The complaint has been investigated and
resolved to the customer's satisfactionResolved Realypay.com — third party payment platform
resolved to the customer's satisfaction
On 3/25/12 an order for two pair of nikes at nikefreerunbox.com totaling $169.04 was placed. A third party, realypay.com processed the payment. Realypay.com sent me a customer support link, [protected]@realypay.com to review my order. I had been asking for tracking info and instead I got a message saying my order was not in stock. The policy for nikefreerunbox.com stated out of stock orders are fully refunded. The communication with both nikefreerunbox and [protected]@realypay is very poor. It's been two months and I have not received my refund. I had to cancel my visa credit card to be on the safe side. And canceling the card didn't have anything to do with not receiving the refund. Also, the description of this transaction on my bank statement reads, VENA TRADE SUZHOU.