Hp IndiaNo receipt of gift!

R
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I have purchased one hp aio psc1410 and one hp lj 1022 printers and then as per the instructions received in e-mail from hp, have duly submitted the signed and stamped with two d/d of rs. 250/- ea to ms gurnaaz kaur, hp redemption cell, integrated solutions pvt ltd, Nehru place new Delhi but it has been more than 3 weeks and neither i have received any confirmation nor any correspondence from them...

Responses

  • Am
    Aman Gupta Nov 12, 2006
    This comment was posted by
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    Ya, i am fully convinced with the foresaid complaint. I have also purchased the hp 1020 lj printer from hp dealer. Firstly i got redemtion cell code, than also the draft of rs.250 in the name of the gurnazz kaur, c/o hp redemption cell,integrated solutions pvt ltd, nehru place, new delhi. More than four weeks have been elapsed but there is not any response or neither any gift as per the offer given by the company along with the gift was given yet. This totally cheating with the indian and the responsible person should be strictlly penalised and dam hard.
    Aman gupta

    0 Votes
  • Ud
    Udai Pratap Singh Dec 05, 2006
    This comment was posted by
    a verified customer
    Verified customer

    Sub:Reminder for complaint of Non Receipt of Gift as promised by the Hewelett Packard Co.

    I had purchased a HP Pavillion dv5118TX Laptop from M/s Aashnik Incorporated, F52, National Plaza, R.C. Dutt Road, Alkapuri , Baroda vide Invoice No. INC/R/0040 dated 8.05.2006.

    The details of the Laptop are as follows :
    S/N : CND6130L8D
    P/N : EV89PA#ACJ
    After making a complaint to Complaints Board the Hewlett Packard Co. offered Ipod and the data card instead of my Gift iPAQ 6515 for which I registered with redemption code MXXM240PAG.

    It is sad to inform you that I failed to receive both the alternative gift as promised. Instead
    I received only IPOD on 16.09.2006 after atleast a dozen of reminders.
    Now It is sad to inform you that I have not received the data card till date despite more than 6 months have passed since the purchase.The details of correspondance is given below for ready reference.
    Dear Sir, We request you to kindly provide the serial number of the notebook so that we can close the same at the earliest. Please feel free for any further clarifications. Regards Priyanka Sent: Thursday, November 02, 2006 8:51 PM
    This reply is in respect of non receipt of the data card as promised by you. The same old
    story is repeating of Non delivery despite promise. I hope I dont have to write to you any
    further. You will take this reminder very seriously. I had registered, but kindly inform me the procedure for obtaining the E-coupon. I do not have the E-coupon.I have not received the Data Card as promised yet. Date: Wed, 18 Oct 2006 19:04:20

    Appreciate if you would forward the E-Coupon, in case the matter is unresolved. Gauri Sethi Sunday, October 01, 2006 7:54 AM
    I have not received yet the data card, this is for your information
    Thanks for confirming receipt of the Ipod.
    Kindly also confirm if you have registered for the Datacard at the HP Promotions Website. Hoping for an eraly reply. Best regards, Gauri Saturday, September 16, 2006 6:52 AM
    Dear Gauri,
    This is to inform you that I have received the Ipod yesterday as per your offer. I would like to thank you for the same as this was possible because of your intervention.Regards Udai

    However, in our consistent efforts to ensure customer satisfaction, we are willing to offer
    you a Datacard against payment of the activation charges. Also we are glad to offer an Ipod absolutely Free of Cost, as a goodwill gesture. Kindly confirm your acceptance on the above to enable us resolve the issue amicably and at the earliest. Thanks & Regards, Gauri 16.09.2006
    Udai Pratap Singh
    [email protected]

    0 Votes
  • Ma
    Major Vikram Paneri Mar 27, 2007
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    Verified customer

    I had purchased a laptop on 31st december, and was told regarding a free bluetooth headset (zebra). However i was not told by the dealer in gerrn park hp show room, from where i bought the lap top that i will have to apply separately to get the free headset.

