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Refund-Digi Billing
My Telephone number: +[protected]
I and my husband for the past few months were quarreling over the phone bill issue. Every week we received a sms/text from Digi saying that the Accumulated Charges has exceeded the 50% . Our limit is RM300 per month. Our bill is combined, one main and 2 sub-lines. I been have asking my husband to check with Digi but he never until when he could not stand with the bill, we decided to go to Digi Headquarters in Berjaya Times Square Kuala Lumpur, Malaysia.
Upon checking, a very nice Malay staff discovered that a company by the name of “ Macro Kiosk Berhad “ has been sms/texing to my phone number and every sms Digi will charge me RM6.00 and sometimes RM10.00. He/Digi suggested that we go to Tribunals to claim for the money as they cannot do much because they only like a collection centre of this company that have provided a services to me. He did admit that I didn't receive any services from this company. Let me ask, what services that this company provided. I don't know even them and I never subscribed any such messages services from any company.
The Digi staff provided me with the phone contact of the company (Macro Kiosk Berhad). I have called them many times but to no avail. I never have a chance to speak to the person . The telephone messages will ask you to left messages or press 1 if you want to terminate services.
Digi should responsible for all wrong doing by their client(Macro Kiosk Company). By looking at the Billing Digi should know what sort of services that this company provided.
I view of this, I want Digi to refund all the amount charges to my account as follows:
Statement Date:
16 July 2013-RM106.15
16 June 2013- RM117.60
16 May 2013-RM100.30
16 April 2013-RM102.00
16 March 2013- RM90.15
16 February 2013-RM157.39
Total RM673.59
If I do not hear anything from Digi in the next 3 working days, I would assume, there is action from DIGI, and I would proceed to make my complain to the PRIME MINISTER DEPARTMENT-COMPLAINT BUREAU
You immediate action is very much appreciated. Thank you
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Same situation here.
I go to ask Digi centre and they ask me to make a complaint on this Macro Kiosk Berhad.
I request for refund from this company, and what they told me is should get the refund from Digi.
And the company told me I sent a "ON" to reply the message to activate the sms service.
The truth is I never reply to the number I don't even know!
It's really pissed me off.
Hi I'm currently having the same problem. DiGi said it wasn't their problem because Macro Kiosk is a third party. So I contacted Macro Kiosk, and they agreed to refund but only as phone credit. I'm very annoyed as I bought a phone plan with certain quota so as to not overspend. So what use do I have for credit? I am trying to get to refund in monetary value. Who is to blame here? DiGi or Macro Kiosk? I don't know who to call and complain to.
They scam me from 2 May till 26 July total $341.75 .
Will file this to tribunal court.
I have the same problem as you.