Ivory White Teeth Whitening reviews and complaints
Charging me $81.69 for tril
I ordered a free trial of whitening gel on 1/4/12 and it was shipped 1/6/12. I received it on 1/16/12.
On 1/18/12 they charged me $81.69 and today when I called to tell them they said my "trial" period was up. I insisted on some kind of refund so they agreed to $45.00.
I am paying $45.00 for a trial which was only supposed to cost me the shipping.
They do not care how long it took to get here.
I would appreciate if you would try to get the balance of $36.69 back for me.
Thank-you
Jill F. Sandford
86 Wallace St.,
Acton, Ontario.
L7J 2E9
Canada
[protected]
L7J 2E9
Company Business Name: Ivory White
Country of complaint: Canada
Address: 86 Wallace Street, Acton, Ontario
Phone: 519-929-9460
free trial scam
Ivory White is a 'free trial' scam. They claim to offer a 'free trial' for which you pay just $1.03. As soon as you agee to this and give them your credit card number, the only way out of losing nearly $80 is to immediately cancel your card and order a new one, as well as report Ivory White to your bank or credit union as a fraud.
Ivory White will send you 'Free Trial' in the same package as a 30-day supply. The day after your $1.03 charge appears, they will charge an additional $3.67, hoping you don't notice. You now have 15 days to return the 30-day supply, at your expense, before they charge you another $78.41. You have 7 days to cancel, at which time they will try to get you to pay an additional $19.99 to 'keep' your 30-day supply. Otherwise, they give you an RMA and the 15 day return-at-your-own-expense ultimatum. They claim it takes up to 72 hours to 'process' a return, so you actually have 12 days. Some have reported that, even if you return the product, they will either deny receipt or claim it was damaged in shipment and charge you anyway.
The truth is that you have no obligation to return a product you did not request. They send the 30-day supply in the same package as the 'free trial'; you have not completed the trial yet! The 30-day supply is yours to do with as you please. My recommendation is to immediately report them to the Boulder BBB on-line, as well as the IC3 internet crime website. More importantly, immediately cancel your credit card number and order a replacement card with a different number. If you report the fraudulent charges to your bank, they may refund the charges to your account. This is what I did. I allowed the $1.03 charge to stand, reported the $3.67 as a fraudulent charge and got a refund, sent a threatening letter to Ivory White, and have reported them to anyone who will listen. I canceled my card before they could fraudulently charge me the other $78.41. Oh, and most importantly- I threw their lousy product, including the 'free trial', in the trash.
Company Business Name: Ivory White
Country of complaint: United States
Address: Boulder, Colorado
Website: ivorywhite.com
nothing but a scam
chargeing my debit card and takeing money that i did not agree to
i ordered the ivory white free trial and they just took out money out of my account without permission it was a scam but did not know it at the time.My name is Garland Peoples.
Company Business Name: ivory white
Country of complaint: United States
Address: Alabama
The complaint has been investigated and resolved to the customer’s satisfaction.
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stole 78.41 from me
Free trail ordered on March 1, 2017 paid shipping of $4.87 for free trail.
Canceled order online was sent shipping back info, sent back unopened box, paid for shipping $ 2.26, on March 25, 2017
THE RECEIVED THE PACKAGE ON MARCH 28, 2017
On April 1, 2017 was charged $ 78.41 for the unopened box that they received.
I called and they told me that they received it on the 28th and that it was late AND WAS SUPPOSED TO BE RETURNED ON THE 25TH, I didn't follow the rules so too bad your out $85.54 and we are not giving you a refund, we will send you the product back is all they wanted to do. Really upset that this company is in business and can steal from people. Who can I report them too, can I call the boulder police and file a report? PLEASE HELP ME!
Company Business Name: Ivory White
Country of complaint: United States
Address: Boulder, Colorado
Phone: 800 964-4593
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered the trial system of Ivory White teeth whitening . They are one of the sponsors of Publisher's Clearinghouse website. I thought that I was getting only the trial system, when I received the package it contained both the trial packet and the regular packet! I thought that a little odd but I thought I would send them both back if I didn't Like them. I received the packet on the 24th of April. I thought that I had 8 days from the time I received it to call and cancel. on the 28th of April they had already taken the money out of my account. I called and they said no it was 8 days from the time I ordered. I haven't even tried the stuff yet. I told them I would send the product back but they told me it didn't matter they would not refund my money! I just don't want anyone else to get taken like I did. Make sure you read the fine print! $78.41 is a lot of money for me and I am sure it is to a lot of people!
