The complaint has been investigated and
resolved to the customer's satisfactionResolved Resorts International Marketing — Take your money and do nothing
resolved to the customer's satisfaction
Resorts Internationl Marketing is a company that advertises timeshare properties for rent. When I purchased a timeshare the company referred me to Resorts International Marketing as a way to help defray the costs of my timeshare. I called Resorts International Marketing to inquire about the service. They told me it would cost $549 to market my timeshare. They said they would send me a contract to sign. By the time they sent me the contract I had received a refund from the resort so I had no need to use their services. So, I didn't send the contract back with my signature. I called them to rell them I wasn't sending it back and I didn't need their services.
In August I noticed that I had a charge on my credit card for their $549 fee. I immediately called to ask them to credit my account since I had no week to market and didn't contract for their services. I was told by Jenny in customer service that they would refund my money and to just fax her a request with an explanation and note from the resort. I did that. I never received my refund. I called again and spoke with Malik who told me that there was no record of it being processed. He asked me to email him the request. I did that. I never received a refund. So I called again and spoke with Matthew who said it looked like it was in process and he would make sure it went through. I told him I thought I was being scammed and he assured me it was just a mix up. He promised to call me back when he checked on it. I never heard back from him. I called again and spoke with Anglea. I explained everything I had gone through and she assured me she would speak with the accounting manager and asked me to call back the next Friday. I called back and left a message for Angela. She never returned my call. I called her twice more and she never returned my calls. I finally called and asked to speak with a manager. By now I stopped taking names because it didn't seem to matter. When I gave the manager the names of all of the people I had spoken with her response was that Jenny no longer worked there. She tried to tell me that they needed the same information I had already sent in twice. There was no apology. She acted as though it was my fault.I realized that this was another stall tactic and decided I needed to take action because I would never see my $549.
If you are compelled to purchase a timeshare, which i strongly suggest you don't, do not use resorts international marketing. There is a good chance they will take your money and do nothing. They have misled me so many times and after 3 months i still do not have my money back. Imagine, they didn't even have a week to market and they charged me $549, did nothing and kept my money. I filed a complaint with the attorney general in florida and informed him of this scam.
Do not do business with resorts international marketing!!