Remit2India review: stay away from this company! 70

I have been an NRI last 4 year & was going through google because I had to send money. I read the reviews on moeny2india, remit2india etc & was initially scared. But then, I realized that fault is ours. I work in the service industry & know how difficult it is to manage reputations on the net. If I am not paying fee for a service, obviously the company is going to make money out of me from somewhere. However big ICICI bank is, they still will charge on rate. Why do we expect to get any service for free? Let us realize that even though it is our 'hard-earned' money, we are only sending it thru them. We are not depositing it with them. For all the website, marketing, salary etc, they have to make money. Let us realize this & take less tension next time.

the most horrible online transaction I ever try to make, never, never go near them, big cheaters and such a nasty customer care services,
no reply or took more than 2 weeks for transfering attempt, and ultimately i had to use other services and was forced to cancel the transaction

Remit to india is the biggest FRAUD company they inspite of so much bad being written about this company we do not see the higher officials taking charge of the situation, and get rid of a whole lot of managers and relationship officers sitting and acting very immature and do not know how to deal with buisness how to deal with customer.The have the worst of customer service i have stopped sending money through remit to india and i request the others also who have not yet experienced to please be cautious of this fraud company making money from your hard earned money yes one day they will get it it is not long when we sincerely wish for this company to shut down lot of peoples hard earned money will be saved.
It is such a shame to the Times group

I have used remit2india and it sucks big time! it has been over 5 days that they have my money but still not delivered and the customer service is the worst, they have no clue of what they are talking everyone says it will be done sir but when?

I want to sue them or at the least file fraud against them because they are holding my money for no reason, did anyone do that? if so please let me know i dont want more people to fall into this trap.

I made 2 transfers...one worth USD 2000 and just finished other with USD 3000...i was actually hoping that I will get rate of 47.56 the day I submitted...but today (after 3 days...when it says "Money Dispatched"..) I actually got 48.04...I am so happy with the service...

I feel, Following reasons are enough to advise not to do business with remit2india.

Fraud in Remit2india service? MAY BE YES... i sent money 25 days back and the money still haven't reached the recipient...

Is customer service good @ Remit2india? ABSOLUTELY NO... when checking about transaction status, even they don't have authorization to give 100% details of the transaction

and the only guys have access is "COMPLIANCE DEPARTMENT" who can be reached only by e-mail...

Can you expect response from compliance department @ Remit2india immediately? ABSOLUTELY NO... every time, you ask to check into transaction further which can't be

handled by customer service, you get an e-mail from compliance department which says, we will get back to you within 24-48 hrs... and u know what, you will get final status of the

inquiry only after a week. this happened to me thrice on the same transaction which took for a total of 3 weeks and still no result as of today...

Can you take legal action aginst remit2india? ABSOLUTELY YES... yes... you heard it correct... this is what I was told by remit2india customer service when asked if I can do

anything on a transaction with no status even after 25 days...

Does customer service @ remit2india show courtesy? ABSOLUTELY NO... when asked to talk to a higher manager to inquire more about a transaction that was not complete even

after 3 weeks, the response I got was " customer service agent hung up the phone on my face"...

These guys are incredible spammers. There is no way to take your name off and they will not even answer emails or phone complaints requesting that they stop.

PLEASE STAY AWAY FROM REMIT2INDIA

I have used Remit2India in the past and was generally satisfied until an issue happened, and boy oh boy, their customer service is totally non existent. So it has been 3 weeks that I sent my Remittance (USD 7.500) via Remit2India and it has not been received by the Payee. When I call their Customer Service, they are very unfamiliar with the process, cannot (and are not able to help). Every time I demand to talk to their Supervisor, they are not there (How convenient).

I have resorted to sending daily emails to all the Remit2India contacts with the statistics about my case, like:
# weeks/days since Money was remitted (ACH)
# 9 Emails sent to Remit2India (Mr. xxx - Relationship Officer was supposed to call me today but he did not)
# Countless Phone calls made to Remit2India

I am not sure when it my issue will be resolved, but please be warned.. once you have an issue (like this) there seems to be no resolution.

Hi,

I just wanted to say - thanks for your feedback! I'd heard about remit2India- but after reading your feedback i think I will definitely stay away.

I have to say Remit2India might well be runnig a scam to hold on to the money of their customers as long as possible under some pretext or the other. i hope The Indian finance ministry steps in and stop remit2India from continuing to operate. I sent some money and the status tracker shows money transferred and even after three months the money has not been received by the beneficiary.

I think it is a fraudulent company using funds without interest, sent by their naive customers. Be warned stay away

i have used Remit2india so far and totally happy with its service and exchange rates, even i tried other services also but again come to R2I. and now they are also offering my exchange rates which is good service, we can choose our own exchange rates what else we need? i will stick with remit2india.

I have lost atleast 7000Rs while transferring through this site, I have checked by transferring at the same time my friends were using other sites and got atleast 60p less.

Is there any way to challenge these transactions, there are too many people being conned by using remit2india...