    I made the bankdraft of rs 300 and sent it to ms gurnaz kaur, hp redemption cell, nehru place, new delhi after i had registered my laptop as told to do so on the hp site.

    Its been more than 2 months but till now i haven't got the headset or any reply as to why i have not been sent the stuff.

    0 Votes
  • Mr
    Mrs. Jacquelyn Isbach Jun 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have ( 2weeks old) HP Photosmart C3100 All-in One Series... I have phoned 1-800-474-6836... case 734-050-0300 three times for the same problem. This has taken up at least 3hours on the phone, numerous hours going around this problem, waste of approximately 100 sheets of paper - and problem is not solved!!!

    Do you care about this ?

    HP has, in my opinion, entered the ranks of - we sold it and we no longer care... shame on you !

    Sincerely... Jacquelyn Isbach

    PS. I bought many of products of this company prior to this - so I have the right to be disgusted.

    0 Votes
  • Ra
    Raman Aggarwal Jun 20, 2007
    This comment was posted by
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    Verified customer

    I would like to comment that Hp printers are truly big cheaters or i should use some other words to describe the roughs. I'd purchased printer last year on 30th Aug. Resumption code is HF6L2G1JUB. No one pics the phone and if some one pics than the answer will receive the gift in one week. After that they stop attending your phone. Although I send them a legal notice But still no action is taken. I would like to comment that HP cheat their loyal customers. And I would never use their products in my life again.

    0 Votes
  • Sa
    Sandip Kothari Aug 03, 2007
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    Verified customer

    I have bought hp pavilion laptop from hyper city, mumbai on 06/07/07. since then, i was facing a problem with it. whenever i used to shutdown this new laptop, it used to auto start. I visited the santacruz service centre 5 times.

    The staff at the service centre is totally irresponsible & negligent towards the complaints. I have spoken to Chanchal Banerjee, Smita, Vidhya, Rajshree, Sudha, Kaushal..!!! Each time, a new person comes up from the staff & I had to explain the entire history. There is ZERO co-ordination within the staff. My laptop is with them since a week now. When I visited the service centre, it was under the warranty period & thus I have requested them to provide me with a DOA so that I can have a fresh piece.

    Nothing seems to be working from hp side. This has caused a great amount of mental harassment & business loss. This scenario calls for a serious action. I have been trying to reach to hp escalation department but no body attends calls there. I can give you a series of talks & delays that I have faced during this period.

    Whatever I have been through in this period is enough to put any company's reputation at stake in today's market scenario. Atleast no customer should feel regret after buying any companies products for the first time..!!!

    0 Votes
  • Ra
    ramesh kothiyal Aug 22, 2007
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    Verified customer

    Yes I also agree with you all because this also happen with me I buy HP laserjet1020 printer from hp dealer. Firstly i got redemption cell code, than also the draft of rs.250 in the name of the gurnazz kaur, c/o hp redemption cell, integrated solutions pvt ltd, nehru place, new delhi. 10 month have been elapsed but there is not any response or neither any gift as per the offer given by the company along with the gift was given yet. When I connect with company they reply me your address is changed/some time stock is unavailable so we are Unable to send U gift (note-they are replying from near about one year. This totally cheating with the indian and the responsible person should be strictly penalized and dam hard.

    0 Votes
  • Su
    Susanta Kumar Swain Sep 18, 2007
    This comment was posted by
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    Verified customer

    I purchased my Hp presario v 3335 lapton on 30-Jun-07 and I registered it on the hp site to get the free gifts i.e. one hp webcam, one calling card and one headphone by sending 300 rupees DD. The gift should be delivered within 6-8 weeks. But this is the 12th week running, but I have not received anything. I have talked to Hp redemtion customer care executive on the 2nd or 3rd week of August, their executive assured me to deliver my gifts within 30th August. But still I am waiting for. Is hp redemtion is making fraud with the people?

    0 Votes
  • Ra
    Ramesh Sep 19, 2007
    This comment was posted by
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    Verified customer

    We have a HP Laser jet 1022 Printer and the S.No:CNBJ59W22X ( It’s under warranty)
    In this printer We have some problem(If we are taking 10 to 15 pages printout some burning smell with smoke is coming) for that problem We have locked the call.

