Rakbank / The National Bank of Ras Al Khaimah / credit card

I Received an offer letter for settlement payment from Aijaz Ur Rahman Supervisor Collection and Recovery that I have to pay certain amount payable for 4 months. My 1st payment was made on Aug. 3 2019 and I received my 1st salary on my new job on August 25 2019 but the bank debited an amount of 1900 aed against my account for credit card recovery. The auto debit amount as bigger than the settlement amount offered to me and it seems nobody is helping me as I came to the collection department and they told me to go to the branch and the ask me to come back to the collection!!!
If there is an offer letter how come there is an auto debit!! please fix This!!!

Sep 12, 2019

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