Hard To Find Films Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Hard To Find Filmsnever received

I paid via google wallet for a DVD on June 10th. I waited the 2-3 weeks as stated via the website before contacting seller. Google wallet had update the status to completed on the 3rd week so I asked for an accurate status of the DVD shipment. He didn't reply. Three email attempts later I got some lame excuse as to he's to busy and now sick and apparently receives 100 emails a day (after doing some research its probably 100 requests just like mine) below is the only email he has sent me, which I received exactly a month after my payment was made. After reading this, this guy is a joke. I promptly called my credit card which returned my funds. Do not order from him, he's a scammer. He makes no attempt to ship and only makes excuses. Avoid at all costs.


Sorry that I could not get back to you until today, but in addition to the ongoing computer problems that I've been dealing with as well as the usual, rather large volume of emails that I get on a daily basis (around 20 or more), I was also SLAMMED by some kind of illness this past couple of weeks that left me bed-ridden for most of the time.

In regard to shipping, as we state on the website:

"Due primarily to the extreme volume we deal with (around one hundred orders at any given time), please allow a MINIMUM of 2-4 weeks for delivery. This is an ESTIMATED time frame, NOT an exact time frame as actual delivery is based on how busy we are at the moment."

Right now, we're just massively busy, so delivery is a bit on the longer side of the equation at present.

Also...the GOOGLE shipping status does not always accurately reflect the actual shipping status as that information has to be entered manually, which I'm not always able to do.

If you haven't received this yet, you will soon. Thanks...~ Mark ~ :-)"

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    Hard To Find FilmsDid not receive merchandise

    This company probable doesn't exist, except as a scam website. I waited five weeks to get a DVD and tried to email them. When they finally responded, they said the shipment must have been lost in the mail. Fortunately, I paid Google Pay with American Express so I can recover my money. Don't think you can get that hard to find film from these guys.

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      1 Response
      • Ma
        Marie817338 Dec 08, 2012

        Same thing just happened to me, make sure you report them to Vendio as well. The site should be taken down!

        0 Votes

      Hard To Find FilmsScam con artists

      These guys J.R. Burgos and Mark scammed me out of 30 U.S. dollars as I'm from Australia.
      I ordered Night of the Creeps, they failed to send the DVD, stopped answering my e-mail enquiries, called me a weirdo when I tricked them under a different e-mail account, blocked me again then changed e-mail accounts themself from [protected]@yahoo.com to [protected]@yahoo.com
      I feel cheated and a fool to boot and only one lady is helping me - Lori Rothgreb from Trenton NJ she's at [protected]@newjersey.bbb.org
      She's with fair trading.
      I want my purchase!
      Brett Gaddes

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        8 Responses
        • Pa
          pandoraxsage Jul 31, 2014

          I have not received my dvd order. I've contacted the seller multiple times, with no reply.

          0 Votes
        • Ma
          Mary Hagerty Dec 03, 2012

          I just got my order from them, ya it took a month, but I still got my order. These people are NOT a scam.

          I feel REALLY bad that this is a real company, but they are having their business hurt by one obsessed guy by the name of Brett Gaddes. Look at all the complaints online, they're all started by a guy by the name of Brett Gaddes. Thats sad.

          0 Votes
        • Ja
          Jacob1st Jan 04, 2011
          This comment was posted by
          a verified customer
          Verified customer

          This man named Rick Sarno at rareflixondvd.com is not only seeming to be Scamworthy, I gather that he might be, key words are MIGHT be, helping his other boys that operate this other site in Jersey City, NJ called Shopvendio.comFORWARDSLASHhardtofindfilms, J.R. Burgos, and some guy claiming to be named Mark. Anyway, I personally suggest to stay away period because they ALL have ridiculous amounts of complaints and negative feedback on Google as well as MANY other search engines. The way I see it better safe than sorry. On another note, they seem to trash the mentally ill as a way to defend themselves; which is sad and pathetic!


