. I called customer service. They had me return it and sent me a new one (different model). By the time I received it, snow was done for the year.I tried using the new model in December , and it didn't work. Called customer service and they told me they think the batteries were overcharged in the offseason. They also said the batteries were backordered. Are the batteries that bad?After some more talking, they agreed to send me a new machine. This is my second failed machine! The first representative said they couldn't send the new unit until the old one was scanned in by *** Fine. I mentioned I had to buy a box, as I did not keep the old one, because it was more than 6 months later.About 2 days later, bought a new box, packaged up the snow blower, brought it to *** and they sent it along back to Snow Joe. I called customer service and told them. Thought everything was fine. This was Friday, January 7, 2022. They verified everything looked fine.I called again on Monday January 10, 2022 to mention that I had not received a tracking number and wanted to verify that the new machine was sent. Was told for the first time, that the new unit would not be shipped until the old one was RECEIVED BACK, not SCANNED in. This was a totally different story than I was told previously. I told them I would not have agreed to that, if that was what they had said previously. I then asked if I could just get a refund. I was told that since I bought the original unit from a 3rd party, all they could do was give a store credit, not my money back. Why would any customer who has had 2 defective machines, want to buy anything else from that company?

Original purchase of Snow Joe blower on January 5.In December the snow blower stopped working.On December 30 Snow Joe replaced the defective unit with an identical model.In December, the replacement unit also stopped working (same exact problem as the previous unit).I opted for a store credit rather than another replacement. I live in a rural area and need a reliable snow blower right away--the lead time for an exchange was two weeks due to a change in Snow Joe's return policy that necessitated the return of the defective snow blower before they send the replacement. Snow Joe no longer provides a box for the return. They instructed me to go to *** or another big box store who might donate a box to me. The nearest big box store is 110 plus miles away from me. I explained this several times, but Snow Joe unconditionally refused to send me a shipping box (I was willing to pay for one).I gave up, purchased a shipping box and returned the defective Snow Joe blower, specifying the option of a store credit. (I purchased shipping boxes from *** at a cost of $60; one cannot buy a single box unless one pays as much for a single box as for multiple boxes). The defective snow blower was returned to Snow Joe by *** (Snow Joe provided the shipping label) on 1/18/2022, for which I have proof of delivery.As of today (2/14/2022), I have not received my store credit, despite repeated emails and telephone calls to customer service with their assurance the credit would be issued via email within 24 to 48 hours. I do understand the issues with Covid and lack of representatives to handle all inquiries. However it has been a month since they received the defective snow blower, which seems more than a reasonable amount of time to simply send a store credit email. Please let me know if you wish supporting documents (emails, etc.). Thank you.

I own a Snow Joe Pressure Washer purchased on 06/16. The product has been registered on Snow Joe's website since purchase. Warranty was valid until 09/14. In early April , it started leaking from the bottom, originating from inside the body. The machine is in outstanding condition. On April 21, I filed a warranty claim on Snow Joe's website. They assigned a ticket number and on April 24, Sebastian M from Snow Joe requested my serial number and shipping address to arrange a replacement. I provided the information on April 25 and have a record of the correspondence. Despite follow-ups on May 2, June 5, and June 30 via chat with support agents including Tayron and later with Jose D. and his manager Vera P., there has been no resolution. Vera assured me of a follow-up within 72 hours and escalated the issue. However, I have yet to receive further communication from Snow Joe. I have electronic copies of all exchanges and am seeking assistance to resolve this matter.

