CHAR-BROIL reviews and complaints

Fire Hazard! Char-Broil Smoker/Grill model #[protected]
This smoker is not made from quality material. It is the worse smoker I've ever purchased. I bought this smoker on July 4, 2015. Assembled it and was ready to use my brand new grill! I had been wanting one for quite sometime and was every excited about using it. To my horror the bottom of the fire box burned warping the bottom grill plate, fused the damper and unbeknown to me spit out hot coals on the concrete! My sister was waring stocks and she step on one and burned her foot! The paint peeled off from under the fire box and from under the larger barrel. This happened with my first use! I opened a claim number with char boil and sent pictures. I told them I wanted an upgrade and did not want them to send me more inferior parts. I wanted an ugraded quality grill. All they wanted to do was to send me more inferior parts to replace the grill grates that warped and not address the peeling paint, the fused firebox, and the poor design of this inferior fire hazard smoker grill. People do not buy this product! Char-Broil refused to post my review on their web-site. So I am not going to sensor my experience with this product or my customer service experience.

Why my next grill won't be a Char-broil.

Purchased a Stainless Steel commercial series model [protected] for $499 + tax expecting it to last me many years due to the Stainless Steel only to find out much of it isn't actually Stainless Steel causing corrosion where the mixed metals meet, and now much of it is rusting away and it is no longer really serviceable after just a few years.

The problem is the grill is actually a mix of stainless steel and other metals, apparently Char-broil didn't know / care what happens when you bring disparate metals together - electrolysis.

Just a few highlights of the issues:

The cooking grate that was suppose to be Stainless Steel tuned out to be very thin tubing with a different metal inside corroding from the inside splitting open the Stainless Steel tubes like bananas (not they no longer offer a Stainless Steel cooking grate and instead offer porcelain).

The holder for the igniter complete rusted and fell away.

The carry over tubes rusted away and fell off (no longer available).

The magnets that hold the doors closed are rusting and leave rust stains on the Stainless Steel body.

Please keep in mind that the grill has always been stored inside a closed garage with a cover on it.

Save your money.