I had bought one Pulsar 200 from Khivraj Motors Indira Nagar Branch, Bangalore . After some time I had given my Bike for servicing . During my second Bike servicing ; I had asked them to resolve some issues with the Bike ; First one fuse is getting off very frequently and Petrol indicator was not showing the indication properly but to my surprise they had not done the servicing properly and above all both my issues are still there even after the completion of servicing. When I raised a query in regards with above; they had made a pathetic excuse about the overload of work in the Workshop. But without finishing the Proper work they didn't forget to charge 300 Rupees for the work which was not being done. Apart from that customer service was very bad. No one in the work place was responding well and they were targeting others for the work to be done. It was really bad and really horrible experience.
The supervisor is having very unconcerned attitude about the work and needs of the customers and most of the time he would not like to listen to the customers and he is very good in making excuses. I again went to the workshop just two days back in regards with the new issue with my bike about the Disappearance of Digital display but the Supervisor again made a stupid excuse about the workload and advised me to leave the bike for the whole one day.
It was just a 15 Min job but they do not want to take any initiative to resolve customer's issues. I would like to suggest Khivraj Motors to improve the quality of customer service otherwise close your servicing centers so that customers should be saved from getting into the trap of poor quality service and can look for better alternatives.
I had booked a maruti swift vxi petrol on [protected] to khivraj motors pvt ltd 623 mount road chennai 600006 ph [protected] sale executive mr hema prakash cell no [protected]. Before booking the car we had gone to five showroom and after four day discussing with all showroom we had booked the car.
1) When they booked the car they told vehicle will be delivered with in 15 to 20 day.
2) After discussing three day there executive had finally given cash 25000/rs as discount with return statement.
3) We had made cash 25000 rs advances to book the car no 23936/[protected] and allotment no 1404-s-10334.
4) After 20 days i.e 3-5-07 we are waiting to take deliver of car we had received letter from khivraj that it will take 15 to 20 more day to delivery the car.
5) After more 25 day i.e 28-5-07 they had alloted the car and pay pal amt. we discussed for loan from icici bank and we made the formality completely
6) When we booked that time is rate is 467000/on road now they say to pay 471441/on road i.e 4441 extra which is acceptable
7) Now there executive say we will give only 5000 rs only discount at the time of booking they told 25000 rs cash discount
8) How many times we want to suffer first we want to spend five days for booking, then long two month of waiting, now how many days we have to wait.
9) We had made complaint to chennai regional offices of maruti to there executive mr vivek ph. We had made 20 calls to catch vivek after 5 hours still no action was taken