I bought an item on 12/27. The warranty is registered. I have not been able to get this machine to operate. It started for about 2 mins and then stopped and has not started/worked since. I don't even know if it throws snow. I have emailed customer service numerous times since it is almost impossible to get a phone call answered. The responses I get back are pretty much the same each time, when I respond that it does not work still there is no response back I have to put in a new request. Below is some of what I have received, the last after responding with address as requested I have received no response: Ticket was opened. It states that it was solved to which it was not. I followed instructions that were sent to me twice I tried and still no results, the machine does not start. I emailed back and no response from anyone. I did pay quite a bit for this and have not even gotten the opportunity to see if it even throws snow. Again this issue was NOT solved. 9 days ago Request 'File Warranty Claim' was closed and merged into this request. Last comment in request: the ion18sb that I purchased does not work. I have emailed twice if not more regarding this..you issue a ticket number, a service rep contacts with same info and then no replies back when I reply that it did not work and unit still not working. Does anyone look at correspondence that is returned to them? Do I need to file complaint with the Complaintsboard.com? Your request has been updated from Snow Joe + Sun Joe. Mxxxxx Gxxxxxxxxxx 7 days ago, We have located your unit in the system and confirm it is covered under our warranty. Please confirm your shipping address and phone number so we can set up your warranty replacements. Note: We do require a physical shipping address as we are unable to ship to PO boxes. This request is closed for comments. You can create a follow-up.

In March , I purchased a Snow Joe. When it arrived it was used. Box was brand new. I contacted via Chat on Website, explained issue. They apologized, and offered a 20% discount. I said I would prefer refund. I was advised by Andre that he would provide return shipping & full refund. (Right away) After a couple of weeks after not receiving anything I called again. Advised by Virginia she would send shipping via E-Mail(Right away) and would provide full refund when they received the item back. I have yet to receive any postage. I have called a several of times since and been told my problem would have to be handled by senior agent, and they would return my call within 2 - 5 business days. I have yet to receive a call. Everytime I called I was asked for e-mail address in case we got disconnected. (5 times) I tried calling with all numbers advertised, (3) it's answered, put on hold, and after a couple minutes it disconnects. I was never nasty to deal with, always pleasant, but I'm so frustrated I didn't know what to do. The last time I called, I explained it was a courtesy call to see if they wanted to resolve issue, prior to me exploring other options. I was told again, it would be handed off to senior agent. That was at least a week ago, and as I haven't heard from them, I feel I have no other choice. The machine was sent to me March 10, and this is now July 8 with no response. I did all my homework prior to purchasing, their principals of Business were Respect, Openness, Honesty, & Fairness. They said they excelled in Customer Service and had received awards. I thought this sounds like a Reasonable & Reputable Business, and didn't have any concerns. I don't understand why I'm being treated this way. I refer to it as used & abused. I almost think that they think if we ignore it long enough, they'll get frustrated and drop it. Any help would be greatly appreciated. Thank you

In February I wanted to buy a snowblower. I saw the Snow joe 40v 18 inch hybrid. i searched for the lowest price and found it on Amazon. I bought it. I used it once and it quit. It would not start. I called the number in the book to see what to do. Snow Joe answered and told me to send it in and they would fix it and send it back to me. In the mean time they would send me a loaner. The loaner they sent me was the cheaper model. It was battery only. I did not open it as I thought mine would be returned as promised. I NEVER GOT IT BACK. Everyone I spoke to told me something different. FAST FORWARD TO SEPTEMBER. They told me they could not find my snowblower and they did not have a replacement since they had been discontinued.I told them I wanted my money back. They said I had to get it from Amazon. I finally did get a refund.I was so disgusted by the whole ordeal that I just tried to forget about it. I have been shopping for a new snowblower and snow joe popped up on *** When I saw it I left a comment. I was immediately contacted by someone who said they wee sorry and they would help me. So I answered the email. No help. same old I am sorry. Then they asked about the loaner they had sent me. I said I still had it It was still in the box until December . It came with me when I moved as they never sent a return shipping label. I opened it up and used it. I used it one time , the next time it would not start . So they told me they would send a return label and I could send it back. I thought about it and told them i did not think that was fair. They got my more expensive blower and I had to get a refund from Amazon. Now they were getting this one. They say they do not refurbish but they sell refurbished on their website. I think they might have sold mine the first time . The real kicker was I got an email from them on 11/10 saying my blower was now in stock.talked to them last 09/19

