The complaint has been investigated and
resolved to the customer's satisfactionResolved Ralph P. Ergas DMD — Casuing my child unessary pain.
resolved to the customer's satisfaction
When I first went this practice I was very impress with how kid friendly it was, my son who just turned 9 on Easter was also excited. There was a plasma TV and video games, he went for his first cleaning and loved the place, this practice beleives that it is better that the parents stay in the waiting room while they do cleanings and procudurs because the child " usually behaves better with out the parents in the back" I now have my own opinions on why they want the parents to stay in the lobby. My son has anxity and I explained that until I feel he is comfortable to go out back by himself I am going with him he did very good at a few cleanings and even with having novicain and a loose baby tooth pulled, so at his cleaning in the begining of April he went out back by himself and was very proud of himself he had to return in a few weeks to have 1 tooth pulled due to an adult tooth coming up and the baby tooth being in the way, He also needed two fillings due to not flossing properly. The appointment was at 11:30 to prepare for this appointment I was to give Cyrus 2 teaspoons of tylynol w/ codeine. 45 min before the appointment, We showed up early and was told that the Doctor was in the OR and would not be back until 12:00 and that they could reschedule the appointment for 1:30, I was told not to give him any food or more medicine. I returned at 1:30 (it looked like almost everyone else that had appointments that morning where there with their children) My son went out back by himself maybe about an hour later I could hear him crying in PAIN (being a mother you know the difference between the cries) I went over to the front and ask them to tell me why my son was crying so bad, by the time she came back he stopped crying, she told me he that the children sometimes cry because the needle ### when they give them the novocain I told her that was NOT WHY he was crying he has had the shot before and he would not cry like that for a shot, she told me that they would come and get me if they needed me I told her I am not worried about them needing me but more worried about my son needing me, I told her if I hear him cry one more time I am going back there, Dr Ergas came out to get me with in 5 min of that conversation. He told me that we had an unexpected situation happen he said that the tooth that they went to pull broke so they had to pull the baby eye tooth then due to that they had to give him a stich, I said why was he crying so much and he said due to all of the presure I had to really dig in and try to get the root and when I couldn't do that I had to pull the tooth next to it. I told him I was not happy and his response was" I had to get him to calm down so I could put the stich in so that is probably why you heard me tell him to "STOP CRYING". I did not hear him at all which becasue of the response from him I started questioning what happened to my son. I just told him and the nurse I just want to take my son home .When my son came out he was so upset and cryed in agony all of the way home, I ask him that night what happened and he told me that they gave him the shot he says like an hour before the doctor came he was left in a chair while the girls where just sitting around talking among themselves he said by the time the dentist came in his numbness started to wear off and he could feel alot of the work they where doing and he was trying to tell them but they would not listen. He said that the dentist was so mean to him and he just kept yelling at him to stop crying. In my opionion the amount of parents that returned with there children, I honestly beleive that he did not take the time to make sure that this was done comfortly and done properly. Cauing extra pain, and a tooth being pulled that was not necessary. I will be bringing my son to another dentist to get more of an idea if any damage was done to my sons gums or permenant teeth, as the area around the teeth that where pulled look very sore, red, puffy. ( which is probably normal) but they will also let me know if the procedure was even necessary. I warn any parent to really think twice about using this practice, the look on the outside is much nicer then the people on the inside.