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4:42 pm EDT
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Very disappointed in customer services lack of communication! I ordered the 18-piece set with an extra 4-piece set as per HSN's As Seen on TV ad. I waited 2 weeks and heard nothing about my order. I called customer service, and they said it was out of stock, and they were waiting for it to be restocked. I asked why we weren't told this. They had no answer...

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3:35 pm EST
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Gotham Steel Gotham Steel scratches in skillet and stock pot

I have cookware that has scratches notified them April 2023 told was on back order on December 2023 finally received replacements only to find replacements were damaged notified company told maybe on back order. Feel my lengthy wait company should replace all the cookware or send me a certificate for replacement set. Don't feel like my issue is being resolved in timely manner.

Claimed loss: Loss of use of damaged cookware.

Desired outcome: Replace all cookware, or at the least a voucher or certificate to purchase cookware at my local store at no charge.

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10:50 am EST
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Gotham Steel Gotham griddle

Just want you to know how disappointed I am with your griddle. Every time Imake pancakes they stick and have a hard time to turn them. I do everything I am supposed to and they still stick. I am ready to throw it in the garbage and go with the competitor’s griddle to see if that will work.

It has been awhile since I purchased this at Kohl’s. Don’t know the exact date, but do it like your product.

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10:35 pm EDT

Gotham Steel 20 piece pan set

I bought my pan set about 9 months ago , and for the last 2 months they have begun to chip, the copper is chipping right off, they seem to scorch very easily. I paid a lot of money for this set and was hoping to get a new set as mine should not be doing this 9 months after buying . I purchased this set at Walmart in New York State. How can I get new pans?

Desired outcome: New set of pans

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6:34 pm EDT

Gotham Steel Gothham Steel Cookware

I received a set of this cookware for Christmas. They are not what they are marketed as. The copper coating scratched up even though I attempted not to use metal spatulas or spoons. They do not heat evenly, and food tends to scorch in them, These pans tend to have stuff stick to them that should not stick. Do not give these as a gift unless you are angry with the person you are giving them to. I am beyond disappointed in the cookware.

Desired outcome: I would like to receive the cost of the cookware so I could purchase some cookware that's better quality.

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3:16 pm EST
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I don't use this set of pans often because they are crummy. But I decided to toast a piece of bread for avocado toast, November 28, 2022.. I had the flame on medium and the bread in the pan for about 2 minutes, with my back to the stove. All of a sudden, I heard a really loud pop, like a pressurized wine bottle exploded. Not a pop of a cork, mind you, but...

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