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2:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flower Hospital Treatment of patients by the staff

have been in the psych ward at Flower hospital I believe 4 times. And I am not complaining about the whole staff but the majority. when we are admitted to the hospital seeking help for mental illness we are more or less sent to the public area to just sit there. For the most part we see our nurse when they distribute our meds, and our vitals are taken. and that is it, we do see social workers and dr. s to talk to for a limited time, and my social workers name I believe was Taylor she was the best, she made me feel like a person again I could talk to her for hours, she was honestly and genuinely caring I truly loved her.. My biggest complaint is why does the nurses not come out and listen to us. I can honestly say no nurse one came and talked to me or should I say listen to me about the issues I had. and the same was evident by others also. I am wondering where the help is when people needed to be talked to and mostly listened to. I found no one that didn't want to spill there guts about there problems and that is what they needed, and I am glad that I did what I did, I listened to them.. I personally talked to everyone. They actually held a meeting for everyone and one of the comments they made was if you dont know the rules they should seek out someone who was there to show us around, really. my hand was up I had a lot to say, when patients come into that environment there anxiety levels are way up and they are scared I know I was terrified the first time I was there. And so they are supposed to find someone who can show them around, come on people rreally. Like I said before I talked to almost everyone that was there. I introduced them to some friends I had met and kindly settle them down some. The patients have come in for help and when there nurses dont even know what they are there for or come out and listen to our problems where is the help coming from, when we sit there in the public area and are given our meds and taking our vitals and thats it I dont get it. I personally had a good nurse and she was more than happy to talk to me many times. I told her that most of the staff was not even capable of handling the many problems that the patients are going through and she totally agreed with me. Like I said before I talked to almost everyone when they came in, showing them around and just spending some time with them listening to them and putting them at ease somewhat.. I can tell you this they are some of the most educated and artistic people I have ever met. After the meeting we had and me letting them know the patients shouldn't have to try and seek someone else to be shown around, the next day the people that were coming in were taken by staff and shown around. Did I really have to let them know about this. another thing that bothered me is we only had one phone working and we weren't aloud to have visitors so people could talk to there loved ones. which I understand but I bet there was 50% of problems while I was there was because of the phone problem, why wasn't it fixed like right away I have been in a job that focused around telephones that weren't working and you just have to let them know the phones weren't working and then someone comes and fixes the phone, problem solved.. And I can assure you there were problems everyday I was there. I actually in my stays there have never seen anything like it was on my last admittance. these people that are coming in are dealing with very fragile situations abuse sexually and physically PTSD, suicide attempts, hearing voices and just plain out have given up on life. But instead they admitted themselves and was trying to do something that they needed, and I am so glad they did. I myself am BP manic depressions and suicidal ideations and attempts and sexually abused as a child by a member from my family who is still a part of my family. I would bet that there was very few staff members who knew this. Wouldn't you think they should know whats going on inside of these people? I loved visiting with everyone and numerous people thought I worked at the hospital because of what I did. one other instance was one of the girls in there had 3 personalities and one of them was a baby and she actually sounded like a baby. She went to the counter and asked for something I dont know but when she walked away 3 of the staff members started making fun of her and imitating her voice, what the hell was that? I couldn't believe it. This is the help we were seeking. I couldn't even wrap my mind around some things that were done and said. I was actually walking down the hall and a man by the name of Dan that worked there and he walked the floors to make sure all was good I guess I dont know he came up to me and no exaggerating he came to me eye to eye within less than 5 inches and just stood there for no reason at all. I informed him to back up and quit using whatever intimidation he was using because he was gonna get hurt., I know if I would have done something to him it would have been my fault cuz I am the patient. I immediately let my nurse know what happened and someone told me oh he has dry humor, well this had nothing to do with humor at all. It left me very upset and confused. I could probably still name many more things that weren't right. I have almost re admitted myself recently because I became suicidal and being around the patients there who really care and understand me feels good. In closing I really hope you take heed of the problems. I bet if you asked them about me they would certainly remember me. I am 57 yrs. old and very wise. Anyway if someone wants to call me about this letter they are more than welcome to. [protected] Patrick Tansey thanks for your time. dont leave a message cuz I guess I dont know how to retrieve them, just wait a little while and call me back I am available most of the time.
thanks again Patrick Tansey
why have I not been contacted on this issue this is 3rd. time I have sent this.