    Comp No is :8002487091 customer care asked to visit nearby service centre.
    We have visited

    Valuepoint IT services
    66 4th cross kaveri layout tavarekeri main road
    (opp oracle Lexington – kormangala )
    Bangalore 560 029 India

    The service center people checked our printer and said that they have taken around 100 pages (for that 100 pages they used our cartridge) , then they have returned back to us saying that they are not facing such kind of problem.

    But We are facing same problem again.

    As we can’t use the same defective printer, it’s your duty to replace the printer immediately as it under WARRANTY.

    Awaiting for your immediate response.

    0 Votes
  • Br
    Bridgette Ambrose Sep 24, 2007
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    I order something and promise that it would be here in 1-3 Days still waiting, they did not even ship it out . Yet I was promised that I would hav eit. I am so disappointed in hewlett-packed

    0 Votes
  • Ra
    ramesh kothiyal Sep 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This time I get my gift Unall of thanks.

    0 Votes
  • Sh
    Shakuntala Chakrabarti Oct 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I bought my Compaq Presario notebook 10 months back... I was promised to get a 1 GB pen drive. But till date HP didn't even bothered to reply to the mails I sent them requesting for the update. Phone banking is horrible. No one ever picks up the line. I'm very frustrated with HP and have recommended all my colleagues who all are software engineers to never ever go for their products. HP is pathetic to deal with. HP should at least have the courtesy to return the demand draft amount!

    0 Votes
  • Sr
    sreeranga Oct 23, 2007
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    Hey I could not find any customer care number in India or Bangalore, I do not understand why these people do not give their CC no if they are very confident regarding their products?

    0 Votes
  • Ra
    ramesh kothiyal Oct 29, 2007
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    After making a complaint to Complaints Board the Hewlett Packard Co. send me my gift now I am happy this time I am thankful to this site.

    0 Votes
  • Jo
    joseph Nov 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Please help me to find the back cover or the panel of the HP I PAQ 6515 mobile panel!

    0 Votes
  • Mi
    MICHAEL W. MCLELLAN Nov 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I PURCHASED A NEW HP COMPUTER @ A FRYS STORE IN LASVEGAS NV. SENT IN ALL REQUESTED SALE SLIPS PROOF OF PURCHASE DOCUMENTS TWICE AND AM REFUSED THE ADVERTISED $50.00 REBATE . THIS IS DEFINITELY THE LAST PURCHASE I WILL MAKE WITH H.P THE REBATE ADVERTISEMENT TURNED OUT TO BE NOTHING BUT A SCAM!

    0 Votes
  • Ma
    MAYANK JAIN Nov 23, 2007
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    i've purchased a hp pavilion 2519 tu laptop . i've also sent dd of 500/- for receiving ipod before 4 months.
    but i haven't received the ipod till noe ven though i've got confirmation e-mail from them. pls help me in getting that gift from them

    0 Votes
  • Pa
    parth sarawag Nov 23, 2007
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    i have not get my free gifts after 3 months.i have no any customer care no.

    0 Votes
  • Dr
    drsanthosh kumar m.n Dec 06, 2007
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    I TOO HAD THE BITTER EXPERIANCE; Ihad bought HP presario note book .six months after the screen had complaint, which was not set right even after 30 days.

    0 Votes
  • Ya
    Yaagneshwaran.G Jan 02, 2008
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    Verified customer

    this is with reference to the laptop bought in the mnth of november...


    address:45/6,kargil mansion,
    munusamy st,
    venkatesh nagar,
    virugambakkam,chennai-60 092

    my redemption code: X9Z4LKHM71

    we have been promised a TV tuner package if we sent original barcode product serial no. sticker and DD of Rs.600. Accordingly we have sent by courier the same on 14nov2007. As on date we dint get any response...

