My husband recently had a new set of dentures made and paid 700.00 for them. He was to pick them up this past Monday 1-3-11. He arrived at the above mentioned business and they had a sign on their door stating that their office was closed "Permanetly". He was extremely upset. He came home and called every Allcare Dental & Denture phone number in the phone book, only to hear a recording that all circuits are busy, please try your call again. Upon continuing his calling he finally got a recording that said all offices were closed, once again permanetly. Not only did they get 700.00 from us, he did not get his new dentures. We are now going to contact the Better Business Bureau and the local newspapers.
I paid up front for pulling teeth and dentures, plus service after care.
I paid $3274.40 and my insurance paid the balance, that was your agreement, I have a receipt for that.
Nine or so mouths went by to heal, made appointment for final impression in the office, nothing was said to me then,
I come in for my appointment and immediately the reception's tells me I owe them $666.00. In the lobby (with customers present ) she starts to interrogate me, asking if I had money to pay for this or if I had insurance to pay for this, know of
someone, or have a job. At this point I feel very violated.The last words with the receptionist was I could pay them when I pick up my final den tars. I said if I have to pay for this I will. Just at that point I was called for my impression. Went into the
operator, laid down in the chair. At that time the paysont relation manager, stood over me and tells me I own them &666.00. I told him that Allcare layed to me, saying our agreement was in writing was $3274.40 out of packet.
The P.R.M. insisted that I pay them $666.00 over and over. I wasn't caring that kind of money on me today.
The P.R.M. still insisting I pay $666.00, at that time I said this conversion is getting very long and I asked him to leave. The hole operator can hear us ( I feel very very violated and trapped )
The P.R.M. said I need you to leave and then sitts down along side me and said again that I need to pay Allcare $666.00,
I then stood up tore my towel off my chest, bent down to him and said again said I do, not have $666.00. The P.R.M. shoved me back I then shoved him back, P.R.M. shoved me back, I shove him back, the P.R.M. shove me back, I shove him back, at that time the dentist asks me to leave and I did.
I left and I called the head office, told them of my experience. Three days later a get a letter telling me that they are terminating all dentist-patient relations with me and all communications with me.
Payed money in and no dentures and no money back.
I went to Allcare for an upper denture May 17th 2009. I had a lower denture that was pretty new from Sears Dental and only needed an upper done. Office manager talked me into getting both done at once so the bite would be just right. After 2 months of appointments and impressions my final set was ready.
2 days later my wife and I were eating breakfeast (eggs & toast) and one of the front teeth fell out. I had to go in the next day and have them fix it. They did fix it in about 45 minutes that day. 2 weeks later I'm eating dinner and the upper cracked in half! These dentures are supposed to be guaranteed for 10 years and didn't last 3 weeks! I took them in and told them that I wouldn't except that upper as a final, but, they could fix it for a temporary solution. I wanted a new upper denture made. So, they started the whole impression stuff over again and several appointments later and 2 months more, they came up with an upper denture that didn't fit me at all! Like they were made for someone elses mouth. I was upset, but, gave them another chance to start over again. 3 months later I ended up with the very same result - the 3rd upper denture didn't fit at all! At that point, I just wanted a refund so I could go somewhere else. I've been getting the run around from them ever since and didn't get a dime back yet. I'm wearing the broken upper which I've super glued together several times cause it keeps breaking in half (in different places). I think this company is using the cheapest possible materials they can get their hands on to make these dentures. For $1, 124.00 all I got was junk! They also estimated the insurance payment when we originally sat down and went over the plan at about $572.60. Instead of waiting for an insurance payment and then billing us, they charged our Care Credit card the full amount of $1, 124.21. A month or so later they submitted the claim to our insurance and ended up getting $861.00. They kept the difference and never told us! Personally I wouldn't recommend my worst enemy to go to this place for dental work. If I ever hear anyone stating that they are going to go to Allcare, I will do my very best to talk them out of it.
Oh, good luck dealing with their customer service. Ha! You always get voice mail and they say to leave them a message with your name and number and someone will get back to you in 24 hours. What a joke! My wife and I have called and left messages on this bogus set up at least 8 times and no one ever returns our calls. I have consumer protection services of Beaver County trying to help me out with this presently.
Summary. I have a junky upper denture and Allcare owes us a total of $1409.80 which they are not paying me back. Todays date is February 23rd, 2010 (9 months later)
DO NOT GO TO ALLCARE DENTAL AND DENTURES!
I have had problems with with them getting my dentures to fit. The temporary ones fit pretty good after some work, and looked realy good and natural, i love them. But the permanet ones were very big could hardly get them in my mounth. So they redid them. All of this took 6 months, got the second ones back, well you guest it still to big makes me look like i have buckteeth, and still very large in back of my mounth, i can't eat. I don't know what i am going to do. This cost was 3, 198.00 2, 000 in cash ( my son let me have) i am still paying of the 1, 198.00. All i want is another set of dentures like the temporary ones, why is it so hard for this to take place, they are sopost to be professional. I am a sensor and live off Social Security and SSI Thank you I hope there is something you can do for me.
Joann Peaker email, [protected]@verizon.net
When I first visited Allcare Dental they shoved a finance form in my face to fill out. i asked the lady how come I had to fill out this paper if I plan to pay it myself. She said they required all patients to fill out these papers. I didn't want A credit plan or another credit card. My dental insurance hasn't even recieved a bill yet and I was first seen by the dentist on 1/30/09. After I recieved the bill from care credit I called them and cancelled my credit limit on 2/26/2009 conf #2660. Then I called and spoke with Christopher about my problems concerning the account. Afterwards I called and spoke to Melissa at Allcare Dental & she said they would be able to return the money to Care Credit. At the same time I found out there was a glich and the billing information didn't make it to my dental provider. She resent the bill to my provider. On 2/26/09 I went to their office and paid them $300.00. However, there still isn't any information online with my provider at this time. I still dont have any information from my provider stating what I'm required to pay. I also left a message for the finance manager at Allcare to call me on 2/27/09. I'm still waiting on his call. However, now I'm going in to see him Monday 3/9 to fix this problem. Today I recieved a call from an inhouse collection person named Mark saying I was behind in my payments. I tried to explain to him what has happened but it didn't concern him. So now I have went online and made a payment of $200.00 which is more than they show me oweing. Now I'm in the middle of a mess that I didn't ask for. Thanks, Brian