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The good, the bad, and the ugly - discover what customers are saying about Palmetto State Armory

Welcome to our customer reviews and complaints page for Palmetto State Armory. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Palmetto State Armory.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Palmetto State Armory's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Palmetto State Armory, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Palmetto State Armory. Your feedback is an important part of our community and will help others make informed decisions.

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4:41 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Very Simple, this is the sec weapon purchased from PSA, and I am happy with the weapon and the purchase. No complaints about the weapons, but i think someone mistakenly forgot to put or insure all the products bought was in the box? After checking with the LLC that received the weapon (West St Auto New Boston Texas) where it was received, they ensured me...

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3:53 pm EDT
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Palmetto State Armory Purchase of a rifle from palmetto state armory

Purchased an AK-D rifle from PSA. Have been having trouble dealing with the technicians at your company. Filed complaint first time all the tech was concerned about was he thought my rifle was not compliant with New Jersey law. It is buy the way. Called again person on the phone said file another complaint. But it wouldn’t take my email so I had to use my wife’s email. Second tech asked me for my address and the serial number of the rife . Then no other contact. I sent pictures showing that the rifle is very inaccurate. I showed targets distances and type of ammo used. I would like to get this rifle fixed , I paid over a thousand dollars for it and is useless to me.

Claimed loss: Can’t use rifle

Desired outcome: Have PSA fix rifle

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11:05 am EDT
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Palmetto State Armory Online Order

I ordered a Colt 4 inch Anaconda on 08/07/23 and I never received an order confirmation or order number. I have tried the virtual teller and the chat line which are are no help as you can not talk to anyone or send a chat without the order number. These conversations are supposed to be recorded. Also I tried the listed email that is no longer monitored anymore and sends you to the same chat and virtual teller ad above. The store front folks say they can’t help either. How can I get my order number to cancel this order as I am very frustrated with not being able to get any information on my order.

Desired outcome: Order canceled and credit card refunded

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3:32 pm EDT
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Palmetto State Armory Shippinng to an FFL in a state I do not reside in

I live in a very remote area of Virginia. in the past I have used an FFL in West Virginia which is close to my residence. Now for some reason a new policy is in place placing my order on hold because PSA can not longer ship to a FFL which is different than my residential state. There are no full time FFL's in my are within driving distances.

I have been forced to select an FFL that is not a full time business and has questionable ethics.

Not happy about dealing with situation PSA has placed me in.

Desired outcome: Allow legal firearm transfers to legal FFL's no matter which local state they fall in..

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6:44 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Date of incident: June 17, 2023. My family had a very bad experience with this business. My husband was well taken care of by the associate who helped us select the weapon we wanted to buy. We had great customer service up until it came down to the background check. Before I go any further please understand that both my husband and I work for the state...

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9:41 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi I'm reaching out to y'all this evening because I didn't have such a good experience today at the palmetto State armory on woodruff road I had a gift card that my grandmother gave me at $200 on it I've had it for a few years I'm not sure how long but I checked it before I went in today and it still had 200 on it I went to get a pair of shoes hey dudes and...

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12:00 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed an order for ammunition and received a much more expensive order of upper and lower builds for a rifle, with the correct invoice in the box. Being honest, I called the company and returned, with the expectation that my correct order would be sent. As a reward for my honesty, when I really would have loved to keep the incorrect order, I didn't...

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