I signed up for 3 year Home Warranty contract last November.
I submitted a fan repair request via online form, since I could not get hold of them over the phone.
I did not hear back till a month later via e-mail that they were no longer operating in my area and will refund the premium due to me.
It has been 10 follow-up e-mails I have set since then and they have not responded to anyone of those.
they owe me over $1000 in premium charged for remaining period.
Is there any recourse to such scam??
The below e-mail to Nationwide Home Warranty is fairly self explanatory. I am faced with the potential of having to replace an AC unit and this is what I found when filing my claim yesterday;
I sent you an e-mail early this morning filing a claim with no response at all. When I called in the customer service rep advised that you no longer were servicing this area and you were cancelling my policy and sending me a prorated refund of $63. I asked when this was started and the response was May 18, 2010. I asked when they planned on notifing the contract holders as myself and he responded that they sent out e-mails but realized people might have old e-mail addresses and did not receive them. I advised that I was one of those that was not notified.
The contract specifically stipulates " This contract shall be non-cancelable by Nationwide, except for the following reason: Upon mutual agreement of Nationwide and the contract holder(Roy and Donna Dodd)". We have not and do not agree to cancel this contract without at least a 60 day notice of which we do not have.
We are sitting here with a non working air conditioner in 90+ degree tempatures and since you refuse to service the contract (N100876) Nationwide awarded to us on July 30, 2009 we are forced to secure our own air-conditioning contractor to repair or replace this system to its proper working order. Please understand that we will expect Nationwide to re-imburse us for any out of pocket cost (less $60 deductible) to repair or replace this air-condition system back to its normal working order and any other issues that might come up through the normal period of this agreed contract through 7/30/10.
You have until 1:00PM EDT today to service this contract and place my claim with a contractor to repair my unit today or I will be forced to execute as mentioned above. You must confirm to me by this time.
They are committing insurance fraud.
I purchased 1 year policy from them for $325 in Nov 2009 and have contacted them several times via email, fax and phone and have not received any type of response as outlined in my contract.
I then looked up the address they have on their website www.nationwidehomewarranty.com and found it listed as 100 Church St in NY, NY on the 8th floor. I went there and was told that company is not located there but in Brooklyn at 2711 Coney Island Ave 2nd floor Brooklyn, NY 11235. The company also goes by the name MOAF Corp. They had another home warranty scam business several years ago called Champion. The owners of the company are : Abraham Faham and Morris Lincer.
Several days after going to address of 100 Church St and more than 5 days after I filed a claim for an Air conditioner repair a woman named Christina Brown called me and said that they are no longer offering service in my area and that my refund of my policy will be prorated. I informed her that it is unacceptable to pick and choose which claims you satisfy. I informed her that had they informed me prior to my claim filing I would have purchased home warranty coverage from another company. I am now out the $325 premium I paid for insurance and an additional $650 for the A/C repairs that were legally covered under the policy.
These insurance companies always want to collect money and never pay when they are legally required to do so. They are in breach of contract and committing insurance fraud.
I have submitted complaints to the BBB, the NY AG and the FBI(IC3 unit). They must be held accountable monetarily and criminally.
PLEASE CALL/EMAIL: GET MEDIA COVERAGE FOR SCAM NATIONWIDE HOME WARRANTY
I made contact, please call/email to add support to our issues.
RE: Nationwide Home Warranty Ongoing Scam
Media Contact: Jim Donovan
Jim Donovan Consumer Reporter
KYW-TV (CBS 3) 1555 Hamilton St
Philadelphia, PA [protected]
FYI They now have been required to put their physical address on their website as well as local number.For those of us who want them sured or prosecuted here is their address. Funny they are closed on Sunday! So dont have a plumbing problem on the weekends! Hours of Operation: Mon-Fri 10am-5pm EST Sat 11am-5pm EST Sunday Closed Nationwide Home Warranty 100 Church St. 8th floor New York, NY 10007 Phone: [protected] Fax: [protected] Email: [protected]@nationwidehomewarranty.com
They do not provide the service they say . I repeat they are taking money and not providing anything. They do not call back.. Customer service inputs lies into their records . I suggest all conversations be monitored and put on you tube . They are blatent .Dont take my word for it, try to call them as a contractor or even a new customer . Same line .. how come . They live off of renewals and internet applications. They auto renew without permission. They lie.
Claim process was a nightmare. I was on hold for over an hour finally hung up called back and pressed 1 for...
Got the Nationwide Home Warranty to cover our Furnace, A/C and Waterheater. Furnace broke. Called for a technician, who came out right away. Didn't hear anything, so when I called the technician, I was told that Nationwide wouldn't cover the replacement because of rust and corrosion. The technician apparently told them that the problem has been existing for 4 years. He looked at the furnace for 10 minutes, didn't ask any questions and he knows that there was a problem for 4 years???? We had maintenance done on our furnace every year and they never found a problem. Called Nationwide and they wouldn't even look at the maintenance records. What a rip off! Cancelled by contract immediately and plan to file a complaint with the BBB. Now we have to come up with the money for a new furnace.