          1 Votes
        • Ri
          Rick Sarno Dec 17, 2009

          Luke Geddes is a very disturbed man. He purchased several rare films from me without any problems. Then he ordered a film about a mental instituition caled "TITICUT FOLLIES (1966)". I have been selling movies for nearly 20 years and I know all the tricks buyers will use to send back a film they realize they don't want. The movie arrives and there's problems with it. With TITICUT FOLLIES there was magically NO SOUND, picture but no sound? Really, what happened to the other 3-4 titles he purchased: They had sound? Yes, Video and Audio. Now suddenly, TITICUT FOLLIES has no sound. I check my master discs, all are working correctly. He begins sending deranged e-mails (see below). He returns the DVD and it plays fine in 6 different DVD players. I looked him up on Facebook and he had a profile photo of himself clutching a nearly full-size teddy bear, squeezing and hugging it with blood dripping out of his mouth? I have sold movies to Leoonard Maltin, Stephen King, Sam Raimi, Bruce Campbell, Pantera, Red Hot Chili Peppers, et al with zero complaints and no problems. This man needs help, read just one of his e-mails: Wednesday, October 29, 2008 9:21 PM

          From: "Luke Gaddes" <[email protected]>Add sender to ContactsTo: [email protected]

          Hello ### head.

          It was nice of you to upload a virus.

          I don't give a ### eitherway as I use public computers.

          I'm reporting your behaviour.

          You're a clever ###, Sarno.

          I may add your details to public complaints dept too.


          And then this one: Flag this messageRe:Mr. Sarno?Monday, November 3, 2008 7:48 PM
          From: "Luke Gaddes" <[email protected]>Add sender to ContactsTo: [email protected] Sarno?

          Avoid this man like a plague of locusts...

          Listen...I don't know if you believe me, or not...but I wanna apologize for my rude behaviour lately.
          I shouldn't have got personal. I'm sorry.
          I didn't mean what I said yesterday about your folks either.
          I feel lousy for what I said.
          Again sorry.
          I'll leave it at that.
          Don't worry about replying this e-mail.

          Brett Gaddes.
          Sorry sir.

          Search 1000's of available singles in your area at the new Yahoo!7 Dating. Get Started.

          -1 Votes
        • Ha
          Hard to Find Films Nov 20, 2008
          This comment was posted by
          a verified customer
          Verified customer


          First...I find it odd that I wish to contact the people who run this site and I can find NO way to do so here at the site...no 'Contact Us' link button or anything of the kind?!

          This claim is COMPLETELY bogus and I can prove it. There are two complaints on this site about us...the first from 2006, which is legit. I responded to that complaint as soon as I found out about it and to this day still have not heard back from the customer in question.

          This second complaint from Brett in Australia from a couple of months ago is completely bogus and if you do not remove it, we will be forced to take legal action.

          A couple of months ago, I started getting emails from this guy Brett in Australia asking about some movies. His emails started out okay, but then he started emailing as much as 3 and 4 times a day with every email getting weirder and weirder in my opinion.

          I came to the conclusion that he was perhaps mentally disturbed (again...my opinion) and stopped answering his emails as I had NO intention of doing business with someone who I had concerns of that nature about.

          Imagine my surprise when in spite of my discouraging him from buying from us, he sends us a money order! It took me awhile to realize who the money order was from, but after I realized who it was, I mailed his money order back as I definitely did not want to do business with this guy.

          His money order WAS NEVER CASHED and we took no money from this man.

          We have 2 email addresses and he wrote to the other one pretending to be someone else. When I wrote back, he revealed who he really was and at that time, I was completely honest with him and told him that in my opinion, I thought he was strange, did not want to do business with him and had sent his money back to him.

          He went ballistic, totally ignored that I had said we sent his money order back and began a stream of threatening emails (threatening us with bodily harm and worse...which I have kept and given to the authorities) and since that time, he appears to have found this site with the 2 year old complaint and also appears to have added about 3 or so more comments (you'll see that the new comments are all from around the same time) to his own bogus 'complaint' saying that he was 'ripped off' and then adding the additional comments pretending to be other people who agreed with him. He also attempted to pull the 'pretending to be other people' scam on us.

          He made the ridiculous accusation that we had 'changed our email address' when the fact is that we have and had 2 email addresses always. In fact, people can and do still write to us at the one he claims we 'changed'.

          From the counter on the first page of our website, you can see that we've had close to 60, 000 hits on our website. That's a lot. It takes years to get that many. We've had the website for over 5 years now. If we were 'scammers', we would not have lasted even close to that long and would have changed our business name and address repeatedly as 'scammers' do. We have NO intention of changing our name after building up a solid reputation over 5 years as we have.

          In the past 2 years alone I've processed approximately 2000 orders ranging in size from one item up to 50.

