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Puretimewatch has solved my complaint by sending me 2 new watches which were seized by customs one month ago. It took a while and some e-mails but Nikki and his team have solved my complaint. Thanks.
I WAS a client of Puretime for some years now and will NEVER do business with them again! DON'T buy anything from them. Although the replica products really do match the original, the quality sometimes does not. I was happy doing business with them in the beginning, but currently their aftersales and reputation for (loyal) customers is terrible. Bought two watches which broke just after a few weeks. Tried to contact them but never a reply. I thought that next time they would give me some discount or extra help. Hoping for the best I bought 2 watches which were seized by customs and never arrived at my address. Puretime offered a terrible solution: although my order never arrived I had to pay half of the almost USD 600 again up front for a new order to be sent for which they could not guarantee that the order would arrive this time. Pure rip off! I contacted my bank and credit card company to hunt them down!
Thanks to this board I finally received a suitable solution of Puretime. They offer to send the order again. Keep you posted whether I shall receive the order.
The complaint has been investigated and resolved to the customer’s satisfaction.
Just ordered a watch from Puretime.
Ran into several QC problems but Nikki, Doris and Angus have been fantastic at communicating and get the issues fixed ASAP.
These guys are the real deal, will do a lot more business soon.
Deal with confidence.
Can't wait to receive my watch.
Ed
I've received your goods, very good, very high quality, same as the real, fast delivery, thanks all departments. Hope to deal again. ^^
Very good, very high quality and fast delivery
Their operation is built up the fact that VERY few clients are complaining. NEVER EVER use Western Union to pay them since your chances of getting back your money for a non delivered watch is zero.
I ordered a watch and it was broken. It was sent back and I did not read the instruction to fake a value for insurance. Watch stopped in the Chinese customs and nikki and his friends refused to get it out.
This company is a scam and soon the authorities in China will close it down - so use CC when buying from them if you dare.
I've bought severall watches from Puretime and always received top quality pieces and top quality service. No complaints what so ever. Angus always comes through
I've just received the last 3 watches i bought. At the beginning we got a shipment problem. it took a month but everything has been resolved, thank to professional behavior of Nikki and last but not least thank to Doris.
Great Job.
its pretty obvious that puretime has some nasty competitors, if their service is that bad how can they stay in business, and have many satisfied repeat buyers.
i have ordered 11 watches in the past 3 months, and no problems at all. all e-mails where answered and they sent me pictures of the actual watches before they shipped
even pictures of the watches hooked up to the frequency machine to show the movement is running smooth. watches are great quality. the price and selection are great too.
thx -dave
my watch is come it was nice... puretime is the best watch shop... nikki and doris is nice peopple
best
Vondue
Nikki from Puretime asked me to leave a comment on here after receiving my 2 watches so here it goes:
The order was easily made, arrived in a timely manner and from what I can tell the watches are of a really high quality.
Nikki replied to my emails promptly and although 1 of the watches I had ordered was not in stock was very helpful with assisting me in choosing a new 1.
I will 100% use these in the future and I recommend that others do if they are looking for quality products without the risk of paying money and receiving nothing!
Hello watch mongers,
I CANNOT AGREE with those who think the PureTime is a scam!
I have purchased 9 watches from PureTime over 2 years and they all still work, are worn regularly and are of great quality.
Angus and the lovely Nikki have been terrific in their feedback and have always responded in a timely fashion. Orders have arrived in Oz within their quoted time period and have been enclosed in 'bomb-proof' packaging.
Thanks-again PT
Phil
Hello watch-collectors,
I must say that I have purchased about 8 watches (sorry will have to check for the exact number) from PureTime over the past 2 years and HAVE ALWAYS FOUND THEM TO BE efficient with fulfilling orders, timely in their email responses to my requests and best of all offer well finished and reliable products. Well done to 'PureTime' Angus and the charming Nikki! I will certainly be buying from them again.
flyingphil
Australia
I just received my 3 watches from Puretime ... Rolex, Tag and a Chanel . They look great, the service was great. My sister and nephew, have both ordered from this site and are very satisfied with the product and service. All email questions are answered in timely fashion. If you treat Puretime with respect, they will treat you with respect. They also come highly reccomended on RWI watch forum. I don't know what all the fuss is about, they seem legit in my opinion.
Last year I attempted to order some straps from them, which they did not have in stock. My money was refunded with no problems.
I like this site and will order from them again. If you have any questions or issues email Nikki Chen at Puretime.
Keep up the good work and quality Products.
Update:
Das Uhrwerk des bekommenen Artikels ist NICHT 2836-2 von ETA. Sondern 2824-2 von ETA. Und es ist auch keine Antimagnetische Kappe auf dem Werk wie auf den Bildern gezeigt.
