The complaint has been investigated and
resolved to the customer's satisfactionResolved Resurgent Capital Services — Fraud and cheating
resolved to the customer's satisfaction
I called to pay off our loan, it was clear to all involved that was what I was doing. I sent $20, 000, then they asked for $7820.59 (paid in Jan 2009), then in February they asked for $1, 300 in March $1, 100, then $113.20. What company cannot give a definitive amount owed when asked. Every other company I have dealt with has. Checks were held and not posted for weeks, then late notices were sent. I was told it is not when the check is received, it is when we post it--scam or what?? I believe, and have been told by very reputable accountants they have frauded me out of $14, 058.69. I never ever received the first piece of mail from them (though it was requested) until I tried to pay this loan off--hell ensued!! I have taken days off work, my wife has taken days off work, we have overnighted documents at $20.65 a pop, and there have been many. Both my wife and myself have been called at work, and it wasn't pretty believe me. We have been called 10:30 at night. We have been called and said they are going to photograph our house in 15 minutes for foreclosure. Nobody will give us their last names. We called an extension number to obtain a last name. We are shuffled from person to person. Nobody knows who the CEO, Acct Mgr, Customer Service Mgr. or Accounts Receivable person are--they can't come up with their last name no surprise. Understand, we did not choose Resurgent, they were forced on us. After we paid all that money in January, they did not apply it as they should.Rather than to apply to payoff, they applied to interest payments to mess over us even more. We even have been given June's payment amount, and June is not even here yet obviously. I am a senior citizen trying to pay off debts before retiring. I have been told if I want account info to go online, but I cannot access it. Called customer service and guess what they could not access it either. We were told by Pamela twice in January it was paid for, but that was not meant to be. We have been told people were on vacation for two weeks if we wanted to talk to them, and later found out they were there the entire time.We have been given the runaround.We still have not received payoff confirmation, it has been two weeks. The only paperwork I ever received from them was after the payoff. I received a document saying I owed a negative $8, 690.55 (written as -$8, 690.55) on Feb 18, 2009--that screams credit to me. Then they started on this bullcrap of theirs--you owe me. I will be taking action, and suggest everyone else do likewise. Ripoffs are worst than bailouts, and it needs to be stopped.