Guess Factory reviews and complaints
joggers, and bomber jacket
I placed an order, and received an order that was something I did not place an order for. I ordered a bomber jogging jacket and a pair of jogger pants. The order received was not that, I instead received a package that contained black jeans that we did not order in there. Called the customer rep line and was not happy by the treatment or the way they considered the problem being fixed. I was told to resend the pants once the label comes, and then re-purchase the set that I originally brought which was unacceptable. The customer rep continued to state that there was no way he could reorder what was already purchased to me. He then went on to add he can give an additional 20% off of the purchase. The prices have changed on the items purchased which means I would be spending more than what I originally purchased the items for. Unacceptable.
Fraud website using the brand name or hacked website
Dear Sir/ma’am, I am informing that @guess is entertains and clearly denying the fraudelent commerce of a Chinese website. I personally bought a few articles form guess website that came on the top of google, everything looked fine and I placed and order since it was redirecting me to their official.com pages. And then I received and email from...
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