This is my 3rd bad experience (Garbage Disposer issue) with Nationwide Home Warranty company. To give a context, I was lured to sign up for 2 years contract and so far it has been nothing but disappointment with this Bogus Firm. They collected a huge some of money for 2 year contract and so far I have tried to call them 3 times for simple repair. Everytime it was a disappointment after disappointment.
In the latest round of scam, I was asked to fax the contract and I did it promptly. Then I got an email stating that it was assigned to a plumbing firm where I live and I was asked to contact them to schedule an appt. When I call that firm they tried to get the work order from Nationwide and totally gave up because even the service companies are being cheated. I spoke to that firm and they shared a very similiar experience stating that nationwide Home Warranty is a bogus company and cheating numerous families in United States. BTW, they would send an email for a claim to use their state of art online system, Trust me it has never worked and it is TOTALLY BOGUS!!!. And in the email itself they would have blank for their password, which is ano brainer that it will not work.
I am waiting for some government/legal authority to initiate an action against such a company that has the main motto of cheating Americans by swindling their hard-earned money under the name of contract and providing NO SERVICE AT ALL Absolutely. I hope that day would come soon for a legal action.
Does anyone know where Mutual Home Mortgage (Nationwide Home Warranty) is incorporated?
I already have the 100 Church St. Address in NY, but I am trying to find their base of operations.
Any help would be greatly appreciated.
I submitted a claim for a refidgerator/Freezer. After 5 days, they finally sent someone out. Their technician said we needed a new compressor. They attempted to call NWH many times, where they would be put on hold and then hung up on.
Finally I was able to reach them and they denied our claim as they said it was a built-in unit and those were not covered. I asked to speak to someone about it, and they said I could only email as they don't talk to customers. I sent them my contract which has no such exclusions, and of course they never have responded.
In addition, they billed my AMEX 45 days before the policy was up for an automatic renewal. I called them immediately, and their billing department told me they would return my call within 24 hours, as I did not wish to renew.
I have disputed the charge with AMEX, and they are working on it.
If you're looking for a home warranty contract, DO NOT use Nationwide Home Warranty. The business they operate fraudulently advertises to resolve claims quickly and easily, a total scam. They deny all claims over $100, based upon their request for maintenance records. If you have been vicitimized by this company please submit complaints to:
1. The Better Business Bureau (in your home state and in New York),
2. The New York Attorney General,
3. The Federal Trade Commission, and
4. The Department of Real Estate (in your home state)
3 months after buying my house our HVAC stopped working. They sent someone to fix it if the problem was under $100, but when they learned it would cost much more to replace my compressor, they requested maintenance records. I provided them with the receipts for furnace filter, testament that I cleaned the system out with a vacuum homse attachment when I replaced the filters, and a copy of the home inspection showing that the HVAC system was well maintained and in proper working order when the house was purchased only 3 months prior.
My problem is that I can not provide them with the maintenance records belonging to the previous owner because we have no way to contact them.
I repeat, if you have been victimized, please submit complaints to the Better Business Bureau (in your home state and in New York), the New York Attorney General, the Federal Trade Commission, and the Department of Real Estate (in your home state).
Company indicates in its terms and conditions that all components of pool heaters are covered under their supplemental property. They dispatched their choice of contractors who reported back to them that the gas valve inside the heater had failed. They randomly said they do not cover gas valves. I asked them how they could randomly pick a component inside the pool heater to not cover when their terms and conditions says all components of the heating system. This company is contantly a struggle to do business with and every contractor that I have spoken to indicates they are the worst of all home warranty companies for standing behind their policy. Buyer beware!
We were duped by these folks, and are fighting them! We bought a home warranty, and were reassured all would be covered. The A/C unit went out, we called, they sent a repairman, then refused the coverage, saying that it was pre-existing! Duh! They knew that when they sold us "coverage". Then, they said we could have it covered if we coughed up 4 years of maintenence reports. We bought the coverage because we didn't know the history of the unit, or anything else in the place we bought! They knew this when they gleefully took our money!
Unethical, Unprofessional, Deceptive, and Unreliable! Avoid them, but if it's too late, there are things that can be done!
Don't get angry, get TACTICAL!
File with the BBB in NY, File with the NY Atty. General's office, and with the State they committed the unethical business practice in!
Here are some helpful links for those of you wanting to do something about their ways!
If someone stole the amount of money you paid for your policy right out of your wallet, you'd call the cops!
Here are our online "cops"! ACT NOW!
BBB in NY: https://odr.bbb.org/odrweb/public/getstarted.aspx?siteID=24
NY ATTY General's office: http://www.oag.state.ny.us/bureaus/consumer_frauds/filing_a_consumer_complaint.html
They opted to refund our premium instead of make good on their policy. Still waiting on the 'check in the mail' (10 Days)...