I signed up for the scam with Ivorywhite knowing that I had to cancel within 10 days. Two days after I placed my order a representative FROM IVORYWHITE CALLED ME to confirm my order and to try to "up-sell" me on other products. I told the representative that I wanted 3 things:
1) I wanted to cancel any further obligations associated with the free offer.
2) I was not interested in order any other product or service from them, and
3) I wanted to be place on their "DO NOT CALL" list.
The representative said "Thank you sir, I will be happy to take care of that for you, is there anything else I can help you with". I said "no thank you" and the conversation was ended.
Eight days later I was charged $78 on my debit card.
When I called to complain and have the money refunded they told me that the rules say that I must call THEM rather than cancelling with someone from their company who called me.
It became very clear that the call to me was for the purpose of getting me to cancel with them so that I wouldn't then call in again to cancel.
So for those who say, always read the fine print, I say, you can read the fine print and cancel with their representative, but if they are INTENTIONALLY setting you up for a scam they will get you anyway.
My bank is reversing the charges.
By the way "Everbright Smiles" is running the exact same scam.
File a complaint with the FTC https://www.ftccomplaintassistant.gov/
File a complaint with the better business bureau (kinda worthless, but at least you get a hit on their favoribility rating).
And contact your bank and become adamant that they reverse this charge as you returned the product. Its worth a shot.
The police will politely decline to do anything as you only have a complaint against an online entity and they dont't have the resources to deal with it.
You may resign yourself to just writing this money off if your bank won't step in and remove it.
Trial offer, product returned, account still charged
I signed up for the free trial with Ivory White. They sent me the trial product and a box of the complete product. I emailed a cancellation request to them and stated that I was returning their product and did not want my account charged for that or any future shipments. I got an automated reply that I'd hear back from them in 1 day. I didn't hear anything a day later, so I sent another email to them requesting no charges to my account and to cancel, even forwarded a copy of the first email I sent.
Then 3-4 days later, I finally got a confirmation that my account was cancelled and I would not be billed for the shipment. The product was returned in time, and I later called to verify they received my return. The representative answered and they received it at the warehouse, but without an RMA number, my refund could not be processed. The confirmation email they sent did not state anything about an RMA number and I couldnt find it on their website. I argued with her, and even talked with the supervisor. They kept saying their was nothing that could be done about me getting my money back.
Company Business Name: Ivory White
Country of complaint: United States
Address: 6205 Lookout Rd, Boulder, Colorado
Phone: 1-303-997-1338
Website: ivorywhite.com
I totally agree with the comments of other consumers. One gets tempted for a free trial and they request Bank Card details for postage charges which is under £1 or Usd 1.00. Then they charge you repeatedly without your knowledge and it is difficult to request a refund from the Bank when you have a debit card instead of a credit card. Have returned the products with original packaging including the RMA no given to us after the complain. Still, the money is NOT refunded. Fortunately the Bank has stopped future transactions and they over hundreds of Sterling Pounds.
I am concerned about as to how companies of similar nature thrive as the scams are ongoing for more than 7 years. If the regulating authorities are vigilant, they could have stopped marketing their products which are unsafe, causing toxic or allergy which are harmful to the public so that everyone will be aware of Health & Safety issues of the products.
Would really appreciate if the Governing bodies & Regulatory authorities take notice of the comments of the consumers to create a health environment for the public.
i WAS GOING TO TRY PRODUCT AND NEVER RECEIVED IT AND WAS CHARGED FOR THE PRODUCT FROM MY DEBIT CARD, i NEED THIS MONEY7
I agree that this is a shameful scam and is designed to hoodwink the unsuspecting. Here in the UK we would have recourse to get our money back. Unfortunately the supposedly "Free Trial" is designed to "con" the applicant.
I have absolutely no chance of getting my money back and I have no doubt that this company will continue to rip off people. They have absolutely no shame and, I regret to say they give America and American Companies a very bad name. The government should take steps and legislate to stop this sort of thing. I have informed my card company of this scam and they will be sure to inform other potential customers so at least others will hopefully be made aware.