I was exchanged my $606 into rupees from thomas cook in chennai airport.They said their rate of buying on 26/5/2008 is 38.5 but actual rate is 42.7 i dont know but cheated me with large amount.
Thomas cook india is going to other hands now so they want to cheat the people as much as they can.
finally we are loosers.

DO NOT USE remit2india. I just had horrible experience. I can assure you that you will get lower rate then rates posted on their web site. They lower their rate for few hours during day and that is the time all funds will be converted. Horrible customer services.

They had rates of Rs42.26 at 9:00 am IST 41.84 at 10:30 am IST 42.28 at 2:00 pm IST
I was told that money is always converted at 11:00 am IST. I started following rates on their web site and this is the trend I noticed. For few hours rate will go down, (time when money is converted) and then rates will go up again.

Left several messages for “relationship manager”. No one called and after few days when some one called, he said that’s the way we work…..
Same thing is repeated via e-mail also. They kept insisting there was no problem with transfer. In short “we got your money and we don’t care any more”

Again DO NOT USE remit2india.

The trick of remit2india is they keep higher rates during the US day time which lures the customers and they lower the rates during night time which is the day time in India when the funds are transferred to the bank in india. They change the rate twice in 24 hours. So everyone gets a lesser rate when the funds are transferred.

That's where they keep a bigger spread. In future i have decided to go to SBI.

I am not agree with you . i am regularly doing transactions through remit2india and i am always getting best exchange rates, and money is delieverd within their promised period. and the way you mentioned their process it seems that you didnt even called remit2india a single time.! if you call their customer service there is no need to talk with supervisor, every query get solved immediately and this is my personal experience.

The remit 2india customer reps dont seem to have a clue and they are absolutely devious. They keep calling you sir and mam and refuse to understand what the customer is telling them.
They are outright rude in also saying sorry sir we cannot do it for example AJAY BORAVAT .. Employee ID - TOM104.
When I asked him can I talk to your supervisor he tell me they are in a meeting, I asked can you cancel my account and he tells me you can do it yourself.
It is amazing, that customer satisfaction is absolutely the last thing they seem to care.
I also agree about the ripoff in currency conversion. It has never been a case that they have given a better price than the market but they always claim that.

hi jackson i am also agree with you recently i have sent $125 through icici's money2india and they first offered me some good exchange rates as a biginner and now after a whole two weeks my money still didn't reached at my home..and now they are showing me their back by saying we havent promised anything about time and also addition of this they have reduced their exchange rates and now convincing me for that..! is this a kind of fraud business..icici people are playing with our hardly earned money! we have to take some action.

hey guys, i am very much confused about sending my money to home..from last 3 months i was transferring money via icici's money2india but after my first transaction i got some bad experiences with them i thought everything will be fine in my next transaction but it never happend...then i start googing for any other money transfer options and i got this
http://forum.path2usa.com/forum/showthread.php?t=1887 and then i know that i am not alone who cheated by them.. i really dont know whom to trust..

Remit2India are cheaters. I have sent more than USD $20, 000 till date. They offer lowest rate (compared to SBI & ICICI). Their advertised rate is not what you get.

Pathetic response to customer service. They have standard copy-paste answers.

I am yet to know if anyone got any promotion offer from them materialized.

My referral bonus from 2005 is still "pending Dispatch"
My emails are still unanswered
My request to match SBI's published rate has no response yet

Manish (2 posts above this), is on a crusade for Remit2India and is an Employee of Remit2India. He has gone to other negative feedback and tried to give a facelift for this pathetic company

Has anyone seen the ACNielsen ORG Marg study that says that they are the greatest? Is there a link? I though AC Nielsen was a reputed company.

Yes me too..Remit2India is better than the rest
I am recent convert of Remit2India and to put it on record my experience has been fabulous. My brother transfers me money every month from Singapore and so far he was using either western union or money2india(a pain!), but both these offered a really low rate and the also charged a service fee. With remit2india I don’t have to go looking for an authorised center to receive my cash, it comes directly into my bank account. The exchange rate is slightly better too. For me Remit2india is any day a better service than the dozen others out there

Surprised with bad reviews! REMIT2INDIA is honest and hassle free

I am surprised at such bad reviews. I have been using Remit2india’s smart wire service since last 8 months transferring approx £1200 each time. For me it has been very smooth with no hiccups, my account also shows me the status and never had to call them for delays or other hassles. I have used everything from xoom to ICICI earlier (with ICICI giving the worst exchange rate) but nothing was as hassle free as this. In recent month they seem to have also revamped their site and its pretty user friendly now, yes I agree earlier it was a little cumbersome, but now it’s a breeze.
I am not switching over to any other service anytime soon.

KEEP AWAY FROM REMIT2INDIA. They are biggest cheaters.

Don't get carried by "Exchange Rate Challenge" offer. It's not applicable to you if you are sending less than USD 11, 000.

I don't think there will be even 1% of transactions for that big amount. So that offer has no value and just to lure the customer unethically.

They require an NRE account for beneficiery, otherwise you get very low rates.
They take more time in sending money.