In February, 2017, I filed a claim to repair a refrigerator. I was told by the technician who they assigned...
Ntionwide Home Warranty decided to go ahead and just charge our credit card to renew our contract, although the contract stated otherwise (only if we paid month to month could they renew). When my husband called to inquire as to why this happened, the customer service rep was very rude and stated that in the contract they were allowed to do that. To his husband had to talk over her and read the contract to her and told her where he was reading from. At that point, she finally looked something up and stopped arguing with him. Then she told him he had to call back because no one from billing was there.
My husband called several other times and spoke with the billing department and was told over and over that it would be refunded within 7-14 days, and then the last couple times within 48 hours. It has been over a month since the first promise to refund our money. We have actually had to contact our credit card company and tell them of the fraudulent charges, and are trying to have this resolved by going through them. We will never trust them again!
I have read many other complaints of this same type of thing.
I enrolled Nationwide Home Warranty on January 7, 2009. The sale person told me that I could cancel my contract within 30 days without penalty. However, I found that many people complained their service after I searched internet. I immediately made a call to cancel my enrollment. One customer service representative told me that it took 5-7 business days for the cancellation. I made a call again on January 14. This time one customer service representative told me they needed a written notice and asked me to send an email to [protected]@nationwidehomewarranty.com. I sent three emails on January 14, 20 and 22. I also sent a fax on 1/20/2009. A few days later, I called Nationwide Home Warranty again and was told that they never received my emails and just received my fax and would need a few days to process the cancellation. I did wait until January 28. This time I talked with a supervisor, Michael Peterson, of billing department. He told me I never cancelled my service contract. I need to fax him a written notice and emphasized I was aware that $15 cancellation fee would be charged to me. I told him that the salesperson told me that there was no penalty within 30 days. He said if I did not followed his order, I could not get my money back. I had no other choice but followed his word and sent hom a fax on 1/28/2009. No refund received. I called again on 2/4/2009. Michael Peterson told me that it was $50 not $15 would be charged to me in I cancelled my contract. I am required to send another fax and was told that I could get refund in 3-5 days. I faxed him again on 2/4/2009. No any refund. I called on 2/9/2009, spoke to Chris T, the assistant of Michael Peterson. He said he immediately refund me and I would see the refund next morning. I have not seen the refund next day and waited until 2/11/09. I called again and spoke to Mr. Peterson and he told me I should receive my refund at the end of the week. Of course nothing happened as expected. I had to call again on Monday 2/16/09. I spoke to Chris T. He told me that I would received on Tuesday. I told him that he said a week ago that I would receive my refund but did not receive and how I knew this time I would receive. He said the would send me a confirm email, which he did. Eventually I received $339.99-50=$289.99.Better than nothing. I filled complaints to BBB and Attorney Generals of Maryland and New York.
If anyone, beside myself, has had problems getting Nationwide Home Warranty to pay/settle claims on things covered under your contract, it's worth while in contacting the following to register complaints against them. The more complaints they get, the better. They are the least professional group I have ever dealt with and are dishonest in their practices.
New York State Department of Insurance: [protected]
address to send complaint: CSB
New York State Insurance Dept.
25 Beaver St.
New York, NY 10004
In your complaint, list your name, Policy #, copies of any and all documentation and if you have names of people you talked to, time of call, etc... include in complaint.
New York State Attorney General: (Consumer Fraud Dept)
You need to request a written complaint form to be sent to you.
File a complaint with the State Attorney Generals Office in the State you purchased the policy. You can obtain this information on the internet.
Better Business Bureau of Metropolitan New York
Web address: http://www.newyork.bbb.org
There will be a link to fill out a complaint about a business.
This all takes time, but the more dissatisfied customers report their fradulent practices, the better.
I am disgusted with the way I have been treated. I purchased Nationwide's Full Protection Plan only to...
I purchased their home warranty with an additional option for a second refrigerator. I opened a claim with them over a month ago to repair this refrigerator. I was finally able to get someone to come out by threatening to cancel my warranty. The technician evaluated the refrigerator and found that the condenser was bad. At that point you have to call in and have the claim approved. My claim was denied because I couldn't provide any maintenance records. I asked what maintenance records would be required for a four year old refrigerator and I wasn't given a clear answer (probably since there isn't one). So not only am out the full cost of this repair I also had to pay the technician the $60 deductible. Save your money and much more importantly your time and never do business with this company.
This company is a total scam. Run from this company. The told me my charge would be $250 but charged my credit card $400. They denied every claim because first they said I needed to show I maintained the appliance. When I showed them the records, they told me they don't cover appliances that had repairs previously. People there are VERY rude and no one tells you anything. I never received a bill, a contract, nothing. They took my money and they are a scam. I filed charges with the state attorney. It is very easy to do and I suggest you do the same. Perhaps we can get a class action going.