Needless to say, I once went on to intellus and puchased, not signed up for a phone to name search, one time fee of 9.95 and if unable to find I would be refunded the 9.95. I then noticed a fee of 19.99 coming out of my account, spoke with intellus and they accounted for their mistake and refunded me the 19.99. They were unable to perform the phone check and sent me an email refunding me the 9.95. I have only order this service twice once in October and once in April and used two different cards on these two seperate occasions.
TODAY 06/21/2010 I am reviewing my bank statement and I notice a charge for 24.95 for this something called 24PROTECTPLUS - I'm like what the heck is this. So I call and I spoke with a rep name Sherry, I ask my questions and she does state she is doing a refund for the "24.95" charge, so I ask why and how this service came about and she states that I supposedly signed up when I click on a rebate offer intellus and they are connected. Well I knew I never did that because they were unable to perform the services i requested and in order to receive a rebate int he first place you would have to have purchased something and I HATE this credit protections services, taht try to scam you on so I would never sign for something I didn't read the fine print to. So she stated "whatever" here is your reference #...UNACCEPTABLE I asked to speak to her manager, Cornellia who was somewhat pleasant but at this point I was aggrevated, stated they are not part of INTELLUS and when I entered my credit card to purchase the service it linked to there promotion...well nothing on INtellus website states anything about 24PROTECTPLUS, so why am I being charged without the knowledge and why would you attach yourself to a link behind the scenes to SCAM poepl out of money. I never received anythign int eh mail to sign for, so you would think - if all other services like that require you to sign why wouldn't they.
So then Cornellia tells me it goes back to october...OCTOBER I SAY...what???? LIke I said earlier I have used intellus twice, in OCT and April and have used two different cards so why am I being charge on my bank statement card that I used in APRIl for something back in October...doesn;t make any sense except a SCAM...and then she states it will be 9 months at 24.95 thats 224.55 that I should be reibursed...224.55!!! Thats no measly one-time 24.95 charge. It took her forever to tell me that it would be reimbursed at the 9 months all at once...all she kept saying is 24.95 for each month so was that everymonth for the next 9 months I would be reimbursed 24.95 or all at once in the full amount??? FInally she stated IN TWO BUSINESS DAYS I should be receiving the full amount totaling 9 months but she couldn't give me a calculation as her system doesn;t allow it...BS...I am sure you knew exactly what I would be reimbursed, thats just to cover your rear-end when they try not to reimburse me the full amount. Well...I am not one to lay down and to be walked all over and I am not naive and believe the BS lines that were given, your system is capable and you should have been able to quote me exactly what I would be reibursed - so if I do not receive I will call back and I will get to the bottom of these scams.
On May 20, 2009 I had to use a people finder website in order to get the address of a friend to send him a package of his belongings. Upon finding the person a fee was required of just under $1. I paid the without thinking much of it only to find that there were also hidden fees involved that I was later charged $19.95 for on May 28, 2009. The company charging me, Intelius.com, said that I had signed up for the subscription of 24protectplus.com which was the company that was now going to charge me $19.95 monthly. Somehow 24protectplus had stolen my credit card information from Intelius and intended to charge me without my knowledge. I had never heard of this company and it seems that, upon searching google for this company, hundreds of others are being scammed by these same people. I'm amazed at how far back the dates of complaints of this company go and how nothing has been done to stop them. After spending a lot of time making phone calls I have now cleared my credit card "purchase" and cancelled my "subscription". But I wanted to follow up with a complaint because there needs to be something done about this company. They are siphoning funds from people all across the country and when caught make it out to be my fault for signing up for something that I have never heard of. Another thing that was extremely disturbing when I called my bank to dispute the charge was that Chase Bank actually advertises this 24protectplus company. Along with this I have also read complaints that Bank of America and AOL have had associations with this company. Although I am supposedly going to be refunded, I am still deeply disturbed that a company like this can operate in America for several years. Something needs to be done.
Associated with using Intellius. Found the charges on my bank statement and then researched back and saw...
I was just charged $14.00 for "ordering" 24ProtectPlus through my Intelius account (this is a people-search engine). I did NOT order this service, and was very surprised to see this charge to my bank account. I contacted 24ProtectPlus, and they refunded my money and canceled my account (after trying to sell me something else!), but I wanted to let others know to CHECK YOUR BANK ACCOUNTS on a monthly (or more often) basis, as this kind of thing can happen. I will contact the Better Business Bureau, as well.