Like so many others, I ordered fans and waited several months with no satisfaction from Fanworks. I did, however, create a large file of email and telephone communications with the company. From the Better Business Bureau I received the name of the company president and her email address. Ms. Keri Butler did surprisingly respond to emails and stated that she would process my refund. A month later, after no refund, I contacted her again and was told I should "issue a chargeback" with my credit card company since Fanworks was in dispute with their merchant account and could not refund my money. I contacted my credit card company and amazingly it began investigations and gave me a conditional credit (final solution still pending). It appears that the company may now be shut down, since there is no way to contact them or to even find a web presence.
DO NOT BUY FROM THEM!
Same complaint as everyone else. Charge at time of order. Never receive fans, or refund.
At least 15 phone calls, emails and two months later ->
NOW ALL WEBSITES AND PHONE NUMBERS DO NOT WORK!
Ugggg... I was even working with "Keri" the president of the company!
Please if anyone gets info on how to get $ back from these folks email me at [protected]@gmail.com .