Byte reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Byte
Welcome to our customer reviews and complaints page for Byte. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Byte.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Byte's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Byte, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Byte. Your feedback is an important part of our community and will help others make informed decisions.
Aligners
I ordered the aligners with a down payment of over 200 dollars over two months ago. It all started out fine, first week sucked but I think that's normal for any method of aligning teeth. The only issue was that the upper aligners came up too high and cut into my gums. After emailing them about the issue, they told me to just trim it and file it. So, that'...
Read full review of ByteByte aligners
I purchased byte aligners and one of my aligners in my plan didn't fit. At that point, i reached out and let them know they told me to backtrack track which I did. once I got back to that aligner it still didn't fit I have tried to reach out and call but no one has gotten back to me. It has been MONTHS. I have called emailed and gone through my byte app. Not a single person has tried to reach out. I really want my money back but i don't know what to do. I am just at a loss and this was a very expense mistake.
Desired outcome: refund
Byte Impression Kit
Byte took my money and sent me to separate impression kits. Both of them were too big and causing pain. They could not provide me a third smaller kit with even just the trays. They told me that I had to go to Amazon and purchase different trays there from another vendor.
They took my money and did not have the means to create appropriate impressions. They also asked me to ask my dentist if aligners would work for me. They wanted someone else to do that part of the work for them. When they told me that they do not have a tray that fits me, they told me they could not deliver the results.
They also did not disclose in their guarantee that the impression kits were unrefundible. They chose to omit that until after purchase, until impressions were taken, and then only in a text message. Byte assigns a helper with every impression order.
Desired outcome: I want a refund. It's a simple matter. I also expect and apology. I have a copy of their guarantee.
Billing
One of the things that appealed to me when deciding to become a Byte customer, was the free retainers for life. I did all of my check ins as required and I order my retainers when it’s time. My issue is, when ordering the retainers, it shows no money owed. The billing and shipping total are $0.00. But when I check my account, Byte has taken out $99.
Desired outcome: I would like for Byte to refund me for each set of retainers I’ve been charged $99 for and honor their policy as it was explained to me when becoming a customer.
Byte
I paid the full package and my last payment was july 2023 . I didn't recieve any services except the first aligner set, although i kept on paying for two years because whever i contact the company i didn't get any response . Now after i am done with my payments i recieved an email that i have to pay again starting September 2023. I want to revoke authorization to my account immediately. And i request a refund
Desired outcome: I want to stop reoccurring payments immediately. and i request a refund
Byte aligners and the "guarantee" that they will lose records of communication
I started with Byte in early 2020, and was excited to see I was a candidate. After a few weeks using my aligners, I reported pain, and was directed to move to previous aligners. When I reached out again it was to show that the aligners were bending to accommodate my teeth, you could see where the plastic had been stretched out. I was told to move back one...
Read full review of ByteI want my money back or I want them closed down so they don’t take advantage of others.
I ordered Byte custom fit aligners, and they have completely messed up my bite, my alignment, did not straighten my teeth as expected, and have lead to other issues with my dental health. they were supposed to fix my teeth in under six months and here we are two years later, and I have decided to stop using them because of the pain and the ulcers in my...
Read full review of ByteByte aligners and westlake portfolio
After months of trying byte aligners, I couldn’t handle the pain from the aligners cutting into my gums and that they were causing my gums to recede. I went to my dentist and she confirmed they were not working for my teeth and that they were damaging my gums. She wrote me a letter of recommendation to stop treatment immediately. I filed that letter with...
Read full review of ByteTeeth Aligners
I'm on my 20th week and second set of aligners that don't fit properly, waiting for a 3rd impression kit so I can wait another 2-3 weeks for the 3rd set of aligners with another 13 weeks of treatment. Their customer service is horrible! No one checked my progress on the 1st set of aligners so I went 13 weeks and was not satisfied with the results. Another...
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!