Generac reviews and complaints
Generac 20KW generator
My Generac home generator got on fire, I called their customer service to send a technician to see the reason for fire on Dec 2nd, 2022, -I purchased my house 4 years ago with the Generator being a part of the deal- but after 2 weeks of waiting for their respond, they said because I didn't purchased it myself and don't have warranty on it, they are not...
Read full complaintGenerator 22k
Buyer Beware - Generac Generator and Propane Tank Installation - All-In-One Propane - Leesburg and Electrix electrical Installation.
Disappointment does not begin to define my experience with Generac and Electrix! After waiting 13 months to have the propane tank and 22k generator installed and paying $15k, the system has not worked for the last three power outages. Three repairs later and they tell me it "should" work during the next power outage.
Well, today, I added the Generac app so I could monitor whether the system was working or not. They have the gall to charge $50 a year for the app to tell me whether their system is working or not! This charge was not disclosed anywhere in discussions leading up to the purchase or installation!
Yesterday, I wrote about the new Carrier A/C system. Well, Carrier's app does everything that the Generac app does and does not charge extra.
I have asked Generac to reconsider charging for this app self-monitoring. Will advise if they respond. At this time, I do not recommend any of the companies above.
Carrier (Summa and Tonys) and Generac (All-In-One & Electrix) - Two very different experiences!
Country of complaint: United States
Desired outcome: I believe that after paying $15,000+ for my system that has not been functioning properly, that Generac should provide their app monitoring service without charge.
Be careful, mine got on fire without any reason!