Rug Doctor reviews and complaints
Carpet cleaner rental miscommunication
Subject: Unprofessional Behavior and Threatening Phone Call from Rug Doctor Employee Dear Rug Doctor Team, I am writing to express my disappointment and frustration with the unprofessional behavior and threatening phone call I received from one of your employees, Kirby, on Friday morning, February 16, 2024. On January 1st, I rented a carpet cleaner from...
Read full review of Rug DoctorPro carpet cleaner
Rented from Walmart Supercenter on 09/02/23 at 9:00 am to clean our carpets and rug doctor has always been dependable. I am 100% disabled veteran and my spouse who works has to clean them for us. When he was lifting machine out there was stains from what don’t know though decided to look machine over. We turned machine to glance at rolling brush and it...
Read full review of Rug DoctorService received over phone with corporate "customer service" agent
I called Rug Doctor Customer Support LIne at 1800-784-3628 on 8/7/23 @ 4:02PM. I wanted to find info on how to return an upholstery accessory product that I purchased directly on rugdoctor.com I was told by an agent that I need to return my accessory at the same place I rented the carpet cleaning machine. I informed her that I had not rented a machine and...
Read full review of Rug DoctorOvercharges
Overcharges: I rented an attachment and Rug Doctor machine at Walmart on Transit Road, Williamsville, NY 6/22/2023 and returned both rinsed on 6/23/2023 on time. I was billed 43.43 correctly initially and then 06/27/2023 twice, 130.32 and 326.25 dollars. I was sent an email from my credit card company asking if I was aware of the charges which I was not...
Read full review of Rug DoctorRug doctor
Not happy at all I did phone earlier now ur closed so is morrisons where we got it from the vacumm cleaner just stopped working we had it a few hours and stop0ed working it was blocked with dog hair and didn't work in the 1st place my husband unclogged it it was dirty and disgusting when we got this here's that picture now what do we do? Every where is closedI wasn't happy with the carpet cleaner today I picked up as it wasn't working it was blocked with doghair and as i can see from the picture I wasn't happy when put in the car many thanks Katie suter
Bed Bugs
BED BUGS! I rented a Rug Doctor carpet cleaning machine from my local store Foods CO. I just had the one small room to do preparing for my new couch which was coming in a week. Before picking up the machine I watched the online demo on how to use the machine properly. I picked up the machine carrying it home in the back of a pick-up truck. I brought it up...
MACHINE NOT WORKING - AGAIN
We purchased a RUG DOCTOR about 2 years ago. I used the darn thing maybe a total of 8/10 times? It broke once and they did repair it..but we had to drive miles to the center that did this and were without it for a couple weeks. NOW it is BROKEN AGAIN? What the heck? I rarely use this machine, it's almost brand new. Did they sell me a refurbished one without telling me? I don't know. All I know is I am LIVID about this and out $500.00!
Employment
Received call from company on a Friday stating to me it was a call center for infomercials. They set up interview on a Monday for me, which the gentleman I was suppose to interview with was late and when I finally started the interview process he was rude. I found out it was a sales job for rug doctor and in order to start you've got to buy a $40 headset and legal notepad binder to begin. which he stated to me I would accept a minum wage position after I told him I would've accept 7.25 per hr to start that I wont get anywhere in life. But I'm a currently a college student looking for work while I attend school.
Just a heads up, the call center that contacted youwas a third party that is not affiliated with Rug Doctor. You would just happen to be promoting/selling that particular companies products/services. You should of found out the name of the call center and name them in your post, not Rug Doctor, as they do not need to call people for employement.
can't get it fixed
I purchased a rug doctor about a year ago. It has done it's job for that year and now all of the sudden it quit working so I tried to call the 1-800- rug-doctor number, but they kept transfering my call or telling me call back and press 4 then I did and I ended up being on the phone for 50 minutes. Here I am out of 800 dollars and have a machine that is taking up space. They want to sell their product but they offer no maitenance so if you plan on purchaseing one only do so if you are a handy man.
The complaint has been investigated and resolved to the customer’s satisfaction.
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.