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ComplaintsBoard
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2:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Flower Hospital Treatment of patients by the staff

have been in the psych ward at Flower hospital I believe 4 times. And I am not complaining about the whole staff but the majority. when we are admitted to the hospital seeking help for mental illness we are more or less sent to the public area to just sit there. For the most part we see our nurse when they distribute our meds, and our vitals are taken. and that is it, we do see social workers and dr. s to talk to for a limited time, and my social workers name I believe was Taylor she was the best, she made me feel like a person again I could talk to her for hours, she was honestly and genuinely caring I truly loved her.. My biggest complaint is why does the nurses not come out and listen to us. I can honestly say no nurse one came and talked to me or should I say listen to me about the issues I had. and the same was evident by others also. I am wondering where the help is when people needed to be talked to and mostly listened to. I found no one that didn't want to spill there guts about there problems and that is what they needed, and I am glad that I did what I did, I listened to them.. I personally talked to everyone. They actually held a meeting for everyone and one of the comments they made was if you dont know the rules they should seek out someone who was there to show us around, really. my hand was up I had a lot to say, when patients come into that environment there anxiety levels are way up and they are scared I know I was terrified the first time I was there. And so they are supposed to find someone who can show them around, come on people rreally. Like I said before I talked to almost everyone that was there. I introduced them to some friends I had met and kindly settle them down some. The patients have come in for help and when there nurses dont even know what they are there for or come out and listen to our problems where is the help coming from, when we sit there in the public area and are given our meds and taking our vitals and thats it I dont get it. I personally had a good nurse and she was more than happy to talk to me many times. I told her that most of the staff was not even capable of handling the many problems that the patients are going through and she totally agreed with me. Like I said before I talked to almost everyone when they came in, showing them around and just spending some time with them listening to them and putting them at ease somewhat.. I can tell you this they are some of the most educated and artistic people I have ever met. After the meeting we had and me letting them know the patients shouldn't have to try and seek someone else to be shown around, the next day the people that were coming in were taken by staff and shown around. Did I really have to let them know about this. another thing that bothered me is we only had one phone working and we weren't aloud to have visitors so people could talk to there loved ones. which I understand but I bet there was 50% of problems while I was there was because of the phone problem, why wasn't it fixed like right away I have been in a job that focused around telephones that weren't working and you just have to let them know the phones weren't working and then someone comes and fixes the phone, problem solved.. And I can assure you there were problems everyday I was there. I actually in my stays there have never seen anything like it was on my last admittance. these people that are coming in are dealing with very fragile situations abuse sexually and physically PTSD, suicide attempts, hearing voices and just plain out have given up on life. But instead they admitted themselves and was trying to do something that they needed, and I am so glad they did. I myself am BP manic depressions and suicidal ideations and attempts and sexually abused as a child by a member from my family who is still a part of my family. I would bet that there was very few staff members who knew this. Wouldn't you think they should know whats going on inside of these people? I loved visiting with everyone and numerous people thought I worked at the hospital because of what I did. one other instance was one of the girls in there had 3 personalities and one of them was a baby and she actually sounded like a baby. She went to the counter and asked for something I dont know but when she walked away 3 of the staff members started making fun of her and imitating her voice, what the hell was that? I couldn't believe it. This is the help we were seeking. I couldn't even wrap my mind around some things that were done and said. I was actually walking down the hall and a man by the name of Dan that worked there and he walked the floors to make sure all was good I guess I dont know he came up to me and no exaggerating he came to me eye to eye within less than 5 inches and just stood there for no reason at all. I informed him to back up and quit using whatever intimidation he was using because he was gonna get hurt., I know if I would have done something to him it would have been my fault cuz I am the patient. I immediately let my nurse know what happened and someone told me oh he has dry humor, well this had nothing to do with humor at all. It left me very upset and confused. I could probably still name many more things that weren't right. I have almost re admitted myself recently because I became suicidal and being around the patients there who really care and understand me feels good. In closing I really hope you take heed of the problems. I bet if you asked them about me they would certainly remember me. I am 57 yrs. old and very wise. Anyway if someone wants to call me about this letter they are more than welcome to. [protected] Patrick Tansey thanks for your time. dont leave a message cuz I guess I dont know how to retrieve them, just wait a little while and call me back I am available most of the time.
thanks again Patrick Tansey

Read full review of Flower Hospital
Update by Patrick Tansey
Aug 15, 2020 2:04 am EDT

I had to delete a lot of my letter sent to you due to it being over the limit of characters, this is a very big problem and definatelly needs to be addressed imediately.
Patrick Tansey
[protected]

Update by Patrick Tansey
Jul 15, 2020 5:23 pm EDT

new phone number [protected]
Patrick Tansey

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