Investigations have commenced regarding whether Seagate is honoring the warranty it promises consumers who purchase certain models of its hard drives. Seagate promises consumers that “inside the box” is a “manufacturer’s 5-Year limited warranty” or “3-year limited warranty.” Despite this, some consumers have been told by Seagate that their hard drives are not covered by any warranty, based upon the serial number of their hard drives.
Seagate Technology--C/O Jabil Global Services, 5700 South International Parkway, Suite A McAllen, Texas 78503
Sent my hard drive out for RMA on October 16th 2006 at 11:42A.M.--They informed me via email on the 20th that they have no received my drive, the serial number of the drive is 5LS2NANY, Sent to Mcallen, Texas, Suite A--Dealing with the company is a pain in the rear, tried dealing with the Supervisior already, no help, United States Postal Service shows (with the tracking number help) that the drive was delievered on Friday October 20th, 10:15A.M. Central Time.
What I want from this complaint, is my Drive Repaired/Replaced, and sent back out to me in a timely fashion, no more run around, I'm sick of the run around...very sick of it, and indian speaking accent is enough to drive a person nuts. So if an upper level Manager or someone high up can help, please do, your Warranty support customer service stinks
Copy of the October 20th Email message of them saying my drive wasn't there
From: [protected]@seagate.com [mailto:[protected]@seagate.com]
Sent: Friday, October 20, 2006 12:35 PM
Subject: [ #90611]: WarrantyWebMail|United States|NONE||Other
With regards to your query, we would like to inform you that we have not received the faulty drive from your end for the RMA # [protected]. If you have shipped the drive to us, then kindly e-mail us back with the tracking number, so that we will be able to forward the same to our shipping team to investigate.
We would request you to kindly contact Seagate Partner program at the e-mail address partner.[protected]@seagate.com, so that they will be able to provide you the password and you will be able to check the status of the RMA online for the User Id 'S7246751075'.
If you have not shipped the drive to us, kindly ship the drive to us and once we receive the faulty drive from your end, depending upon the availability the replacement drive will be allocated within 24-48 hours and the transit time will take approximately 3-5 business days.
For further queries mail us back.
Seagate Warranty Support
US Postal Service Tracking Info:
Your item was delivered at 10:15 am on October 19, 2006 in MCALLEN, TX 78503.
So in conclusion they should have my package
P.S. Please Forward to Seagate Warranty [protected]@seagate.com (no specific person) just forward to warranty support letting them know the complaint is filed, and unhappy with there service so far.