    kindly i request to look into it and take actions

    0 Votes
  • Sh
    Shibasish Nandi Jan 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have a gas connection in bangalore. I have not booked gas for three months. Last time i had booked gas in the month of october. but some one is issuing gas by using my consumer no in every month. That is a problem for me. Can you tell me how I block that culprit for issuing the gas. Gas conection is Shibasish Nandi. Please help me.
    gas agency address given below.
    #150/1 & 2
    Hosur Road
    Koramangala
    Bangalore - 560034
    Landmark: Near Check Post
    Phone: 080-25532053

    0 Votes
  • An
    Anil Sharma Jan 28, 2008
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    Verified customer

    Sue HP here :

    http://www.consumercomplaints.in/complaints/hp-compaq-nx6120-c28796.html

    The consumer court is looking into it. We should all support the customer whos taken them to court, i’m doing my bit!

    0 Votes
  • De
    devesh agrawal Mar 11, 2008
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    Verified customer

    i have a laser printer of hp 3030 series. 3 in 1 . i am very said that if any problem comes in my printer than its repair and parts are not available in your stocks. or if available than it is very much costly which is not affordable by every person. and i want the list of hp printer service centres of delhi so that i will discuss them my problem from your representative about my problem.
    so please send me the service centres address and telephone numbers. so that i solute my problem.

    0 Votes
  • Pa
    Pankaj Chhabra Mar 29, 2008
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    Verified customer

    Hello Mr Doraisamy,
    I would like to know if you have purchased a laptop from your own company and it never worked for more than 20 days at a stretch before going to the repairs. how would you feel?
    Well thats true literally without any exaggeration because in past one year of purchase the laptop has gone for hardware repair 11 times not to mention the DOA which happened the very next day of purchase of this laptop which is mentioned on my sales receipt and I do retain the documentation for filing the complaint in consumer court. and before I get all my sleeves up and get after you with all my resources I though I should let you know so you might wanna refund me my money or at-least show me a little courtesy of replacing it something that works. I am sorry to sound so sarcastic but as you may understand laptop is still a luxury to many indian homes and I think I have been robbed of the 42000 bucks which I spent on this lemon...
    so below is some number stuff you may need just in case you have some intention of doing something about it. because i will not leave this thing and accept it as my fate and i will pursue this to the very end untill i get either a compensation by judiciary or a replacement or refund by you.

    Sincerely,
    Pankaj Chhabra
    cso number 2215844783

    model number : v6000
    S/N cns7073pkh

    previous complaint number : CCHSAP135573

    0 Votes
  • Sh
    Shomit Singh Apr 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Sir,
    I had bought an HP pavillion DV6226TX about 10 months ago.

    My laptop was heating a lot and the infrared remote control had also stopped working.
    I went to the HP service centre in Safdarjung Enclave, Delhi on 26th March 2008 and got my laptop checked.
    My job id is T803/N200.

    I was worried about the heating problem but still the service person did not agree that the laptop was heating. I asked him to clean up the laptop and assemble it again.
    I was told to come after 3-4 days as spare parts took 3-4 days of shipping.
    The remote was replaced but when I cheked the machine my bluetooth had stopped functioning. I reported the problem to the person there.
    I was told that the motherboard needs to be replaced. I handed over the machine again and since them I am calling the service centre everyday and I get teh same reply that the spare parts have not come yet.

    Its been 14 days since I gave my laptop for repairs. I need to fly to Mumbai on 10th morning. What will I do if dont get the laptop till then.

    I suggest the service centres should stock some frequently required spareparts. Also If a spare part is not available, the machine should be returned to the customer and he should be informed when the part comes. so that he can continue to work on the computer while he waits for the part.
    Also, servicemen should be more trained so that they do not damage parts which were working properly before the machine came to them.

