They have quietly bilked us for nearly a year and a half before it dawned on me... I have no idea who/what this service is. Beware when you have multiple people/siblings coordinating medical care... devise a system to keep one another posted legitimate medical bills to expect.
I have no phone or contact information for Smart Step Insurance and I want them to stop deducting money from my Bank of America checking account every month - from what I've read on this website they are a scam, fraud
Unauthorized Fee added to monthly mortgage statement for disability/ accident insurance. Once tracked down and contacted, this company has many ways to dispute your request for a refund. They tell you that a phone conversation is recorded and they will have to review it for "proof" that you really didn't enroll in the program. I was told by one supervisor that "I did INDEED enroll in the insurance program". I disputed this and when speaking to this supervisors boss... I was told there was no record of the phone conversation, thus, my refund was approved and would be forthcoming. I have seen several "scam" descriptions of "Smart Step" on the internet once I started searching for information about the insurance and it's company. I was able to get a verbal from a supervisor that the refund will be forthcoming. I strongly suggest that something be done to stop the fraudulent practices of "adding" this to someones mortgage payment each month without true enrollment or authorization.
i have nothing more than the company name that is charging my bank account monthly. i did receive a call from smart step insurance. they stated i had 30 days to review the information they would send - they never sent anything, so i have no information to contact and cancel with. they charged me before a 30 day period was even up. they did not ask my bank account number, so they received that information from bank of america. i am going to the bank today to see what can be done, and if i have to, i will change banks. this is not a good way to do business. if i died today, there isn't any paperwork for a policy they have taken payments out of my bank account to pay for.