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The good, the bad, and the ugly - discover what customers are saying about Gotham Steel

Welcome to our customer reviews and complaints page for Gotham Steel. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Gotham Steel.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Gotham Steel's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Gotham Steel, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Gotham Steel. Your feedback is an important part of our community and will help others make informed decisions.

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3:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Gotham Steel Gotham Steel scratches in skillet and stock pot

I have cookware that has scratches notified them April 2023 told was on back order on December 2023 finally received replacements only to find replacements were damaged notified company told maybe on back order. Feel my lengthy wait company should replace all the cookware or send me a certificate for replacement set. Don't feel like my issue is being resolved in timely manner.

Claimed loss: Loss of use of damaged cookware.

Desired outcome: Replace all cookware, or at the least a voucher or certificate to purchase cookware at my local store at no charge.

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10:50 am EST
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Gotham Steel Gotham griddle

Just want you to know how disappointed I am with your griddle. Every time Imake pancakes they stick and have a hard time to turn them. I do everything I am supposed to and they still stick. I am ready to throw it in the garbage and go with the competitor’s griddle to see if that will work.

It has been awhile since I purchased this at Kohl’s. Don’t know the exact date, but do it like your product.

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10:35 pm EDT

Gotham Steel 20 piece pan set

I bought my pan set about 9 months ago , and for the last 2 months they have begun to chip, the copper is chipping right off, they seem to scorch very easily. I paid a lot of money for this set and was hoping to get a new set as mine should not be doing this 9 months after buying . I purchased this set at Walmart in New York State. How can I get new pans?

Desired outcome: New set of pans

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6:34 pm EDT

Gotham Steel Gothham Steel Cookware

I received a set of this cookware for Christmas. They are not what they are marketed as. The copper coating scratched up even though I attempted not to use metal spatulas or spoons. They do not heat evenly, and food tends to scorch in them, These pans tend to have stuff stick to them that should not stick. Do not give these as a gift unless you are angry with the person you are giving them to. I am beyond disappointed in the cookware.

Desired outcome: I would like to receive the cost of the cookware so I could purchase some cookware that's better quality.

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3:16 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I don't use this set of pans often because they are crummy. But I decided to toast a piece of bread for avocado toast, November 28, 2022.. I had the flame on medium and the bread in the pan for about 2 minutes, with my back to the stove. All of a sudden, I heard a really loud pop, like a pressurized wine bottle exploded. Not a pop of a cork, mind you, but...

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