    Thanks

    0 Votes
  • Sa
    Saumitra Baranwal May 28, 2008
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    Verified customer

    Dear Sir,
    I logged a complain of Mouse That Complain no . is 2600803290 on date 06/05/08.pls help me

    0 Votes
  • Bh
    bharat Jun 18, 2008
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    a verified customer
    Verified customer

    Dear Sir/Madam
    my complaind id - 2601388013 aganist printer m 5025 mfp
    we had purchased the printer on 10-6-2008, the printer was not working on arrival, as a principle the company needs to replace it in the first place, then your engineer comes and changes the formatter, we agreed to get it changed trusting that the printer won’t have any problem and being a genuine customer. After working for 1 day now printer is giving fuser problem, your engineer has come and says fuser needs to be replaced, please note we are not going to get any part change or replaced, we need a replacement printer. And of you cannot give it please put it in writing.if today printer not replaced you tommorow. i am purchasing new printer panasonic.And not accept hp printer.IT is last warning my site.

    0 Votes
  • Sh
    Shailesh J Barde Aug 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I haven't got the any reply on the HP redemption even after sending Cheque of Rs.500/-.Also the cust.care for gift is fake as nobody is picking the phone.Is there a way by which we can sue HP on this fake promotions?

    0 Votes
  • Ka
    Karthik Aug 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    After several complaints and followups, HP redemption cell wrote to me on 28th July mentioning that the gift will be delivered earliest by 16th Aug. But it seems 16th Aug 08 has not come for them.

    Karthik
    ___________________________________________________________________________
    Dear customer,

    SID - 462404

    Redemption code - U6Q862B97H

    We would like to inform you that the claim documents has reached us on 16/Jun/2008 and it is approved for the gift of Digital Wireless Music Receiver. The due date of delivery of the gift is 16/Aug/2008.

    Please feel free to write to us for any further clarification.

    HP Redemptions

    S O L U T I O N S | D I G I T A S

    1st Floor, A - 2, Okhla Phase 1 | New Delhi - 110020 | India

    Office: +( 91) 11 41306700 | Email: [email protected]

    0 Votes
  • Ma
    MADHU NAIR Sep 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am using HP’s Pavillion 5000 notebook from the past two years. Since the battery was not providing a good backup, I decided to replace the old battery.
    I approached one of HP’s authorized service centres at Ernakulam in Kerala. The name and address of the centre are as follows:
    Nortech Infonet Pvtltd,
    Nortech House, Arakkakadavu road,
    Edapally road, cochin-682024
    When I bought the laptop, I asked them to provide the warranty card of the newly replaced battery. Since I am working in Calicut, they told me that it would be couriered to me shortly.
    A week has gone and I have received only the retail invoice of the material purchased from their shop. When contacted, they refused to provide me the warranty card of the battery purchased from their centre. Instead, they used contemptuous words against me and asked me not to disturb them for the warranty card.
    The retail invoice Number is: INV-2/30001325
    Invoice Date: 25/09/08
    Order date: 20/09/08
    Price mentioned : Rs5982/only

    Customer getting a bad service as well as being abused by the company to whom the customer is giving business is a shame on a company like HP.
    So, I request you to kindly send to me the said papers.
    If the warranty papers of the battery are not sent to me in a week’s time, then I will not hesitate to move to court against HP and its service centre.A wrist watch bought for a mere Rs700 will have its warranty papers along with it .

    Regards,
    Madhu.nair

    0 Votes
  • Ja
    jai shanker prasad Sep 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have also suffered. Inspite of comleting all the formalities, followed by an e-mail sent to HP, I have been deprived of having a free telephone set as envisaged in the terms of purchase of hp photosmart printer 4100 series.

    Thereafter, I left sending reminder.

    J. S. Prasad, Retd. Professor and Head, LNMU
    Perofessors' Colony, Hanumanganj
    Mishratola
    Darbhanga 846004
    India

    0 Votes
  • Di
    Dinesh Oct 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have purchase a deskjet all in one printer which is model f2235. I have cartirage tri colour (22 no.) problems. The tri colour cartirage ink is dry when I open the packet but black cartirage is ok.

    So, I want to replace of my tri colour cartirage.

    HP 22 No.
    Cartirage No.- C9352g
    Cartirage Exp.Date 17-06-2010

    Thanking you,

    0 Votes
  • Sh
    shikhar ganjoo Oct 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my redemption has been alloted way back in July 08 and Rs 500 cheque has been debited. not received any gift

    0 Votes
  • Ro
    Romesh Sapra Oct 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    An HP printer - HP OJ PRO L 7580, serial no. MY824631JX was bought from AXIS Computech & Peripheral, Lajpat nagar, new Delhi, India on 19th April'08.

