I ordered two pairs of eye glasses & the total cost was nearly $600. I ordered the glare-proof & scratch resistant lenses. It is impossible to keep the lenses clean!! Just barely touching them leaves fingerprint marks on them. Wiping them off with a tissue only makes the lenses get a film on them. Eyemaster's ought to be ashamed of their lenses product. I've been wearing glasses for over 30 years & have never experienced a problem like this with any of the lenses I've worn previously. I am very disappointed & feel like I was ripped off because I cannot believe with today's technology that a product can be so substandard & for such a high price! I'll never give them my business ever again!
I purchased glass at another business in July, 2008 for close to $300. They were transition lenses and lined bifocals. I was with my husband in Eyemasters while he waited on two pair of glasses he had purchased and was talking to the man, who seemed to run the store, and asked what I could do to cut the glare. The lenses darkened properly, but didn't cut glare. He suggested tinting them, which he would do at no cost since we had just spent a considerable about of money there. He assured me he could put the glasses in a solution to remove the tint if I didn't like it.
Needless to say, the glasses were worthless for reading in the house! I finally asked other shops about removing the tint and was told it couldn't be done with damaging the transitions lens. I want back to Eyemaster and was basically told the same thing but they said they would try. After about an house they asked me to come back in a couple of hours. Finally a man came out and said it was all he could do. He had been soaking the lens ina solution of Dawn dish detergent and water! Excuse me, but I could have done that at home. The transitions lenses are ruined. Some of the tint is gone, but the lens won't lighten inside.
I am wearing three year old glasses right now and feel Eyemaster owes me a pair of glasses. I talked to three different people at the store and was told different things by all three. Same thing about my husbands glasses. He finally just gave up on trying to get his right.
I hope to hear from you soon, because I really don't won't to have to go back to that store, but this isn't right. I appreciate your help.
In my reading of these comments, It is sad to admit this, but for the most part each one is true. Seriously...
My last 3 pairs of glasses came from this Eyemasters at Lakeline Mall in Austin, TX. Two of the frames with flex frames have broken at the same place-the nose bridge-without cause & in a fairly short timeframe. The frames which broke were really comfortable & lightweight & while I will not buy another pair of those frames, that is not the issue. The issue is that the eyeglass frame is broken & I want to buy a new pair of glasses at my expense. My prescription, which they have on found & is on file, is more than 2 years old. Even though I have no problem with my lenses/ prescription, Eyemasters will not sell/ make a new pair of glasses for me unless I pay to have a new eye exam. Eyemasters is forcing me to pay for an eye exam which I do not want and which I feel is totally unnecessary.
I'VE BEEN BUYING GLASSES FROM EYEMASTERS FOR ABOUT 10 YEARS. I'VE HAD SOM PROBLEMS IN THE PAST BUT THE PROBLEMS HAVE ALWAYS BEEN WORKED OUT. NOT THIS TIME. ON 05/21/09 I WENT IN TO GET GLASSES. I PICKED OUT FRAMES AND LENSES TOTAL COST WAS $329.00. IN 10 DAYS I WENT TO PICK UP MY GLASSES. I WORE THEM FOR ABOUT TWO WEEKS BUT I WAS HAVING TROUBLE READING. I WENT BAK TO THE EYE DOCTOR AT EYEMASTERS AND HE SAID I HAD BEEN GIVEN THE WRONG SCRIPT AND HE CHAGED THE BIFOCALS TO HELP ME READ. TOOK THE NEW SCRIPT TO EYEMASTERS THEY AGREED TO REMAKE THE LENSES FOR FREE ACCORDING TO THEIR POLICY. IN A FEW WEEKS I WENT IN TO PICK UP MY NEW GLASSES AND THE LENSES WERE SCRATCHED. THE CLERK TOLD ME THEY WOULD REMAKE THE BAD LENSE. IN TWO WEEKS I WENT BACK TO HAVE THE NEW LENSE INSTALLED. I WAS TOLD THEIR LENSE CUTTING MACHINE WAS GOING TO BE DOWN FOR A COUPLE OF DAYS BUT THAT THEY WOULD CALL ME WHEN THE GLASSES WERE READY. YESTERDAY ON 07/22/09 I WAS CALLED SAYING MY GLASSES WERE READY. I WENT TO PICK THEM UP THE BIFOCALS WERE NOT STRIGHT ACROSS. AND WHILE FURTHER EXAMINING THE GLASSES I NOTICED THAT THE LENSES WERE STILL SCRATCHED. I WAS REALL UPSET BUT KEEP MY COOL AND CALMLY ASKED FOR A REFUND. I GUESS THEY WERE TIRED OF ME BECAUSE THEY REFUNDED MY MONEY QUICKLY WITHOUT HESITATION AND DIDN'T ASK TO LET THEM FIX THE PROBLEM. THEY HAVE LOST A CUSTOMER OF 10 YEARS THAT HAS THREE FAMILY MEMBERS WHO ALSO WERE GLASSES.
Purchased two pair of glasses on 3/19/2009 in the amount of 224.00.
by June 1st one paid had formed a gooy substance on the nose pad and not being able to clean the lens because of smeary goo. I switched to second pair and they did the same thing in less than three weeks. I called Texas because I was home in Il. 1400 miles away and they sent me some nose pieces that wouldn't work and a bottle of lens cleaner that wouldn't clean to goo off. I then took them to Memphis, Tn. while when on vacation and ask that my money be returned for a substandard product they flatly refused because they only give a thirty day return policy, and accused me of using some chemical agent to them while I did not do. I told them it was on my nose all the time. They also told me that if anything was to be done I would have to contact South Texas in which I did by phone. After talking to South Texas the store manager reminded me of the 30 day store policy again and said he would check with his supervisor and that call has never been returned. How can you go through two pair of glasses in three months if they are not defective in some way.
Mardin E. Betty
EyeMasters - www.eyemasters.com
On [protected] went to eyemasters for eye exam and new glasses. Took two hours to make them and when I went to try them on I told them something was wrong with them. That when I looked at a piece of paper the paper looked like it was short on top and longer on bottom. They said everything was ok I just had to get used to wearing them. I went back on 07-21-2007 and told them the same thing they did there little adjustment told me to go home and that I just needed to get used to them. I had my family and friends try them on they see the same thing I see so on 10-21-2007 I went back again. I told them I whated new lenses made they checked them said they were fine. I told them to look in them and they would see what I was seeing they would not told me my warranty was out and it would cost me to make the new lenses. I live 100 miles from Independence Center. I then asked for my money back and they would not give to me. Can someone help me with this problem I cant afford new glasses.