Manta.com reviews and complaints
Unauthorized and incorrect publisher of erroneous information
Manta first became known to me back when I was a business and found some erroneous information about my company (phone number went to another computer repair shop other than my own). Manta claimed that I must sign up to their website to correct the erroneous data myself, so feeling manipulated I did as the manta agent suggested. This was a gimmick though...
Avoid at any cost guys
Misty Number Three Ltd in Jersey England. I was trying to update my address while I was renewing my NYS driver's license. I thought I was still on a Dept of Motor Vehicles site and they were charging me $24.99 for the address change. I had no idea I was on the Misty site or how I ended up there. I realized I was on the wrong DMV site and since I never confirmed the transaction, I thought I was OK. I still thought I was on the DMV site. When I got my bank statement, there was the $24.99 Misty charge + intl fee. VISA denied my claim.
Company Business Name: Manta.com
Country of complaint: United States
Website: manta.com
Wrong web listing
I designed my own web page. People wanting to view my site would find it listed as a beauty supply. This was done by Manta. I could only change it if I signed on to pay them (Manta) A monthly fee. I did do this not knowing, they never corrected the issue. I asked for a refund but was denied. My company is still listed as a beauty supply because they did it. What gives them the right to do this? I even paid them to fix it. If you google us it comes up the right way. Yahoo and Bing come up wrong. Manta said they would fix this.
Company Business Name: Accents by Karen
Country of complaint: United States
Address: 556 Mecca Drive, Billings, Montana
Phone: 406-259-2037
Website: accentsbykaren.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Karen,
On behalf of Manta, I want to apologize for the poor experience you have had. Manta is a free service, but we do offer an optional premium listing, which it looks like you signed up for. As the previous person mentions, when you update your Manta categories it can take some time for the changes to go live in Google, Bing and Yahoo.
I looked up your account information and I'd like to make sure you feel 100% comfortable with your Manta profile, so I will have one of our Viability Coaches get in touch with you today. You can also reach out to us at [protected]. Select option 2 to be connected with a Visibility Coach.
Thanks,
Anna with Manta
Looks like you changed your category to the correct category to me(wedding supplies). I see in google's results list it still says beauty salon, just be patient, it's out of Manta's hands, google needs to recrawl the page. It's not instant, give it time, maybe read about how web crawlers work instead of wasting time filing a complaint on this site.
Total Scam to get my info
I got a bad feeling about MANTA.com, who positions itself as another free online business listing site (like the yellow pages), when after completing my business registration my listing did not appear. There is no way to contact anyone. No way to remove my information from their database. They routinely send me "helpful" emails on how to get my site noticed, i.e. by purchasing advertising. My email inbox also gets something from Manta.com at least once a week asking me to "come back" because I don't bother logging in to this bogus site. I have tried to, for the sole purpose of searching for a way to disassociate myself with them but the site won't even load from my computer any more. Manta.com routes to "js.bizographics, " another dead end. Small Business/New Business owners BEWARE.
Company Business Name: Effortless Mantra- Vedic Meditation
Country of complaint: United States
Address: California
Watch out - I have signed up for listing with 30-day trial and it ended up being a submission. Anyway, after two weeks since I haven't seen any increasing of the traffic on my website from manta, I decided to cancel my submission. Here is the situation: to cancel your submission you have to call. Well... so far I am still calling :) second day, each time it’s about an 1 hour of waiting - and so far nobody has answered me. Honestly after an hour of waiting I am getting tired, in another hand - it starts smelling like a scam.
It seems that all online directories and advertising have some scam linked to them. I wonder if there is any legitimate one where one can join knowing that one will get results and not being taken for a ride.
I have never asked to be listed on Manta.com! The website's information about my business is incorrect and it is impossible to get in touch with anyone to update it. This is a scam website, the information on this site is bogus! This is false advertisement!
I tried to unsubscribe once by calling them and several times by clicking the unsubscribe button in their e-mails that they continue to send to me. And for some reason, they refuse to acknowledge my request ! There's got to be a law against companies forcing themselves on people who do not want to participate, so if this continues to occur, I will absolutely check into this and file a complaint with whomever handles these types of issues.
Hello,
On behalf of Manta, I'm sorry you've experienced frustrations with our website and that you feel like we have mislead you in some way. Our intention is to help small businesses profit, connect and grow through our online community; to that end, we'd like to assist you with the concerns you posted above. Please call our customer service department between 8 a.m. and 5 p.m. ET at [protected], option 1 so we can discuss your concerns.
Thanks,
Anna with Manta
Your information can be removed from Manta by contacting their customer support. here is a link: http://www.manta.com/coms2/page_about_manta_contact
Its actually quite simple and the customer service team was able to quickly help me. As for the site pointing to bizographic, that is not correct. having a background in web design myself I am quite familiar with Bizo as a data provider that many large sites use to target advertising.
Have you tried to contact the customer service department yet to get this resolved?
Scam
Do not list your company on Manta.com! It is scam. Once you list your company they will sell your infomation to telemarketers. Manta.com is calling me almost every day and people who can't speak any english keep asking me to "confirm" my business name. I can't get rid from annoying calls from the number [protected] which belong to Manta.com. My life turned into hell after I submittedf my business on Manta.com.
My advice: Stay away from this directory from hell!
Company Business Name: Manta.com
Country of complaint: United States
Address: Boston, Massachusetts
Website: manta.com
Manta.com scam! They give you misleading information about their 30-day trial. I have signed up for listing with 30-day trial and it ended up being a subscription that you CAN’T really cancel!
Here is the situation: to cancel your subscription you have to call them. This is THE ONLY way to contact them aboucancelon! See the screen shot.
So far I am still calling - for two days already, each time they put you in a waiting call, and so far nobody has answered me. Honestly after couple of hours of waiting I am getting tired. However, for how many hours a normal person should wait to cancel a subscription? 6, 12?!
This is a unique way of SCAMMING because theoretically they give you an option to opt-out, but in the reality - nobody ever answers the phone.
This way of scamming must be prosecuted!
TRIED TO CANCEL BUT FOR A WEEK NO ONE WILL ANSWER THE PHONE...THEY WON'T ACCEPT E-MAILS...DO NOT SIGN UP WITH THESE SCAMS
DO NOT TRUST MANTA. They are a RIP OFF site. We requested 3 times to be removed from their monthly fees and they ignored it. We finally caught it on the 4th month and raised holy hell and they removed us. In the months that we were involved with them...NOT ONE TINY LITTLE BUSINESS LEAD. SCAM SCAM SCAM SCAM.
Yes, and the pop-up window to call them is what you see when you click it.
We had our company profile mislinked within a few days. To a company not located in the US. Yet showing our address - but in a different country (as if that even makes sense). No way to re-claim profile and no way to really resolve on our end. And it takes them a day or more to respond. We're less than 10 people (so far) and we respond faster.
David@iholdinf.com
Hi Lihvoy, I would be more than happy to assist you however, I need some additional information. Please feel free to contact me back.