First Premier Home Warranty reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about First Premier Home Warranty
Welcome to our customer reviews and complaints page for First Premier Home Warranty. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with First Premier Home Warranty.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used First Premier Home Warranty's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Payment of claim # 6654 $602.00
This is the worst home warranty company we have ever dealt with. I have paid in full for two years of warranty, I even got a free month and extra roof repair. Lot of good any of it does. Trying to get a claim paid is like pulling teeth. Then if they do approve a claim, they want you to take a small cash payment in lieu of repair. they denied my $500 roof...
Read full review of First Premier Home WarrantyHome warranty service
We have had a terrible experience with First Premier Home Warranty. We submitted a request to have HVAC repaired. It took over a week for them to get back to us with a contractor. When we called to find out what the hold up was they didn't have any information. It was like the left hand didn't know what the right hand was doing with this company. Once we...
Read full review of First Premier Home Warranty and 1 commentStole over 200.00 from me by refusing to pay my ac repair claim
Jan 1 of 2022 I bought a home warranty from first premier home warranty. On may the 10 th my ac went out in 90 degree heat and I was advised it would take 3 or 4 days just to process the claim so I called my own tech that was local and they came the next day and fixed a very minor issue for 268.00 that was approved. I was supposed to be refunded 208.00. A...
I want the ac fixed or I want my money back all of it less a $50.00 cancellation fee.
I started a home warranty on 08-11-2022. I called on 09-02-2022 because my AC system had stop working. the company said that they would send someone out. The call was a placed on Thursday 09-02-2022. No one came out until Wednesday the 06th the service man came out looked at the AC unit and after a total of 5 minutes and said that the system was leaking and...
Read full review of First Premier Home Warranty and 3 commentsHome warranty
In January 2022 I purchased a home warranty from first premier home warranty for 446.87. In May my ac unit that was only 3 years old went out in 90 degree heat. I called to report a claim and I was told it would be 3 or 4 days to get this processed. I called a local tech to come the next day and fix my ac. It was a very minor fix and I paid 268.00 to the tech. My claim was approved and I should have gotten a 208.00 refund. I waited for over 30 days and my money never came. I called to check on my money and I was told good luck getting your money and we have canceled your policy and I have not gotten any of my 446.87 back. This company is keeping all of my money and giving me no service. They refuse to any solution to work this out.
Desired outcome: send me my 208.00 claim money that i am due and reinstate my policy so i will have my coverage back.
Home warranty
This is a completely fraudulent organization in Servicing Alabama. They sell you a policy that seems to be a reasonable rate but when something needs to be repaired, they send an unqualified layman from an online listing like handyman or angie. Usually unlicensed and untrained. The one they sent to me, did not even show up after I asked him if he wa...
Garbage disposal
On January 3, 2022 I called First Premier due to a problem with my garbage disposal. The next day they sent me a claim #1005 with who to call to set up an appointment to assess the problem. When the technician came out, I contacted First Premier to inform them that the garbage disposal could not be repaired and needed to be replaced. They said they would...
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