    "Carepaq" for the above printer was opted for on 24th Sept'08 after paying Rs.3, 350/-.

    Due to some printing fault - Regular complaints are being made for the last almost one month. We were sold the so called "Carepaq" with a promise that the complaint will be looked after faster.

    On the pretext of False promises - HP is loosing its credibility through their so called -After Sales Support associates.

    I will be forced to take a legal action, in case the "Promises made on behalf of HP are not taken care of.

    The complaints were made to :
    Mr. Ronak- AXIS Computech & Peripheral
    G 28 Second Floor, Lajpat Nagar II, New Delhi 110024. Tel. 011 29811083, 29833398, Mobile - 9311837304.


    Romesh Sapra

    0 Votes
  • Ut
    UTPAL PAL Nov 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir

    We have purchased HP Pavillion Notebook dv51106AX on dated 08.10.08 and as per scheme you have to issue us a KODAK EASY SHARE C813 CAMERA. We have already submitted the following documents as mentioned below:-

    1. One cheque of State Bank of Hyderabad bearing no.915090 dated 10.10.2008 of Rs.990.00
    2. S.No.- CNF8341NHY(Original)
    3. Invoice no.CLNP-1008-203(Photocopy)
    4. Redemption Code no.-3334BLKARF (Registration dated 10.10.2008)

    Till date I have not received any reply from your side and the number given by you 011-41306700 is unattended

    Please reply me ASAP or contact me at phone no. 09899091133.

    Thanks & Regards

    UTPAL PAL

    0 Votes
  • Ga
    Gaurav Ashish Nov 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear sir,

    My ComplaintID is 2603886460. I have logged the complaint on 4th Nov'08. I have nx6120 Laptop. It's Motherboard has to be changed. My warranty Period expires on 19 december'08. I have called so many times Digitek e-Services for the problem. But they are saying we will send engineer today or tomarrow. They are keep on suspending my problem. I have lot of work to do. Please resolve my problem. It's URGENT. I am from Delhi

    0 Votes
  • Ra
    rajkumar Nov 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have hp compaq 6270s lapy . dim display problem was created after 10 days of bring. I went to hp service centre. they told me that your lcd screen wiil be change and screen are not available in hp stock from 25 days.

    0 Votes
  • Ra
    Ranjan Kumar Nov 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Sir,
    It is very unfortunate that a company of your repute is misleading the customer with false information. Below is the waranty report of my product copiied from your official website. It is very much active and live.

    Due to your misleading information i suffered tremendous mental torture and finiancial losses. I request you to solve my problem at the eariest. I will make sure that I will exercise all my consumer right laid down by Govt. of United States Of America And Govt. Of Republic Of India.

    You are personally responsible for my irrepairable losses. I am sending the copy of your irresponsible mail in black and white to the top H-P authorities in U.S. and India.



    Regards

    Ranjan Kumar

    13/14 Shiv Ganga

    New Choudhary Tola

    Patna - 800006, Bihar, India

    Ph-+919431887499



    Result 1 of 1


    Serial Number CNF75111GO
    Product Number KC412UA
    Product Description HP Pavilion dv6775us NB PC ALL
    Date of Warranty Check 22 Nov 2008

    --------------------------------------------------------------------------------

    Warranty Type Base Warranty

    Wty: HP HW Maintenance Offsite Support
    Status Active
    Start Date 27 Dec 2007
    End Date 24 Feb 2009
    Service Level Std Office Hrs Std Office Days, Standard Parts Logistics, Standard Material Handling, Global Coverage, Std Office Hrs Std Office Days, HP Ships to Customer Site, No Usage Limitation, Pickup by HP, 5 Business Days Turn-Around
    Deliverables Offsite Support & Materials
    Hardware Problem Diagnosis


