Cosypairs reviews and complaints
Shoes
On April 2nd, 2023, I ordered some shoes from this company, online. I received the shoes and discovered that the shoes were the size that I ordered but they were too short and too wide. I quickly emailed the company informing them of the problem and requested a Return Address. I was given the runaround for 7 days, exchanging emails, told to give the shoe...
Read full complaintRefusal to return or exchange shoes
This company Cosypairs has essentially stolen my money. I ordered two pairs of shoes and one did not fit. I requested a return the same day that I received them exactly as stated on their website. First they asked me to keep the shoes and give them to someone else. Upon further emails they refuse to exchange or refund (even when I offered to pay full return shipping) and they offered first a 20% credit and finally a 30% credit and said "they were a new company and had to protect their losses" ? I have emailed over six times explaining that this is illegal. I have a pair of brand new shoes that do not fit, but are unworn and in the original packaging. I have offered to buy another pair and pay the difference and they still refuse. They have sent me a product I cannot use and have kept my money. This company must be reported and shut down. Cosypairs is a chinese scam.
Country of complaint: United States
Address: No. 9, West Fourteen Lane, Caoling Road, Dongcheng Street, Dongguan City, Guangdong Province
Website: cosypairs.com
Desired outcome: I would like either a full 100% refund or 100% exchange on the original price I paid.
Shoes
On Feb 20, 2022 I ordered on line a pair of Peep a boo boots. They were 45.98 plus 10.00 shipping. I wrote to the company March 15th and March 30th and April 5th and all they wrote back to say is the shoes are in transit. This has been a horrible experience, for a company to continue to advertise and fool people into paying for something they are not standing behind. I have also written to the attorney general office as well.
Read full complaint and 3 comments
We have received your comment. Thank you!