I have had several issues with this pharmacy:
1) My Mom had a prescription benefit card that lowered the cost of her med from $150 to $10 and another to lower a different med from $75 to $5. This is HUGE because my mom is on a fixed income. Her insurance company FORCED her to go through this pharmacy and they WILL NOT honor the prescription benefit card for the medications.
2) A med was cancelled from her list and they won't remove it (even though it still had 1 more refill) they refilled the med and charged her $75 fee. They would NOT return it and forced her to pay it.
3) Other times I have placed an order on line, payed the bill online, had the confirmation number and they would not refill because they were "waiting for payment, " but no one called or emailed to that effect. This caused her to have to go through the local pharmacy for a temporary supply of medications (that her insurance company would not cover) because Medco couldn't get the order processed in under two weeks. That "issue" that they caused costed my mom over $200.
Any time I have called they are very RUDE and not willing to help. I hate having to deal with this company - my mom is forced to deal with them (although not for long, we are switching insurance companies (thank GOD) and won't have to deal with them again! I would STRONGLY recommend that you NOT USE Medco Pharmacy for ANY of your NEEDS - they not only charge you more, but their fiasco's end up costing you additional unplanned money.
I called Medco to price a prescription; was told by a rep in the Phillippines that my Dr. could call in the script, order 3 -10ml bottles of the eyedrops and my cost would be $80. That I done, I received 1 bottle and a bill for $80. Called Medco, talked with a rep in the Phillippines with a limited knowledge of English (couldn't understand her): I insisted on talking with a supervisor. Gregory said the drops were susposed to last 50 days so a 3 month supply was not allowed. Unopened, I was going to return the package. Was told that they would destroy it and I would still owe $80.
This prescription can be filled at any local drugstore; my cost would be $40. My Dr. attempted to revise my prescription but it was entered as a new order for 4 bottles. I got on line and seen that NEW order and a note that they would be sending my next order of another prescription (out of date). I called again; was told they could send the old outdated medicationwould just call my Dr. I need to have a blood test before it is refilled. While on the phone I requested my scripts be cancelled. I followed that call with a call to both drs', telling them NOT to authorize any medications through Medco. I don't want anything to do with such an underhanded, unethical company.
It does no good to call customer service when they screw up by sending wrong medication, overcharge your account, be rude over phone. Let say the *** with going through hoops to get correct information I say lets start a class action suit against Medco. If you have been wronged by MEDCO and are interested in starting a law suit please contact me by e-mail. [protected]@hotmail.com ! Any if anyone out there has the names of the investors please send the. Also for Medco Prescription Corporation go to www.medco.com search through the corporation for different departments and bombard them with your complaints...I Did.
Received a prescription from Medco was written for 45 grams or one bottle of medicine. They substituted the prescription for another medicine that was 10 times the price of my old medicine and sent me 6 bottles of it. Based on how I use the medicine this would be enough for over 4 years. Called their customer service and they SUCK, the doctors office called them as well and could not get anywhere. This company has no customer service skills and I will never fill a prescription with them again. Possibly the worst customer service experience I have ever had!
In an attempt to save money, I recently transferred two prescriptions to mail order through Medco. The website told me that mail order is for a 90-day supply, so I was quite peeved when I received them today and it was only a one month supply. Thinking it was just a mistake, I remained calm at first and called customer service. When the agent told me that it was because my doctor had only approved a one month supply, (which at the Target pharmacy, I have 5 months left on both prescriptions) I asked why I was told that the order was approved. She said, "Well, your doctor did approve it, but he only approved it for one month." I didn't even know that mail order for prescriptions was even an option for a one month supply, and if I had known, why the hell would I want to pay more than double what I normally pay for the same amount of pills?! I should have been given the option of whether I wanted to still fill my order knowing I was being charged for a 3 month supply and only getting one month worth of pills. My motive for switching in the first place was to SAVE money, not to double the cost! The agent pretty much told me I had to deal with it because it wasn't a mistake on the pharmacy's part. However, if I placed an order for a 3 month supply and then was only approved for a one month supply, should I not have been informed that what I ordered was NOT what I was going to get? It sure seems to me that it is the pharmacy's fault for telling me that the order had been approved. Not approved with exceptions. Not approved, but... I was told it was APPROVED, period. The agent was fairly nice about it and tried to deal with me the best she could, but I was (am) extremely pissed off, because this is a scam! DON'T GIVE MEDCO YOUR BUSINESS CAUSE THEY'LL JUST RIP YOU OFF!
I ordered a prescription for Androgel through their mail order pharmacy. Medco is my prescription insurance carrier. My physician filled an order for 3 months renewable 3 more times. The prescription is $50 for the month, but if you go mail order you get 3 months for $100. At least your supposed to. Since the prescription is for 1 pump a day and the pump dispenser holds 60 pumps, it's a two month prescription. They would not send me two pumps to make it 3 months, since two pumps would in fact be four months worth and that is not covered under my policy. They then charged me $100 for a two month prescription rather than giving me the 3 months for $100. They won't give me my money back. I'd like to return the prescription. Since they could not fill the prescription the way the physician wrote it ( for 3 months), they should have given me the option not to fill it. To make matters worse, I was told by their supposed help line that if I filled it at my local pharmacy it would have only been $25 for the month. They make such a fuss about how mail order is supposed to save you money. What a crock of [censored]. When I receive prescriptions which aren't for generics or for non-preferred brands, they make it a point to call and pester me to switch and try to second guess the reason the physician prescribed the medicine in the first place. They're very greedy b*st*rds. Always what's in their best interest never the patient.
I have talked to them 12-15 times faxed them RX from doctors office 3 times talked to a supervisor 3 times at [protected] ext 2958 and I am a diabetic who still cant get hi...