Gotham Steel reviews and complaints
Order
Very disappointed in customer services lack of communication! I ordered the 18-piece set with an extra 4-piece set as per HSN's As Seen on TV ad. I waited 2 weeks and heard nothing about my order. I called customer service, and they said it was out of stock, and they were waiting for it to be restocked. I asked why we weren't told this. They had no answer...
Read full review of Gotham SteelGotham Steel scratches in skillet and stock pot
I have cookware that has scratches notified them April 2023 told was on back order on December 2023 finally received replacements only to find replacements were damaged notified company told maybe on back order. Feel my lengthy wait company should replace all the cookware or send me a certificate for replacement set. Don't feel like my issue is being resolved in timely manner.
Claimed loss: Loss of use of damaged cookware.
Desired outcome: Replace all cookware, or at the least a voucher or certificate to purchase cookware at my local store at no charge.
Confidential Information Hidden: This section contains confidential information visible to verified Gotham Steel representatives only. If you are affiliated with Gotham Steel, please claim your business to access these details.
Gotham griddle
Just want you to know how disappointed I am with your griddle. Every time Imake pancakes they stick and have a hard time to turn them. I do everything I am supposed to and they still stick. I am ready to throw it in the garbage and go with the competitor’s griddle to see if that will work.
It has been awhile since I purchased this at Kohl’s. Don’t know the exact date, but do it like your product.
20 piece pan set
I bought my pan set about 9 months ago , and for the last 2 months they have begun to chip, the copper is chipping right off, they seem to scorch very easily. I paid a lot of money for this set and was hoping to get a new set as mine should not be doing this 9 months after buying . I purchased this set at Walmart in New York State. How can I get new pans?
Desired outcome: New set of pans
Gothham Steel Cookware
I received a set of this cookware for Christmas. They are not what they are marketed as. The copper coating scratched up even though I attempted not to use metal spatulas or spoons. They do not heat evenly, and food tends to scorch in them, These pans tend to have stuff stick to them that should not stick. Do not give these as a gift unless you are angry with the person you are giving them to. I am beyond disappointed in the cookware.
Desired outcome: I would like to receive the cost of the cookware so I could purchase some cookware that's better quality.
9-inch "non-stick" frying pan
I don't use this set of pans often because they are crummy. But I decided to toast a piece of bread for avocado toast, November 28, 2022.. I had the flame on medium and the bread in the pan for about 2 minutes, with my back to the stove. All of a sudden, I heard a really loud pop, like a pressurized wine bottle exploded. Not a pop of a cork, mind you, but...
Read full review of Gotham Steel and 3 commentsGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!