          So...in the past 2 years alone we've had 2000 orders and your site has only one legitimate complaint from over 2 years ago, which I've attempted to rectify.

          We don't have any kind of 'feedback' forum for our site, but we have gotten a number of compliments over the years. Here's just a few:

          1. Wanted you to know that the DVD arrived on Friday. We already watched it and it is in surprisingly good condition!! THANK YOU!! - Athena H.

          2. Will be ordering again soon and wish you God speed with your business. That GREAT, CARING personality will take you many, many miles in this mean old world and things usually go well for those who go the extra mile to help someone
          I truly cannot thank you enough...be well!!! Regina B.

          3. wow i got them today they look much better that i expected the quality is really good. thanks rick

          4. ...Anyway, the dvd arrived safe and sound and I couldn't be happier with it. Thanks for all your great communication and thanks for having copies of those OOP films available for the fans. It really has been a pleasure doing business with you.

          All the best to you, too!
          Rachelle K.

          This next one came in last week from a gentleman named Alan B. who ordered 15 titles from us:

          5. Hi Mark,

          I am really enjoying the films! The Monster (Chaney 1925) is an INCREDIBLY clear print! I really enjoy this much more than my old tape. It is more complete also. Thanks Again, Alan B.

          And finally...this one came in just today:

          6. Mark, I recieved this morning Porgy and Bess, thanks, i’m happy with the DVD’s!!! greetings Anneke.

          These are only 6 out of about 50 emails such as this I've received over the last year and a half.

          So...to be precise...the Australian guy sent us a money order when we did NOT want him to. I personally sent it back. I can not only prove that I sent it back, the postal clerk saw me fold it and place it in an envelope, which I then handed to her to send back to him. She was kind enough to photocopy the envelope and the postmark can be clearly seen on it.

          Brett the Australian will be completely unable to prove that we took money from him and then did not send his order. He will be unable to prove it because he will be unable to show that we cashed his money order.

          If we took no money from him, that means we did NOT 'scam' him or 'rip him off' as he claims. As such...that makes what you have from him about us on your website nothing but SLANDER...pure and simple.

          We've been in business for years and plan to be here for years to come. Two years ago, I suffered a series of devastating losses that took their toll on me and have left 'scars' on me to this very day. I fought back hard to get the business back up and running and to make it even better than before.

          I have NO intention of letting someone who we did not even want to do business with in the first place, come here and place a bogus accusation for the entire public at large to see and not do anything about it. I will fight this tooth and nail.

          I must insist that you DEMAND proof from Brett in Australia that we took money from him and did not send him anything.

          Let me be specific so that there is no misunderstanding here. I am not saying he cannot show that he sent a money order to our address. I freely admit that.

          What I AM saying is that it was never, ever cashed and we are NOT guilty of the accusation he has made and we demand it be corrected as that is only fair...is it not?

          Both John and I trust that you will do the right thing and remove this bogus accusation made by this man. If you like, I will provide you with a copy of the posted envelope that contained the money order that we sent back to him.

          I look forward to hearing from you in regard to this matter promptly. Thank you...Mark :)

          -1 Votes
        • Ja
          james bolt Nov 18, 2008
          This comment was posted by
          a verified customer
          Verified customer

          not to completely disagree, but i've been buying films from hard to find films for over 5 years now without a problem. my only complaint is that they're so busy it takes an average of 4 weeks or so to get your order, but the quality of their prints is the best i've ever seen. if they were a 'scam' they wouldn't have been around for so many years.

          -1 Votes
        • Br
          Brett Gaddes Oct 29, 2008
          This comment was posted by
          a verified customer
          Verified customer

          There's also another guy in MA USA called Richard Sarno at www.rareflixondvd.com who sells you movies with no audio then blackmails you to buy more then he uploads computer viruses to your computer to boot.

          P.O. BOX 393
          ANDOVER, MA 01810
          [email protected]

          Stay away from this guy too.

          1 Votes
        • De
          Dean Mckay Oct 29, 2008
          This comment was posted by
          a verified customer
          Verified customer

          I can confirm everything Brett Gaddes has said here to be true and we're from Australia.
          Stop these 2 guys from doing it to other people!

          1 Votes

        Hard To Find Films — Beware - this is scam!

        Hard To Find Films at http://shop.vendio.com/HARDTOFINDFILMS/home.html is a scam. I ordered and paid $29.99...

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