Sears Appliance Warranty reviews and complaints

Several year back when I had to have my gas dryer service by Sears, they recommended the service/home warranty Sears offered on appliances. I took it out and have maintained it for a number of years. About a month ago I called to file a ticket on my over the oven the oven microwave/exhaust. Come to find out, this is now being handled by Cinch Home Warranty. Anyway the tech diagnosed as frozen motor, parts no longer available, specified type and color and requested replacement. Color was white. He said the company would notify me regarding replacement model and install. Two weeks later I had not heard back from the company and after being on hold for over an hour the rep came on and told me I would be receiving notice within 48 hours of the replacement model for me to accept as well as a buy out. The model they selected was garbage and the color was biscuit. I called regarding color and they said they didn't have to replace the same color. The model they selected also comes in black and white as well as biscuit and all are the same price. Anyway, the item was to be shipped to the installer company which would schedule an install date. Tempo logistics showed up to install the new item on 7/16/2022. Tempo Logistics showed up with 2 men in a rented truck. They expected me to clear a major pathway that was wider than the portal they would have to come through. Even another door access was unacceptable to the. The unit itself weighs under 50# and has dimensions of 15"deep, 29.5"wide by 15" high. There would have been no problem with them bringing it in lengthwise. As I am on oxygen, they would not help me life the dual induction burner I have on my stove top because I cannot use gas around oxygen. Of course that would have only given them 3 additional inches of clearance which was not needed to replace the unit. They left. I spoke with their dispatcher and told him how lazy and uncooperative his people were. The order was cancelled. Today I called Cinch. I was on hold for 1 hour and 454 minutes to speak to a rep. I explained the problem. It took her forever to verify the cancelled order. Then I told her I wanted to cancel my policy and any further monthly charges would be reported to the credit card company as fraud and misrepresentation of a product. She then transferred me to the department that handles account. Again through all the useless protocol, they supposedly cancelled my account but told me that I could reinstate it within 90 days if I wanted to. When Sears was actually managing this policy the service was great - prompt, qualified service personnel, etc. Cinch is a pathetic company. I do not understand how these home warranty companies stay in business. The service is horrible, the response time from report to repair is abysmal, and often no more than a duct tape temporary repair.

We have a Samsun French-door style refrigerator that is about three years old. The ice maker stopped working March 21, 2017. We paid our of pocket $114.00 and was told by the technician (badge (#0807289) to purchase an extended warranty which we did on March 24, 2017 for an additional $201.98.

The ice maker does not work after the following service dates:
April 28, 2017
May 15, 2017--a call to see if a part is in and they could not find the request for the part.
May 24, 2017--catastrophic failure #1
June 16, 2017--visit #4
July 21, 2017--catastrophic failure #2
August 3, 2017--visit #6
August 15, 2017--catastrophic failure #3
September 1, 2017--Should have been visit#8 but part was not ordered
September 12, 2017--Visit #8
November 15, 2017--Visit #9
Fe14, 2018--Visit #10
February 22, 2018--Visit #11
March 1, 2018--Visit #12
April 4, 2018--scheduled the appointment but notified at 6:57 a.m. that it was cancelled.
April 16, 2018--Visit #13
May 10, 2018--Visit #14 is scheduled

Please keep in mind each of these appointments cost me at least half a day, but some were a complete lost of wages for the day.

I started the process to get my Dishwasher fixed in Aug 2017, the repair did not fix my issue so I called back in 9 Dec 2017, at that point I was scheduled for appointments on two different occasions, nobody showed up to either appointment, when I called about the appointments they said that sears system must not have connect with there contracted CXL servicebench system, After the second "no show" sears contracted a local company in wichita to fix my dishwasher, they came out Jan 6, 2018 told me I had to pull out my own dishwasher, and that they had to order parts when I did not hear from the people, 2weeks later, I was told they ordered the parts wrong and it was taking longer because they were ordering new parts, I waited another week and call the company back, they said they recieved the parts, so we made a time for the following monday so they could come out, on the day they were going to come out, once again (Late Jan 2018 at this point) nobody showed up, I contacted the repair man and he said they sent the wrong brand and parts to him and he would have to re order. I waited another 2 weeks and tried to call him back, I never got ahold of him again, during this time, I tried to call for help and sears gave me the run around to a bunch of different departments, even saying they would have supervisors call me (nobody ever called me). I called sears and got them to send somebody else out Mid Feb 2018 to fix my issue, he ordered parts and scheduled a comeback on 23 Feb. On 23 Feb Sears came back out with a different guy who had no notes from the previous guy, he did not even know what was being fixed on my dishwasher. This is when we found out still not all the parts had came in and the "sensor" they had ordered has no tracking number. So they reordered the part again and scheduled me for 7 March, of course I called today to find out the status and they informed me the part is not in and they still do not have a tracking number, estimated delivery date or anything. They are telling me to give them another week to research things and maybe they will have an answer by then. I was just rescheduled until 12 March 2018 for an appt again but they still have no idea of where or when the sensor will come in.
I tried to cancel the warranty because they are no fulfilling my service agreement and was told I cannot do that without paying for the labor for the technicians coming out so far and the first techician I have to pay for the part he replaced (that did not fix my dishwasher)! This is the worst customer service I have EVER seen. I have been waiting on a repaired dishwasher from the company for over 3 months and paying there monthly fees and twice I had to pay there deductible! For them to tell me to keep waiting. I tried to ask if they could just replace my dishwasher since this is such a process and I was told that they can put in a suggestion but that I have to wait for a call back and there is not estimated time to get called back. I tried that is Feb 2018 as well and never received a call. They are not fulfilling there agreement of the warranty and yet they tell me if I cancel the warranty I will have to pay for all the service calls and parts? What kind of service is this.

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