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This company uses stated that did not uncheck that I wanted coverage with them when applying for a grant program. However I didn't even know who they were until they charged the account. I advised the customer service rep Samatha that I did not even select submit on the credit card for the grant program. If I wasn't charged for the grant program how could I be charged for this. I also informed them that I don't even know what services they offer. She could not tell what they offered only that it was none refundeable. I told her that I would need to speak with someone else and that this card was reported stolen but she did not care. Her only repose is that it was none refundable.
Company Business Name: Identity Vault
Country of complaint: United States
Address: PO BOX 22100 EAST 26 AVENUE, Colorado
Phone: 8664514292
I also reported it to the BBB make sure you file a compliant. They didn't even have the company in their database. www.denver.bbb.org
The complaint has been investigated and resolved to the customer’s satisfaction.
I just had an amount show up on my account I also did not authorize and was hung up on by one rep and talked to in circles by the second one. They said tell me it is nonrefundable and that I signed up for it when I bought something else and even though I had canceled that product the same day I purchased it because I didn't call them separately (I didn't even know I was supposed to) my charges are nonrefundable. I will be reporting this to VISA as a fraudulent charge. This is a MAJOR SCAM. I did get the address to mail a complaint to - Sarend Services, Ltd. P.O. Box 22100, East 26th Ave., Aurora, CO 80019. Be really careful!
I have experienced the same - the customer call service is quite immune to responding - NONREFUNDABLE and I am authorized to handle your situation - no one of authority..
Tried to submit a BBB report - again not listed
THIS is a SCAM/FRAUD -- wouldn't be surprised if the operation is being runned from a jail cell.
I plan to write to the above address to see if they will refund me my money. I, too, was signed up for identity vault without my permission. I had purchased another product, not that one. They charged me twice before I noticed. thanks, lanell