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CB Banks Fishing Pro Shop
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10:23 pm EDT

Fishing Pro Shop Fraud

On the 11th of August an illegal sim swap was done on my phone by Vodacom. I was not too concerned as I have never done banking by phone so no information would be available. The next morning my business account was blocked and I thought that they were trying to hack into my account. Due to business pressure I could only get to the bank two days later to find that 8 transactions totaling R65200 had been withdrawn pushing the facility to the maximum. In 8 years we have never registered 8 new beneficiaries in a row or used so much of the facility. After 2 months investigation the bank claims no responsibility. I want to know why I was not contacted as to the legality of the transactions so that they could be reversed and how can someone have access to my Pin and Password but through the bank? I hold the band responsible for this loss.

Country of complaint: South Africa

Address: Pretoria, Gauteng

ZIP: 0040

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8:25 am EDT

Fishing Pro Shop Internet fraud

On The 11th of August of this year, I received a SMS on my cell phone. As I was busy with customers I only checked the SMS about an hour later. It was from Vodacom to tell me that a Sim swap had been initiated on my phone. I told them that there was no such thing but was informed that the swap had already been done. I was furious that this could happen without personal identification. I was however not too concerned as I have never done banking by phone. The next morning my business account was blocked and on contacting the bank discovered that 8 new beneficieries had been created and R65200 had been withdrawn. I made a case of fraud with the SAP and the bank. Two months later the bank is claiming no responsibility. In 8 years we have never registered 8 new beneficiaries one after the other. The bank closed the account but i was never contacted as to the legality of these transactions. Also who has access to my Pin and Password?

Country of complaint: South Africa

Address: Pretoria, Gauteng

ZIP: 0040

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