I placed an order for a snow blower on line on Tuesday February 4 at 730am. I called the company and spoke to a woman at 920am (when their phone lines open) to see if I could cancel the order because I found a better Snow Joe model at the *** for less money. She told me she could process my request to cancel my order "no problem" and I should be getting an email in 2 days and see cancellation on my credit card in 3 days. I asked her to confirm the order was cancelled because I wouldn't buy the one from *** otherwise. She confirmed the order had been cancelled. When I hung up, I bought the other snow blower from the *** expecting no problems with my cancellation. 3 days alter I get no email and see no cancellation on my credit card so I call again. I call their phone line again speak to a woman who called herself *** (contractor for Snow Joe) who informs me the first woman wasn't authorized to cancel the order but she was and she would get the order cancelled for me. She sent me an email with a ticket number with my second request for cancellation.On February 8 I get an email from Snow Joe saying they are shipping the order. I sent an email to the company explaining the situation, forwarding the email I obtained from this *** (with a ticket number) and asking, in the email, for a third time for a cancellation.My credit card has now been charged. And I am scheduled to receive (and will have to return) this snowblower next Tuesday. I would like a refund. I would not have purchased the snow blower from the *** had the first woman not insisted that the order had been cancelled. I have never ran into this kind of problem before (where you request a cancellation multiple times--in a timely fashion--and it doesn't go through).Could you please help me get a refund and stop this snow blower from arriving at my house so I don't have to return it?Thank you!

I bought a pole chain saw made by Sunjoe through Home Depot.The rubber safety sleeve on the handle began to deteriorate causing the pole saw to become dangerous.The pole chain saw slipped out of my hands and I stopped using it to prevent injuries to myself.I called Sunjoe and at first and asked if they supplied the rubber safety sleeve as part I could order.. they said no, and that they would replace the entire machine.They sent me another supposedly brand new machine, but the box looked like a return from someone else.. it had a number of layers of tape over it, and the machine was damaged.. the rubber safety sleeve was damaged and had holes in it.I called Sonjoe again and was told there is no corporate office phone number, but just a call center in the PhilippinesThey sent me another machine as a new warranty replacement which was in worse shape than the first replacement the exposed saw blade was loose in the box with no protective packaging allowing the blade to cut the rubber sleeve up, and had a zip tie over the rubber cutting it.I sent multiple pictures to them via email which they acknowledged and said to send both machines back.They lied to me constantly, saying a manager would call back, nobody ever did, and at least 3 times said they would send a replacement which they didnt.When I called back, they said the people I spoke with didnt exist , the emails from those people didnt exist until I said I have All the emails from everyone.They finally stopped sending me confirmation emails with their promises to replace the defective pole chain saw.They have my money I paid for their product and the three defective pole chain saws I returned, and I have nothing.They lie consistently, sell a potentially very dangerous product, send damaged products as new warranty replacement tools, and there is absolutely nobody in authority to speak with.The last time I spoke with them they said their replacement team was on vacation.

I bought a Snow Joe 18SB iONMAX 40V Single Stage Snowblower from a retailer in October. I used the snowblower 3 times before it malfunctioned on 12/24. I suspect the product has a defective wiring harness. When I called for support, the agent only had me try to start it before suggesting a replacement. This made me think they knew of the model's issues. I inquired about a store credit return for an upgrade but was denied. Reluctantly, I accepted the replacement. I called again later, and a different agent said I could get store credit, but my warranty replacement had already shipped. Initially, I accepted this and bought the upgrade myself, expecting reimbursement after returning the original. However, I learned the replacement hadn't shipped until 4 days after I received a shipment notification. The agent claimed they took possession of the package later than stated. They also warned of a 10 to 12-week return process. The new product arrived without the battery and charger, and customer service blamed the carrier for the lack of a hazmat driver. I ordered the new product on 12/25, and the battery still hasn't shipped. The company's handling of returns and shipping notifications seems dubious and potentially violates shipping regulations. A 10 to 12-week refund period is unreasonable. The company appears to do only the minimum legally required for customer satisfaction.

