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Redbox Automated Retail Customer Care Service

Redbox Automated Retail, LLC

1 Tower Ln Ste 900
Oakbrook Terrace
Illinois
United States - IL60181

Customer Support Phone Numbers

Fax:
+1 630 756 8888 1 0
Work days:
Mon6:00 AM - 12:00 AM
Tue6:00 AM - 12:00 AM
Wed6:00 AM - 12:00 AM
Thu6:00 AM - 12:00 AM
Fri6:00 AM - 12:00 AM
Sat6:00 AM - 12:00 AM
Sun6:00 AM - 12:00 AM
 

Redbox Automated Retail Complaints & Reviews

Redbox / Bad experience

Ka
Karina on May 15, 2017
I will not use RedBox again!! I have used them for a long time and usually I was happy, but my recent experience was not the best. As always I rented a movie and when I was about to return it I found out that nearest RedBox unit wasn't working. I contacted RedBox and told them that since...

Redbox Automated Retail / No disc in kiosk

Sa
Sarni on Apr 27, 2017
Rented a movie online and was directed to a Kiosk nearby. Tried to receive it and was told by the machine it wasn't there.Called their number, didn't press "9" for Spanish, and got a heavy accented Spanish lady. I live in South Florida and am acquainted with the accent but her was almost...

Redbox Automated Retail / Wrong movie

Ji
Jillian Taylor on Feb 21, 2017
I went to the Redbox at the Royal Farms on Middlebourough road in Essex Md. I chose the movie "Dont Breathe", and paid for it, along with a game. When it came out of the Redbox machine, it wasn't the movie I chose. Instead, it was "Insidious 3". This has never happened to me before. I'm...

Redbox Automated Retail / The movie "the boss"

Bd
bdianne on Feb 10, 2017
I have tried to rent this movie twice. The first time it wouldn't play, but another dvd did, so I know it is not my computer. I was credited the amount on the redbox website but when I tried to rent this movie again at a different location, I was charged for it. This second movie is also...

Redbox / They took my money!

Ed
Edd on Feb 10, 2017
RedBox charged me twice and took $120 from my card. I have no idea what these charges were for, I didn't buy or order anything! I contacted RedBox support and they claimed they didn't take my money and after I gave them all the proofs they still insisted they had nothing to do...

Redbox / DVD Damaged

Mi
Michelle Clarke on Jan 9, 2017
We rented Roots, an 8 he. Miniseries, that half way thru. Froze up and we we had to skip scenes and got scenes to start there was no sound!. We did not get to watch the movie and had so many frozen and volumeless moments thru out the B side, we are still wondering what happen. We kept the...

Redbox / A rental movie

Th
Thomas Oliver85 on Jan 7, 2017
I rented a movie from a redbox inside of a Walmart in Rockport Arkansas. The redbox was located by the door on the Pharmacy side of the Walmart store. I rented the movie "Krampas" on 1/6/17 and it was all scratched up and would not play sound on my dvd player. I would like to get thi...

Redbox / Zootopia

Am
amberjaxonbruce2017 on Jan 5, 2017
Hello I get movies and games from you all the time but this is the worst experience i've had I rented zootopia and during the whole movie I had to stop and restart the movie repeatedly, the movie skipped and froze. I thought it was my dvd player so I switched players and it did the same...

Redbox / Renting a movie that doesn't work.

Ku
Kurt Dibble on Nov 27, 2016
Rented a movie I put it in my xbox one and the screen pops up black saying. ( Please try a different disc, We cant play this one) (0x91d70001) we tried it in my friends xbox one and the same thing happened, but the weird thing is theres no scratches or marks on the DVD. I hope someone can...

Redbox / Wrong movie

Sh
Shalynn Arrington on Nov 24, 2016
I paid for Alice through the looking glass DVD at the Redbox Kiosk located at the 7-11 on Genesee, but instead I got the Ghostbusters DVD. Since these two movie titles are on different screens I know I did not mistakenly hit the wrong rental button. I would like to exchange the DVD...

Redbox / Unable to return movies due to a broken kiosk

Na
nanaKris on Aug 1, 2016
I had two DVDs checked out. The next day, the kiosk broke. Redbox argued with the business over fault for the terminal not working. Their technician is located in Illinois. It took 13 days for the kiosk to be repaired! During this time I had to go to the store daily to see if it wa...

Redbox Automated Retail, LLC / Systematic Overcharges

Ma
Mark Laurain on Apr 10, 2016
Redbox calculates your rental time from the minute you reserve a movie, then bases a late return after 9 p.m. Due to how their system is set up, if you reserve a movie today at 11:59 p.m., they tell you to pick up the movie before 9 p.m. the following day. Then, despite picking it up...

Redbox / Denies disc was received, charged my account

Re
Reviewer64066 on Dec 10, 2015
I rented two dvds from our local redbox just over two weeks ago. After two days, I returned both dvds to the same redbox location at the same time. Neither disc was rejected at the kiosk and after depositing the discs I left. Now I received an email receipt from redbox indicating that I am...

Redbox / Charged for entire movie/game never rented.

Ro
Rocmuzik on Nov 7, 2015
My bank account was zapped for the price of a movie (I never heard of) and an xbox game (don't have xbox). Redbox has absolutely no customer service, so I had to go through my bank. 1 WILL NEVER USE REDBOX AGAIN, AND ENCOURAGE ALL TO DO THE SAME!

Redbox / DVD rental

Do
doris holt on Oct 8, 2015
I rented two movies, returned them the very next day and was heavily overcharged a month later even was told one was not returned. Call the help desk but unconcerned as if I was lying. Problem not resolved and customer not satisfied with results. I will tell all who I know rent from redbox to look for another means of renting and enjoying movies.

Redbox / False Charges on my account

Ds
D. S. 2013 on Feb 26, 2015
DO NOT RENT MOVIES FROM REDBOX!!! This company is ridiculous!! I will NEVER rent a movie from here again! This is the second time that my bank account has been charged almost $100!!! The first time that it happened, back in December I was charged $86 for movies that 3 different machine...

Redbox / Bad DVDs

Wr
WrightLester77 on Feb 23, 2015
On multiple occasions my family and I have gotten movies from redbox that skipped, froze, or would not play at all. I'm tired of it and I'd like redbox to make sure that every dvd plays and doesn't skip. I've wasted money renting movies just to take them back because...

Redbox / Customer Service

Ma
MaryGulley on Jan 27, 2015
I rented two movies from Redbox to play on my DVD player that's not hooked to anything online. One move played fine the other kept freezing in spots I took the movie out and cleaned it but still not working. After calling Redbox customer service they were all hard to understand due to...

Redbox / Received paper copy of disc

Sa
SanneM on Nov 17, 2014
Rented NBA2K15 and when opened, discovered that the disc inside was a paper, color copy of the disc. I called Redbox so that I wouldn't get charged for the disc rental or for the missing disc. The representative offered me a promotional code for the 2nd night rental free. I wa...

Redbox / Quality Control

Bi
Binaryman01 on Sep 1, 2014
This is the complaint that I lodged with the Better Business Bureau: Over time, on three to five occasions I, there have been defects on DVDs i rented, that prevented them from playing the entire disk. I complained about this and was told that because I could not cite names and dates of the...

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