Man sollte sich also bei den Quality Check Bildern auch mal das Uhrwerk mit der Nummer zeigen lassen.
Da sollte man Nachhaken. Das gibt Punkte abgezogen.
Hi,
purchased my second watch from Puretime...perfect watch...Flawless process...arrived on time and the watch is what I bought even better. First watch I purchased a year ago came with a little problem, send it back and a few days later I received it in perfect condition. Puretime is a reputable dealer and never heard any complain about them. Dont get confused by bad reviews...they are not true.
my first purchase from puretime, and found there service to be fast prompt and accurate in detail, i recieved pictures, tracjking number s and was very very happy with my experience dealing with them
nikki was very helpful and replied promptly to questions, and would highly recommend them
the watch was every thing i expected, and im very happy with the quality of the watch and the service i recieved
peter
I honestly had good quality service and professionalism from Nikki at Puretime. My order was acknowledged promptly and follow-up was done in a timely fashion. When my the first watch (Pam 312) was sent and Nikki's emails came to update me of the process, I again ordered another watch as I have gained trust on the service. I have also received the watch in perfect condition as described in the website. I will await my next order (Pam 005) and I recommend to everyone to order at Puretime. Vince V.
Hey,
Ich hab heut meinen Artikel von PURETIMEWATCH bekommen. 1A Qualität. 1A Kommunikation. 1A Abwicklung. Ich bin begeistert.
I recently purchased a Rolex Submariner from puretimewatch. At first i opted for registered airmail and the watch never came. After about a month i got in touch with Nikki to get my money back. They immediately sent me another one with EMS and i received the watch after almost one week. (I live in the UK). Even if i was a bit rude and impolite so to say, Nikki was very professional at all times. I HIGHLY RECOMMEND THEM. They mean business, they respect their customers and they will send you an amazing watch.
Puretime is best seller~
When I bought watches at Puretime, they always have shown the kindest consideration and replies.
puretimewatch.com is one of the best rep seller I know. Since few months I ordered 3 watches with them and never had any problems. Always received in less than 8 days from China to France with excellent service and excellent products. If you need to get some very nice rep Puretimewatch.com is THE ONE to buy from eyes closed...
Do not buy of this cheat Nikki, You have been warned
Puretime has been the best! I have never had a problem. I highly recommend them, very professional!
Still have not received my watch. Don´t buy from this scam company. They ask you to lie to customs and refuse to take back returns, stuck in the customs filter. I lost 758.00.
Serous?
My watch is still in China and no payment back.
Chat Reference Number: 15126
-------------------------------------------------------------
| 15.03.2011 22:49:00 | Nikki Chen: Hello Magnus J, my name is Nikki Chen, how may I help you?
| 15.03.2011 22:49:15 | Magnus J: Who is the owner of your company?
| 15.03.2011 22:50:27 | Nikki Chen: sorry i was told not to answer you again
| 15.03.2011 22:50:48 | Magnus J: By whom?
| 15.03.2011 22:51:05 | Nikki Chen: thank you
| 15.03.2011 22:51:14 | Nikki Chen: you are welcome
| 15.03.2011 22:51:29 | Magnus J: Who is the owner of your company?
This company is a scam. Got a defect watch, sended it back and they claim that they did not get it since their operation is illegal and that I should not have put the correct information re. what I paid for it which means I couldn´t have insured the package.
A real scam - be aware! Strange that a company are asking clients to lie. But the answer I got was that they have 1000 of clients all over the world so I am not so important.
http://www.puretime-asia.com is the same as http://www.puretimewatch.com is a FRAUD ! do not buy there people watch out !
Fraud! I ordered two watches from puretimewatches an did not arrived, a mailed nikki but every times another excuse why the watches did not arrive its has been now 5 weeks and stil no watches it is a fraud do not buy at www.puretimeswatch.com.
On a number of forumes puretimewatches is seen as trusted but that is not the case! so people watch out.
PURETIMEWATCHES pure time watches scam dishonest. I ordered 3 items, two watch and a strap ( i should not have purchased items at once). Anyway, only the two watches arrived and the strap never arrived. When asked what happened they said they sent it only to tell me they will send me a replacement but recommended that I buy another watch to save cost. Nikki seems like a nice person and I did receive 2 nice watches so I went ahead and bought another watch. Then the watch came but the strap once again did not. In the ensuing 4 months it went from back order, then was advised to pick another strap as the original order was going to take really long time to ship. So, I picked an alternative strap. Then... nothing. Now, he does not answer my email, although when he did, he sounds very professional and honest. It's been four months and the bottom line is I paid my money and did not receive my goods. Writing this comments makes me a bit frustrated although the money is not the point. Buyers be aware.
what is it all about? can you tell us more?