On September 6, 2008, my wife and I entered into a contract with My Contractor.com to have our backyard...
We picked out Mycontractor.com from San Jose's Tapestry Art Festival based on all the glory services that they provide such as free design with software and estimate, flexible schedule, and no payment until satisfied etc. They sent a man named Kevin Kawley to our house. He spent 3 hrs talking about what the company can do, taking measurements, and showing off his company's reputation. What disappointed us is that the "Software" they use to design is "PEN & PAPER". The guy said he doesn't know why people at the show said there's software b/c they don't have it. And then when we went on to the work schedule, he said no way that they'll work around the client's schedule. They work 8am-4pm and that's it. If we can't accommodate that, go get a handyman. Continue on to payment, only the last 10% of the project that will be paid upon job completion, not the whole project cost. He promised to get back to us with an estimate in 2 days...NEVER HEARD FROM THE GUY. We called him and he said he did send it but he can send it again. We believed him...waited and waited a few more days... he disappeared. A couple days later, someone else from Mycontractor.com called and said Kevin Kawley got fired and apologized blah blah blah. They said Kevin never passed along all the measurements so they would have to come to our house again in order to give an estimate. I told my husband to forget it since they're flaky. They kept calling and calling us all week, begging for a 2nd chance. My husband felt bad and agreed to give them another chance. We purposed came home early on Fri to wait for them, guess what, NO CALL NO SHOW. They don't have business with us yet and they're already this bad. Not in a million years that we would go with this company.
There are several issues I have dealt with when it comes to this company. First, they over charge but will pressure you when they arrive at your house for that free estimate. Secondly After I finally got the slimeball who came out for my estimate out of my house I discovered that this person happened to have a criminal record that consisted of felonies revolving around drugs and violent crimes. I also discovered that this sales person was not even on the mycontractor license. This really got me heated! Now that I have done work with a reputable company... this mycontractor.com keeps calling me several times a week! If I can give one word of advice... STAY AWAY FROM THIS COMPANY!!! and do a little research on the people that are associated with it!! To have a guy like that in my home... around my children still makes me angry! I trusted this guy to be in my home... and I trusted this company to insure the safety of my family... FAT CHANCE they did!
Manager was verbally abusive on many occasions. Payment for services I made to company were not made to me as promised.