On Nov. 11, 2019, I bought a SnowJoe snow blower from a retailer in Canada. I paid a total of $901.74 Canadian Dollars. On Dec. 1, 2020, it stopped working due to an impeller malfunction. I contacted SnowJoe's Customer Service and spoke with Raquel, who requested a video of the issue, which I sent. The next day, Bria from Customer Service informed me that my snow blower needed replacement but was on backorder without a known ETA. I was offered a store credit or a refund upon providing my invoice. I chose a refund and was sent a UPS return label. The snow blower was received by them on Dec. 7, 2020. Two days later, I inquired about my refund and was told it would take 8-10 weeks. Disappointed with the wait, I contacted them again on Feb. 1, 2021, and coincidentally, the cheque arrived that day. On Feb. 3, I notified Bria that the cheque was short by $122.99 Canadian Dollars and sought an explanation. After no response, I warned of sharing my experience online. As of Feb. 8, 2021, I've had no reply about the discrepancy, leading me to file this complaint. Previously, the response rate from Raquel/Bria was excellent, but it has been poor in 2021.

On October 20th I made my initial purchase of a refurbished iON 18SB-RM Snow Joe snow blower. It was on sale for a black Friday special for $108.01 after tax.I received the unit from Order#SJ480456 a few days later, eagerly awaiting a snow fall here in the Midwest to to try it out. When the day came to use it, the unit only operated for a short time, till the unit was no longer operable.I reached out to customer service on November *** and they filed a warranty order(Order#0RD00000331475. I was contacted and told that they would send me a new unit instead of a refurbished unit, and for me to ship them the defective unit back via *** paid for by Snow Joe.That unit then arrived and again I waited eagerly for a snowfall to try it out. Once there was sufficient snow I used the new unit for it to break within a few minutes again.I reached out to customer service again on February *** where they again filed a warranty order (Order#ORD00000368555) for another replacement, and for me to ship the defective unit back to them.By the time I received this unit, there was no sufficient snow falls to be able to test the unit until the following season. Which is when this unit too failed within minutes or operation.I again reached out to customer service on December ***. They again filed a warranty claim with order number (SJWTY00276586) but this time it was for an updated model since they no longer stocked the model I had, and for me to ship the defective unit back to them.Once again I await the unit to arrive and wait for snow. Just a few days later snow came and again, the unit failed within minutes.I then reached out to customer service again on December ***. I was told they would replace the unit one more time as a courtesy. I told them I just wanted a refund of the initial purchase of $108.01. At that point I was told they could give me 20% off my next purchase.I would just a refund for my initial purchase of $108.01.

I have bought a snow blower 12/26 and received the product 12/31. I was used 3 times and broke. I tried to do troubleshooting from the book that came with the unit and it was not up to date and searched at all local parts store for a non existent "safety key" that my unit did require during a state of emergency. I then call the company and did trouble shooting and was told it was broken and I need a replacement. I should receive it within 2 week. I did get a email with the tracking number 2 weeks later the tracking number was still just in print status and not shipped. I used the chat feature on Wednesday and I was told to wait until Friday to get the unit. I did not receive the unit and called the company on Saturday. I did advise her that according to their website that this unit was out of stock. The lady I spoke to didn't seem to know what she was doing and couldn't help me. I did advise her that according to their website that this unit was out of stock. I did request to speak with a supervisor and got a call back later in the day. The lady said it should be shipped and she will check with the shipping department Monday. I did advise her that according to their website that this unit was out of stock. She called Monday afternoon and stated I was correct and they are shipping a better unit. I used this unit 2 times and on the second time within 2 minutes the unit stopped working. I called and requested my money back. I sent the paperwork for the purchase the next day 2/24. I then received the same shipping label as the first unit. I email them 2 times regarding this with the same result of getting the same shipping label. I then called and was brushed off saying it was the weekend and call back. I call back today 3/2 two times to talk to a supervisor and was told that I can ship both units under one shipping label. This is incorrect according to UPS. I am still waiting for a return call from a supervisor and my money.

