Bell.ca reviews and complaints

I like to plan ahead. On December 1st I ordered Alt TV and Fibe internet from a salesperson who promised me a $150 gift card, low rates and a reduced service fee. I was sent a confirmation email. I noticed my phone number was incorrect and sent a email back with correct phone number. I scheduled the installation for December 20th when my contract with my other internet and TV provider expired. The appointment was scheduled from 8:00 am to 10:00 am. I called December 19th to confirm the appointment and also told call center my phone number in your system was incorrect and to please fix it. I was assured the technician was scheduled. I took the morning off work. I am paid hourly so this is costing me money. I waited for over 2 hours then finally phoned to see how much longer I needed to wait. Another hour on the phone with call center where I was finally told there was a "glitch" in your system. Another appointment scheduled for December 23rd. I once again took the morning off work (still costing me money) and technician installed the Fibe internet. I inquired what to do to connect Alt TV. I downloaded the app on my phone, set up an account on my computer and every time I tried to connect I received a message "no account detected". I spent another hour on the phone, was transferred 3 times where I had to explain everything 3 times. I was told to call back in 24 hours on Christmas Eve. Spent another hour spent on Christmas Eve explaining to 4 different Bell employees my issues with "no account detected". Each time I was transferred I had to go over all my details, order #, correct phone and services that were ordered. Finally I was told it sometimes takes a couple of days for account to be processed. I waited until December 27th to once again speak with the call center and inquire why I was still receiving "no account detected". I was transferred FIVE times and had to explain to every Bell employee my order #, correct phone number and services ordered. They still had the incorrect phone in your system. No one bothered to change it. This is after repeating my correct phone number to TWELVE different Bell employees. After a hour and a half on the phone (mostly on hold) I had to get off the phone to pick up my granddaughter. I BEGGED please can you send my an email with a link or call when this issue of "no account detected" is resolved. I'm still waiting!
I plan ahead for a reason, expecting everything to run smoothly. I'm still paying previous cable service when it should have been cancelled. The rates after my one year contract have doubled. Who is supposed to pay this? Not me, I planned ahead. I've heard so many excuses and "I don't know" and let me transfer you from Bell employees its ridiculous and unprofessional. I being passed off to Bell employee to employee to employee to employee to employee. I being put on hold every time and having to explain over and over and over and over and over. I'm not sure how you can fix this but you better well make it good. I've spent hours on the phone, hours waiting for a technician that never came. Took time off work AND now paying double for cable TV. Please tell me what you plan to do about this to compensate me?

Disgruntled, angry, fed up and mistreated

Donna Devine
1103-80 Blake St.
Toronto, ON M4J 3E1
[protected]
Order # BBJ7DJ8L

Bell Mobility charged me $97 for having my phone on while in Jamaica for less than 15 minutes, and all I did was check email 3 times, no calls or text. When I protested the excessive charges, they just read me an advertisement about their other services. No help whatsoever. Bell just wants your money. They will never get any more of mine. Be wise and stay away from them.