I ordered service for 7-days trial period for 1, 99. Instead of that amount NET-MOV-DLD-COm take 39, 95 EUR plus 54, 20 EUR from my Mastercard credit card. i sent a letter throug their page, but still without reply.
I think it is freud or something. i didn't order anything for almost 100 EURos. It was written that they will charge my card for a full amount 54, 20 eur after 7 days if i do not cancel service.
I sent e-mail that I want to cancel service. What to do?
Slobodan Kadic, Croatia
I signed up for a 7 day trial membership for $1.99. I cancelled 10 minutes after I signed up through a link on the website to cancel membership. 24 hours later the company sent me an email confirming that my account was cancelled. The company advertises that if you cancel during the trial period your account will not be billed further. One week later my checking account is charged $39.95, causing my account to overdraw. I call the company and the representative tells me that this is automatic and he will process the refund and it will be reflected on my checking account in 5 to 10 days. Excuse me? You advertise that if you cancel your membership in the trial period, which is seven days you will not be billed further. You cannot take money out of my checking out and keep it for 5 to 10 days. He then asked why I didn't call them to cancel. Uh...because there was a link on the website that said click here to cancel your membership and when I did it told me it was cancelled and you subsequently sent me a confirmation email telling me it was cancelled. Why would I call you? I then asked to speak to a supervisor and this kid told me that supervisor's were not available. When I insisted he get a supervisor he said I'm sorry we don't do that. Seriously, this all really happened no lie. I wish I could post the entire chat on here. I have never in my life seen business practices like this and this company should be sued and put out of business. Fortunately, my bank assured me that I could file a complaint and I would win against the company because I have the confirmation email. I'm just glad the bank will help you in circumstances like this because this business is fraudulent and it is not the bank's problem. This is why we pay high bank charges folks because the bank has to step in and reverse things like this when business WHO ARE NOT RESPONSIBLE WITH THEIR BILLING PRACTICES MAKE OTHER BUSINESSES PAY FOR THEM!!!
This company has a slew of names, numbers & addresses
Initially I opted to try their "Trial" service for a one time fee of $4.88USD
I made sure to scrutinize the sign up page closely because I did not want to be charged for something I did not agree too. After making sure the checkmark boxes in the additional services offered options were cleared so that I would not be charged I hit accept. Needless to say I was charged an additional $10.XX, the only reason I knew this is because immediately after I hit the sign up I went to my online bank account and saw a charge from them for an amount greater than what I had agreed to. I immediately called their customer service number and requested my account be closed and cancelled right away. The woman who helped me tried her best to get me to continue the service and even tried to sell me additional services which I declined. At the end of the call I had her reiterate for me what had transpired. She said my account was canceled and I would not be getting billed for anything else, I even got a full refund for what I was charged. I hung up thinking all was resolved I even got email transcripts of the reversal of the charges sent to me by them. Now lo and behold I'm missing 49.00 from my checking account and I go to investigate why and I have a random charge of 49.00 from GETMYBILL.NET???? Talk about deceptive practices, I will be calling these people in the morning.
This company offered a pdf editor that does not work. It crashes every time you try to edit a pdf. There was supposed to be a 7 day trial. I canceled the "membership" within 7 minutes. They have only a helpdesk ticket system where you can submit complaints. They hem and haw and won't cancel the account. After numerous back and forth they are going to cancel my account and only charge me $9.95 for processing.
Tight little plan with their pockets in mind -- smells of scam from beginning to end. Beware.