Issue with product: the motor is turning but the the fans/blades aren't spinning. i have messaged then on chat twice sent them an email twice they responded with sending me a manual. which I followed the steps as per below this was there response saying the same thing twice when i contacted them having the same exact response: "Hello, Thank you for contacting Snow Joe + Sun Joe. We do apologize for the inconvenience, we want to assist you in powering on your unit. The first thing we need to do is check the belt, please refer to page 13 of your users manual, https://files.snowjoe.com/product-manuals/SJ627E_MANUAL_MR4_10212020_FINAL.pdf Upon checking if the belt has come off track, just reapply it. If the belt is broken we can replace the belt. If the belt is not damaged, we would like for you to confirm the length and gauge of the extension cord you are using. Thanks, " The above was sent to me on December 27th. to which i responded on Dec 27th 2020 with photos and followed the instructions they gave me: " Hi *** The extension cord I'm using is 12/3 100 ft. I opened the belt pulley area as per the manual and found the belt to be okay but the rotor the belt attaches to is out of its housing, bent and there was a screw that was missing, please see photos attached. hope this helps and let me know if there is anything else i can provide. Cheers, ***" I didn't here back so I reach out again through chat on Jan 19th and got the same exact response as the one above. Which i responded again asking them to check the ticket number: *** and still haven't got a response back. decided i can reach out out to Complaintsboard.com to help because I'm not getting any responses. Product Information Model Number: *** Serial Number: *** Store: Snow Joe + Sun Joe Purchase Date: 09/06 Extension Cord: 12/3 100 ft. Also has the 3 year warranty Customer Information Phone Number: *** Street Address: *** Zip Code:

First, when coming here to file my complaint, I noticed that even though they advertise an A ComplaintsBoard.com A+ rating on their website, their current ComplaintsBoard.com rating is B, indicating false advertising of a better rating than they hold. I placed my order on 12/14. The next day, I got a shipment confirmation, but the tracking showed a 3lb package, too light for the $1500 snow blower I ordered. On 12/17, only the free gift arrived, not the snow blower. I contacted Snow Joe and got a ticket number. Over the next 14 days, through emails and calls, I was promised 8 times that my order would ship within 24-48 hours, but it never did. I was also promised callbacks from supervisors twice, which never happened. My emails, including one to the CEO, were ignored, and I still have no shipping notification, despite being billed over two weeks ago. Broken promises include multiple emails and calls stating my order would ship soon or that I would be followed up with, none of which happened.

I ordered a Sun Joe SPX3220 Follow-Along Pressure Washer with High-Low Technology and they cancelled the first order. I called them on Sept 13. They told me if I place another order on that day they will reimburse for the amount I paid on Sept 1, 2022. Sun Joe SPX3220 Follow-Along Pressure Washer with High-Low Technology, 5-Quick Connect Nozzle Tips, Soap Tank, 2300 PSI Max, 1.6 GPM Max. Model: SPX3220 Quantity: 1 Unit Price: $229.00 Order Details: Subtotal Discounts Delivery Sales Tax Total View Order: Order Date: Est. Delivery Date: Payment Method: Shipping Method: Billing Address: Also Bought: SPX-ACS Auto Cleaning System. Model: SPX-ACS-MAX Price: $59.00 LEARN MORE -$229.00 $59.01 $0.00 $11.90 Total Paid: SJ842390 09/01/2022 They said in 5 business days I should be reimbursed. I waited and called them up today. They have nothing in the system about it. So they lied to get me to make the purchase and now they don't want to reimburse me and I end up paying more instead of less. When I received their product, the plug at the end of the cord was damaged. It was bent so I wasn't able to plug it in the outlet. Since they never honored the original price, I told them I didn't want a replacement and I want them to arrange for a courier like UPS or FedEx to pick up the item since it is too heavy for me to carry in the box and I don't have a printer to print out any labels. I am writing because the company wants me to wait a long time to return their damaged item and to refund me the entire amount. They can arrange for a pickup tomorrow with a label but they want to send me a label that will take 10 days and then arrange for a pickup...to me this is an unnecessarily long process.