I lost more than Rs 1000 just in 1 transaction because of their mis-leading offer.

I am a Deutsche Bank NRI customer. They have a tie up with remit2india to transfer money. Before using the services of remit2india, I decided to check out online about their services and from all that I hear from you guys I am staying away.
Thanks for your feedback guys. We need to speak out about companies that have a poor track record, so that potential new customers stay away.
I am certainly going to feed back this information to Deutsche bank private banking services

I too had a similar experience with them and decided to take it online :
http://www.garamchai.com/articleRemit2India.htm

Now I realize, I was not alone!

I sent 1500GBP to my India bank account. everything worked smoothly but later I realised that since the amount was > 1000 they had a fast remitting option. But a person has to manually select that. How stupid... their website should automatically choose the fastest option if amount is higher because there is no fee associated.
now second problem is, they sent a mail by their registered courier which arrived at my house in India half open and torn - so someone (read someone at courier company) had opened my letter. Now in this letter they had put all my India bank details including my account number, branch etc and remittance of 1500 GBP in indian currency. I sent them an email saying such data is confidential but they replied that its courier companies fault and not theirs - I asked them who choose this courier company, isn't it your company and that makes you responsible. All I heard is this wont happen again.
Now I kept getting call on my UK number during working hours from their sales rep from India asking me when will I do my next remitance and misc offers. Finally I had to tell one of sales rep that please do not call me for any offer. When I want to remit money, I know how to do it.

Please save yoursef from remit2india, such a bad service , its a shame to Timse group of companies, They have a Exchange rate challenge instead if they have a delivery of money challange, they will never win..What a shame on a big company like this.

I registered with Remit2India recently and sent some money from singapore to india, I was attracted to this site by their exchange rates, they had a better exchange rate then the ICICI money to india, The registration process was pretyy cool and I had good impression on this site because it belongs to Times Group, India.

I realized my mistake when i checked the status in this site after couple of days, My status always showed as "Money Awaited" I waited for 4 days as the instruction in the site said it would take 3 to 4 days after the transfer, I waited for 4 days to see my status say "Money Awaited", I mailed them couple of times and i got a reply from them asking me to send a transaction screen shot of my bank account which i did it. Iam still waiting for the day that my money would reach the reciever whom i sent to.

I would suggest them to appoint new managers who are really result oriented and can take up the challenge and turn all the bad names that this company had got into good name by gaining the trust of the customers by serving them better. If this company does not do that , I assure that we can find a news one day in some news paper saying the Times money colapsed, this is for sure.

I have same experience with Quick remit services. I think ultimate thing is that either we should have to opt for wire transfer otherwise we have to open up account with SBI because after all nationalized bank only Good , consistent and Fair . At least what they do they will show us. As per my opinion SBI. Gls is good option. All the private banks like Axis, ICICI,HDFC, ABN Amro, CITY, STAN CHAT, and probably all will give you good offer but simultaneously grab that from your pocket !

Somewhere I heard that remit2india is or this kind of similar companies are collects your all details like bank account, social security and then thefts your identity! So be sure before using any kind of services or putting trust in cheap one. Its safe, secure and reliable to use nationalized banks.

I agree that remit2india are Cheaters & Liars...

They make big promises, Pester you all the time & the End result is...Loss of YOUR Hard earned money.

The less said the better..

They would have cheated me on at least 100£ = (as per their rates Rs 7999)

I booked my order on 2nd of august and I was informed by Miss rashmi that my mother would be contacted on 6th august for appointment. Inspite of several mails to remit2india and miss rashmi, I didn't get response as my mother needed those test. One of doctor prescribed similar testes which was due to conducted by remit2india and thyrocare.

We all know how Indian companies work, I had couple of transactions with remit2india earlier, I had problems with their services but never thought you can be do such negligence in handling your customer. What remit2india think that we can't place order on thyrocare directly. I knew that same tests can be performed in much lower price if I order directly on thyrocare care site but because of rashmi calling number of times I ignored the few pennies.

I am so much disappointed with the way you handled this order that I am going to tell all my colleagues to be aware when they handle their transactions with remit2india.

My mother has already gone through those tests which you guys are going to do now... why we should spend twice for the same. If you wish I can produce the reports for the same. My mother had gone through those tests in Camberwell jaipur. if you wish you can confirm.

One more thing I don't know how remit2india work but they always send an automated mail saying that they will respond in 48 hours which don't happen usually. If you guys really work professionally and believe in customer satisfaction then please refund my money as those testes are waste of money for me. I will take this issue up to highest management in remit2india if I don't get satisfactory answer with money back.

One more thing which I ignored earlier, I was told that I would be charged £20 for the tests but I was actually charged £22.5. I want to suggest you as an Indian... and you as Indian company we need to grow up and get some maturity in processes. You guys are so much into selling that you itself don't know what you selling? Any consumer court can take this issue with them if I wish.

This kind of services will not help you to grow. Learn something with your pears who doing much better in market without their executive calling to people personally.