I have put this down to bitter experience and have to live with it and move on. Boy does it make me mad though!
People really need to read the terms and conditions, it tells you you get a 30 day supply and a "trial" obviously you can open the trial portion they only want the 30 day supply back. free trial is just that, it is not a sample. and since they are a very well organized company, they do ship asap so the customer gets the majority of the trial period to actually try and use the trial size portion. Geez people. Don't put your credit card info out there if you can have the common sense to read the damn terms and conditions.
THIS IS A COMPLETE SCAM, AND BOY AM I PISSED OFF. Don't even bother to speak to the supervise she was no help and they are all in it together. I just ran across a advertisement saying that i had to complete 2 out of the 25 offers so I choose Ivory white thinking maybe this will work and its free for the first time all I have to do is pay for the S&H fee (or so the advertisement said... ) WRONG! it says all you will pay is $2. for a free trail just be sure to cancel before your 8 day trial period is up. but this is where they get you. Say you call them the same day to make sure you don't get charged the full amount, they will still charge you $2 or depending on who you talk to they will lie and say they can since its a new order and needs time to process into their system (lair!) so i told her ill call back tomorrow. So first thing i do when I woke up is get online to get the 1-800 number and called (be prepared to wait) and as soon as i spoke to the "supervisor" she tells me it is too late its all ready been shipped to the US..?!?! so for her to cancel my account she could do that but I would still be billed $20 to keep their product which I told her "then no I don't want it, take it back" she tells me she can't and that all I can do is when it arrives is take it to the post office and return it (UNUSED or OPEN/DAMAGED) but I will have to pay out of my own pocket to ship it back which will be close to 10- 20 dollars anyway and then I will get my moneys back. But after reading many other reviews and clams they will just say it got beat up in the mail and still have to charge you THE $20. SO EITHER WAY THEY ARE NOT GIVING YOUR MONEY BACK. Oh and to top it all off it doesn't even work. They know the costumer isn't going to read the terms and conditions right away or before we order, and how can we if we or on a 3rd party website advertising their product with a "free trial offer" .. What they are doing there is WRONG!
I got suckered into a free trial on 05/01/11. I did not receive my package until 05/05/11. I was charged $78 on 05/09/11 - I called and canceled that same day. I was told "too bad, it's outside the 8 day trial period." Apparently the trial period starts the day you order, despite when it is received. I was offered a $45 courtesy refund, or I can send it back for a $60 refund. I am sending it back and am wondering if there is anything else I can do about this...
Hello All, Just recently got scammed as well. When I called Ivory White after getting charged for something I did not buy, they told me to write a letter to Brian Lint.. Well I'll do you one better.
This is a legitimate higher- up. Convertis owns Ivory White. Call Him. Demand to be heard!
Brian Lint
Consumer Affairs
Customer Service - Fulfillment Manager
Phone: 303.997.1366
brian@convertismarketing.com
Good Luck! They stole your money. Get it back!
I sent for a free trial of Ivory White for a $1.00 shipping charge. On my next credit card invoice, I see an additional charge of $78.41 from Ivory White. I questioned the additional charge and was told that if I did not cancel my account within 8 days I would be charged the full amount of the trial sample. I am 75 years of age and I never heard that you had to cancel a trial sample or you would be charged the full amount of the product. Eight days from the time you ordered the trial is certainly not sufficient time to judge the product. This company is definitely out to scam the public and I would do anything to try to put this company out of business.
I don't understand how people could call company crooks when their terms are stated clearly when you place your order. I my self am a Happy SMART Consumer, who reads everything I am getting into when I put my personal credit card information on the computer. I mean, it's only common sense. I have tried Ivory White and found it to be a great product, and when knowing what your getting into, it clearly states its a week trial. I guess when people see free they immediately dont bother to actually read the terms they agree to, and it clearly says free trial - I guess people don't know what a "trial" really means. - but anyways Ivory is a good product and it does work if youre willing to be asmart comsumer and read the terms of the offer before putting your personal information online!
Both Ivorywhite and Everbright are scams. I signed up for the $1 trial kit from both of them but ended up paying almost $300 for the 2 suppose be the sample kits and was not able get any refund because they said I didn't read the cancellation policy.
How did you get them to refund some money back? I keep insisting and they keep refusing.