Ready Refresh

Terrible service since Ready Refresh purchase the old company Primo Water. I finally cancelled my service, but have been waiting MONTHS for them to pick up my remaining glass bottles to get my rather significant deposit back. They keep 'rescheduling' the empty bottle pickup every week to few days, but clearly they are not going to give me back my deposit.
DO NOT USE THIS COMPANY

I was allowing Ready Refresh whose main address is listed as 6661 Dixie Hwy, Suite 4, Louisville, KY. to automatically deduct service fees for monthly water deliveries. When they kept going up on prices, I tried to call them to stop deliveries. They never reponded because they never answered my call.

My last delivery was in September and they deducted for that month. I canceled in September but they proceed to still take a payment in October. I then sent them an email which they also never responded to. I had no other recourse at that point but to advise my bank of the circumstances and asked them to stop the automatic deductions. In November they reversed the 41.09 that Ready Refresh charged for October.

Now almost 10 months later, they are trying to bill me for water that I did not receive. They never delivered again after September.

I have documentation to support my claim.

These people are trying to scam me out of money. They do not answer their emails, I think purposely, in order to keep automatically deducting after you ask them to cancel. They also failed to come and pick up their water cooler

and left it here for almost 10 months after saying they were coming to get it.

They sent me a bill for 136.00 10 months later and have never delivered me water since September.

My bank sent me a status on my dispute, saying that they made the dispute permanent becaus Ready Refresh never responded to them about the dispute. I received the letter from Bank of America saying that they made the

disputed charge permanent, and put the money back in my account in November, 2021.

These people are coming back almost another year claiming they delivered water to me after September. That is false.

I