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M
4:41 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Purchased two - eight pattern water nozzles and they were guaranteed not to leak and comes with a lifetime warranty. I had them both for less than a year and they both leak. I sent numerous emails and each one of them came back with replies stating they would get back within 48 hours… NEVER HAPPENED!!! If you try calling any of their customer service...

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M
4:46 pm EST

Ray Padula Non existant customer service

Ray Padulas customer service & 10 year no questions asked warranty is non existant!

The products they sell, even the top of the line Super Spray does not last a full season even when treated with care

E-mails are not answered

Their voice mail is always full

Even when I have been able to leave a message the call is not returned

anyway

Best way to put it is they do not care about you, they only care about selling their products anyway they can by stating their bogus guarantee.

On a scale of 1 - 10.

I 'd give them a 0

Stay away from this company & their products

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J
11:21 am EST

Ray Padula Terrible Product and Even Worse Customer Service

Purchased a Swirler Deluxe sprinkler in OCT2010...product stopped working within 1 month...have been trying to reach customer service through e-mail, phone, on-line chat - no luck and no return of e-mails, VM box was full per pre-recorded message, and on-line chat not supported by my browser. STAY AWAY FROM THIS RIDICULOUS "COMPANY". Products are packaged nicely and they promise a lifetime warranty...they just didn't specify whose lifetime. I purchased this sprinkler at full retail price at a reputable local hardware store. Will be going back there to let them know not to carry this line of products.

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elaine babiy
US
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Apr 30, 2023 8:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

purchased 2 hoses, they leaked within 6 months. have been sending warranty info but have not received a single response.

B
B
Bmajor
US
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Jan 28, 2011 4:19 pm EST

You should file the fraud complaint with the Authorities.

Your bank will file an internal fraud claim, but generally this does not get forwarded to the police or any other law enforcement agency. If you want you complaint to go beyond a financial return then you will need to also file a report with the correct law enforcement agency who has jurisdiction over them.

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