I had purchased a Snow Joe iON100V-21SB 100-Volt iONPRO Cordless Snowblower from a retailer in Brantford on Aug 14, 2020. This model was on sale across various retailers in Canada at that time, with a price much lower than usual. My opinion of Snow Joe was positive, so I bought it, hoping for a great deal. However, I found the product defective upon arrival (missing screws and no battery, despite not being a bare tool model). When I contacted the retailer for support, they were out of stock and couldn't replace it. I then called Snow Joe to register the product. After discussing with her supervisor, the employee refused to assist further upon learning I bought it on sale, implying support depended on the sale price. This experience with Snow Joe was disappointing, and I turned to Complaintsboard.com to see if the company would uphold their commitment to quality products and service.

I bought multiple products from Snow Joe on June 18th with a specific order number. Let me start by saying it was a nightmare just to receive the items in the first place, regardless of quality. The order was to be received that week per the original order receipt. After weeks of unanswered calls, chats, and emails to Snow Joe, I finally reached someone in customer service via email on July 2nd with tracking information. The item did not note the following: You needed to purchase an additional part to use the cleaning solution that I bought. The brush included as a "free gift" did not release the same high powered cleaning ability so was unusable for power-washing my deck. This meant that ADDITIONAL PIECES needed to be purchased in order to use the product. Those items also needed to be found and ordered outside of Snow Joe because of their poor customer service the first go around. This meant that I was unable to use the power-washer to confirm it worked within my 30-day return guarantee. My 30-day return guarantee also apparently began on June 18th although the items were not received until July 3rd. My first time using the power-washer with a specific item number it was sub-par and not impressive. My second time using the power-washer with all additional needed parts was in September, less than 2 months after purchase, and the item did not turn on any longer. I was supposed to have a replacement shipped to me the first time I reached out about the problem on September 19th. I was sent a replacement of the "free gift" only, no power-washer. I reached back out and was told this was a mistake but they no longer had the item in stock. It would be another 5-7 business days plus shipping. It is now October 13th, I have not heard back from Snow Joe about this replacement despite urging a supervisor to call and discuss a refund as the season to power-wash my deck is nearing an end. It has been over 3 full weeks since the initial conversation and still no replacement in sight.

Nov 2019 I ordered a ION8024-XR SNOW JOE 2 stage snow blower. I had been using a smaller Snow Joe Blower for years & loved it, but when the snow got deep it struggled. I decided to get the 2 stage thinking it would clear out by the road faster/easier & get thru deeper snow.When I first used it, I was unimpressed. It was so slow to walk behind, it really did not shoot out snow very far. I could do my drive much easier/faster with my older model & continued using that one. I also got a truck plow so between the smaller *** it took care of my needs as we really haven't needed to plow more than a few times over the last few years. Flash forward to this week (Jan 2022) & we got a bad storm. My plow truck wouldn't start. I knew the smaller *** would not get thru the amount of snow we got, so I pulled the 2 stage blower out of storage. It would go about 12" then stop, rinse & repeat so I gave up. Batteries were charged up & as soon as I turned on the auger, batteries would show only one bar each then the machine would shut off. I assumed snow was too deep so I left it alone until today when we had 1-2" light fluffy snow. The same happened. It would go only 12" & quit. I knew now the depth of the snow was not the issue.I called SnowJoe customer service & explained that this $700+ is not working as it should especially for the *** believe it was defective from the *** realize why I never wanted to use it with such poor performance. I was told my warranty was expired & this unit was discontinued but they would give me a 20% discount on buying a new unit. What a joke. After reading reviews online I see many others had issues with this blower & probably why they discontinued it so soon after coming out.I have spent 1,000s of $s over time on their equipment & referred many to buy from them. I am very disappointed they will not stand behind their defective *** no longer care about quality customer service. Shameful, unit still looks brand new