Resolved Recovery Partners — Vulgar and rude language toward customer, threats to the customers employment, refusal of offer of payment
I had a claim against me for an accident that my son had with my car. I contacted the insurance company and took full responsibility for the claim.The Farmers Insurance company placed my account with a collection agency; I arranged to pay $100.00 a month to pay off the approximately $2000.00 debt. The amount was agreed to and I began making payments. Between the 3rd and 4th payment the account was transferred to the above company. I was contacted by them and attempted to make the same arangements as with the previous company. I was told that the amount was too little ( it was what I could afford) and from that point on I received constant phone calls. As I tried to arrange a payment plan that fit into my budget. I was harrassed daily, when I took the calls and conversed with the representative assigned to me, I was spoken to at first rudely, and then the representative called me names using foul language, He also threatened to have my drivers liscence suspended, and submittted a request to my state DMV. Any time I took a call from the represenative, I was treated in this manner. I have since stopped taking calls from the company. The company continued to leave vulgar messages on my answering service. I have drafted a letter requesting them to stop contacting me by telephone, and to only contact me by letter. I have put in writing my repayment terms, and have sent the letter to RP by registered mail; and am sending a copy of the letter to the CEO of the Farmers Insurance Company, and am loging a complaint through your website.