Lemonsquad reviews and complaints
Pre purchase inspection
We had a 1970 Buick Electra inspected in IL in March. The vehicle was meant to go to Switzerland, if in good condition.
The technician delayed the PPI several times and when it finally happened, the report stated "minor surface rust" on underbody, "frame good".
Vehicle was bought and transported to Switzerland, put on a lift and thoroughly inspected. Outcome: rust holes in underbody/floor pans, frame rusted out, body mount supports rusted out, tank heavyly corroded.
The vehicle would not have been bought and exported for thousands and thousands of dollars if rust in frame would have been reported.
Lemonsquad doesn´t disclose their email address and the contact pages doesn´t work. They make it extremely hard to get in touch with them.
Country of complaint: Germany
Desired outcome: Refund of PPI fee, participation on costs for transportation and repairs.
Update: Three weeks after complaining to Lemonsquad and several reminders later not a single line from them. --> Customer service at it´s best!
Car inspection
I contracted with Lemonsquad to inspect a car I intended to buy. I paid the $254 fee online, and the company scheduled the appointment and sent a representative. This inspector provided a report saying the car had no major defects and only some flaws like paint scratches.
I then took the car to the state safety inspection station and it failed because the windshield was cracked and a tail light was burned out.
I called Lemonsquad several times, and emailed them, and they did not respond.
Country of complaint: United States
Website: lemonsquad.com
Desired outcome: A refund of the $254.
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