I ordered the "Surgarfoot" cowboy series from the 50's. $99.95 plus shipping which was rather high priced, but I wanted my favorite cowboy show from my youth. Got an e-mail from them that my card could not be authorized, sent them an e-mail asking why, never received a response. My bank SHOWED the transaction WAS authorized. Got another e-mail from them telling me my stuff was back ordered and card would not be CHARGED until item shipped. A few days later card WAS charged at a few dollars MORE than the company's order confirmation which I DID receive. 5-7 biz days to receive from shipment. 3 weeks passed, no DVD's, registered scam alert to my bank, starting finding all this scam info on the web.
All e-mails TO the DVDAvenue.TV FAILED, all e-mails I sent as inquiries NEVER answered, toll free number says 'wait for next agent', you listen to the "Chinese Dance' from the 'Nutcrakcer" endlessly (one day I waited 15 minutes to test), NO ONE PICKS UP! TOTAL SCAMMERS!!! BEWARE!
The boxset I ordered had no sound on half the dvd's so, I asked for a replacement set, to which they agreed to send me. Well, it took six months and numerous notices before I realized that I had been suckered by what I finally pictured as, a two-bit, fly-by-night scam site which is probably run by some basement dwelling geek who burns cheap dvd's from old VHS tapes and packages them with dvd holders that he bought at the dollar store! The boxset was $120 and I received no replacement or refund(I was told that I would, but didn't!) I hope that plenty of people will see these complaints and end up not making the same mistake that I did! I will no longer buy anything online-ever!!
I have called this company 5 times with no return calls. I ordered 5 complete seasons of The Nanny with Fran...
In early February '07 I ordered all 4 "China Beach" seasons. Four disks were defective (wouldn't play).
In early March '07 some gal with a thick accent said they'd replace them: to date they have not, but give they same canned answer that they're working on it. It doesn't take 8 mos. to replace 4 defective DVDs if you're honest.
It's now late October '07 (8 months later) and they refuse to replace the 4 defective disks; and atho they say "Satisfaction guaranteed" don't believe it.
I'll never do business with them or any Canadian company again. If this is how they treat their neighbors to the south they can go out of business.