    Wty: HP Support for Initial Setup
    Status Active
    Start Date 27 Dec 2007
    End Date 24 Feb 2009
    Service Level NextAvail TechResource Remote, Std Office Hrs Std Office Days, Unlimited Named Callers, 2 Hr Remote Response
    Deliverables Initial Setup Assistance





    --------------------------------------------------------------------------------
    From: [email protected]
    To: [email protected]
    Subject: RE: Email Support <<#1258626#>>
    Date: Thu, 20 Nov 2008 14:40:58 +0530

    D/Sir,
    I bought this ( Hp Pavilio dv-6775us) from M/s.FAR'S ELECTRONICS, Store #23, Houston; 10241 North freeway I-45 (U.S.A.), Customer # 32080321 on Jan.-01-2008.
    I don't understand how it is become out of warranty! How customer will come to know about your product serial no. is within warranty period or not at the time of purchasing.
    The warranty should be cover from the date of purchase, so my laptop still within warranty period, so, pls. provide me recovery disk without any extra charges.
    Your kind cooperation will be appreciated.
    Brgds.
    Ranjan Kumar


    ===================================================================================
    > Date: Fri, 14 Nov 2008 05:18:14 +0000
    > Subject: Email Support <<#1258626#>>
    > To: [email protected]
    > From: [email protected]
    >
    > Thank you for contacting Hewlett-Packard.
    >
    >
    >
    > This is in response to your e-mail regarding the .
    >
    >
    >
    > Hello Ranjan,
    >
    > Thank you for contacting Hewlett-Packard’s Solutions Center.
    >
    > This is in response to your e-mail regarding HP Pavilion dv6775us Notebook PC .
    >
    > Firstly, I truly apologize for the delay and regret the inconvenience caused.
    >
    > I understand that you require the recovery disk for the notebook.
    >
    > Ranjan, as per the serial number of the notebook that you have provided the notebook is out of warranty. Due to which am not able to ship you the recovery disk.
    >
    > To avail the recovery disk for the notebook, please get in touch with HP Authorized Service Center in your locality.
    >
    > Please refer the following link to locate the HP Authorized Service Center in your locality.
    >
    > http://216.198.210.216/(S(dwnso4qlykd5poivb2uftz45))/hp/srfr/srfr_search.aspx
    >
    >
    >
    > Once again, I thank you for contacting Hewlett-Packard's Solutions Center.
    >
    >
    > Regards,
    >
    > Rakesh R
    > Technical Support Engineer - PSG Portable
    >
    > "Our aim is to deliver best in class customer service".
    >
    > Do help share feedback or any concerns with my Manager by mailing us at: [email protected]
    >
    >
    >
    >
    >
    > Sincerely,
    >
    > HP Email Support
    >
    >
    >
    > Please include the following identifier in the subject line of all future correspondence relating to this ticket.
    >
    >
    >
    > Incident ID: <1258626>>

    0 Votes
  • Ne
    neeraj s saxena Dec 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i bought 1 no. 27B HP Cartg. Everyday (Black) from your authorised shop "New India Business Machines, 18 B N Road Lal Bagh Lucknow, as per invoice no. NIBM/RETAIL/979 Dtd. 10/9/2008. I have taken only 40 to 45 copy till date this Cartg. are showing problem. we are using this type of cartg. so many times and we have take out 500 to 600 copy of same cartg. previously.I had visited your HP service centre, "INGRAM MICRO INDIA PVT. LTD. 7 WAY LANE ASHOK MARG lUCKNOW, Where Mr. Ashawani Kumar on reception this gentlemen with out taking my complaint reject the said cartage and behave very bad with me.Sir i am your customer since last five years and use almost HP Product this time your product and your service centre man really hurt me. This is my request to look my complaint seriously otherwise i am going to take legal action . thanks

    0 Votes
  • An
    anisha Dec 20, 2008

    i hav hp pavilion laptop i belong to chennai my problm is i want original recovery dvd as my lappl is not able to read any oter language i struggled a lot by roaming across customer care centers i hav waranty to plz seee to solve this

    0 Votes

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